Edited by ZenBalancer at 2-23-2017 17:08 |
Wow. I have to "give credit to Chuwi" for not deleting this thread, and instead listening and offering some level of service and improving upon it.
I've witnessed a number of thread deleting practices by other software and hardware brands, deleting anything that could be influential but problematic towards the reputation of the company or their products, especially if it would hurt sales of recent releases. Driven by fear of lost revenue, instead of seeing an opportunity to see the problem and offer public transparency about short term and long term possible solutions.
I also have to give "credit to the OP" for remaining a levelheaded person and communicating the disappointing experience about the product. Because that's not often as easy as it might seem.
I assume the recent admin post about physical hardware problems in EU and Russia could be delegated to a closer-by service center instead of requiring shipping all the way back to China, after determining here and/or by email that that's indeed the necessary possible solution, that this is an improved expansion of the Chuwi service for the brand starting with (probably) "hotspot" continents or countries, and based on the results and the future of the company expanding further when possible. That to offer the seemingly needed additional service that resellers would simply have to forward to anyway past the DOA and the default return-time-window for non-warranty returns. And perhaps even offer an estimation of repair costs before deciding whether it's worth it outside the warranty period.
I think there is also a time-constraint and a language barrier that hamper efficient and effective procedures in at least certain cases.
Users that give up because of increasing delays in responses/communication or necessary efforts on the part of the user to determine each next step, is therefore also a factor. But that could be due to prioritising necessities as well as the above mentioned, it doesn't seem that it has to mean that Chuwi won't or can't help with the problem.
Not deleting this thread is evidence of Chuwi's transparency and commitment to improve the brand however they can. Or at least that's how it seems to me in aggregate of what I've read around. I still have to experience their product and service firsthand myself. At least their commitment to the brand is not what I'm concerned about. My concerns are mentioned where they should be. But I wanted to offer my relevant viewpoint having seen this "unicorn thread". Erased from "existence" like unwanted weed elsewhere, just like that.
Hopefully the quality will only improve with new lessons from practise, better quality control (industry wide issue in software, electronics and assembly) and mutual feedback. I won't expect extended support past the "product class". It's not feasable to have a high level of extended support for older products, not that the posted complains are such cases. I've not gone into further specifics. I think the extent of my viewpoint is enough as a non-emplyee of Chuwi.