Edited by Chuwiaficionado at 3-2-2017 12:35 |
I've confirmed that the driver provided by Emily still does not resolve the issue- black screen still appears. I've also confirmed that this is an Intel driver issue. The tablet runs without ANY issues when the Intel driver is uninstalled and runs instead on the generic graphics driver (in a very high res mode) that is automatically installed by Windows 10. Unfortunately, this generic driver doesn't allow you to change the resolution or control the brightness. So this means that the Chuwi engineers need to customize the INtel driver to the specific tablet (the chuwi hi10 plus). I also checked with Intel to see if they could help, and they pretty much confirmed my suspicions:
Me: They are just using an older version of your intel graphics driver, which doesn;t work. 3:06:43 PM
Me: from 11/20153:06:50 PM
Intel: I understand that, what happens is that the tablet manufacturer is the one that needs to reproduce the issue in their lab with the exact same model, and then find the root cause of it3:07:54 PM
Me: Here, you can see for yourself3:08:36 PM
Me: http://forum.chuwi.com/thread-3633-3-1.html3:08:29 PM
Me: they are useless3:08:39 PM
Me: Nice hardware. But they can't fix the issue.
Intel: we just provide the technology to them so they can build their systems. they take our components, customize them to their needs, and then they make the drivers to fit their customizations. the driver needs to come from them3:17:11 PM
Me: yes, i know. but your drivers dont help either3:17:29 PM
Intel: I understand that, what happens is that there is nothing we can do from our end. the support needs to come from the tablet manufacturer directly. we just provide the hardware to them3:22:55 PM
Me: Ok thanks for your time. I guess I will keep hoping.