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Chuwiaficionado|Post time:3-2-2017 15:28:00 View:3105|Reply:65

INCH| Post time 2-28-2017 23:12:23 | Show all posts
It looks like these changes in BIOS settings made the situation a little bit better in my case. Blanks became much less often, at least....
I confirm that it is Windows related issue... Android is ok. Software bug that should be fixed by the manufacturer.   
Capture.PNG
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Trident| Post time 3-1-2017 17:59:12 | Show all posts
Thanks INCH.

I also have another new problem! When I move the mouse or swipe over a top bar on a window, the window exits full screen and gets resized! Either a browser, an app or just explorer.

WTF?!
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Trident| Post time 3-1-2017 18:25:01 | Show all posts
I think I've fixed it with this:

HKEY_CURRENT_USER\Control Panel\Desktop
DragFromMaximize DWORD
0 = Disable
1 = Enable
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Chuwiaficionado| Post time 3-1-2017 20:18:39 | Show all posts
Trident replied at 3-1-2017 18:25
I think I've fixed it with this:

HKEY_CURRENT_USER\Control Panel\Desktop

The proposed Bios solution above does not seem to resolve the issue.  The black screen still appears.  Perhaps an option is to contact the writers of these reviews to see if they came across the problem during their review of the product and if they may know a fix:
https://www.forbes.com/sites/ben ... rface/#5426185b3f0f
http://www.zdnet.com/product/chuwi-hi10-plus-dual-boot-tablet/

It's interesting how they make no mention at all about the problem in their reviews.  They either didn't use the tablet long enough or they were  paid off by Chuwi.
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emily| Post time 3-1-2017 22:37:44 | Show all posts
Hi, please update Graphics driver to solve this problem.
Download it from here:
https://www.dropbox.com/s/gmxqts ... ver%20C189.zip?dl=0
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INCH| Post time 3-2-2017 00:15:59 | Show all posts
Thanks for the link, Emily. Hope it helps... let's try
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ghale| Post time 3-2-2017 11:44:49 | Show all posts
I'm downloading now the drivers. Fingers crossed.
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ghale| Post time 3-2-2017 12:07:26 | Show all posts
emily replied at 3-2-2017 07:37
Hi, please update Graphics driver to solve this problem.
Download it from here:
https://www.dropbox. ...

Emily, sorry but... Are you kidding me?
The file in the link has been updated on 26 August 2016.

I'll return my tablet back. This is not a support, this is a joke.
I'm sorry if I'm rude, but if we PAY for a product, we need the product that works.
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Chuwiaficionado| Post time 3-2-2017 12:31:33 | Show all posts
Edited by Chuwiaficionado at 3-2-2017 12:35

I've confirmed that the driver provided by Emily still does not resolve the issue- black screen still appears.  I've also confirmed that this is an Intel driver issue.  The tablet runs without ANY issues when the Intel driver is uninstalled and runs instead on the generic graphics driver (in a very high res mode) that is automatically installed by Windows 10.  Unfortunately, this generic driver doesn't allow you to change the resolution or control the brightness. So this means that the Chuwi engineers need to customize the INtel driver to the specific tablet (the chuwi hi10 plus).  I also checked with Intel to see if they could help, and they pretty much confirmed my suspicions:
Me: They are just using an older version of your intel graphics driver, which doesn;t work. 3:06:43 PM
Me: from 11/20153:06:50 PM
Intel: I understand that, what happens is that the tablet manufacturer is the one that needs to reproduce the issue in their lab with the exact same model, and then find the root cause of it3:07:54 PM
Me: Here, you can see for yourself3:08:36 PM
Me: http://forum.chuwi.com/thread-3633-3-1.html3:08:29 PM
Me: they are useless3:08:39 PM
Me: Nice hardware. But they can't fix the issue.
Intel: we just provide the technology to them so they can build their systems. they take our components, customize them to their needs, and then they make the drivers to fit their customizations. the driver needs to come from them3:17:11 PM
Me: yes, i know. but your drivers dont help either3:17:29 PM
Intel: I understand that, what happens is that there is nothing we can do from our end. the support needs to come from the tablet manufacturer directly. we just provide the hardware to them3:22:55 PM
Me: Ok thanks for your time.  I guess I will keep hoping.
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ghale| Post time 3-2-2017 15:28:00 | Show all posts
So, for now, no solutions.
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