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Best way/place/site/seller to buy Chuwi products?

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doodzilla|Post time:3-4-2017 10:36:30 View:125|Reply:4

Fellow Chuwi forum members, based on your personal experience, which do you think is the best way/place/site/seller to buy Chuwi products?

Which of them has given us the best customer experience?


Please feel free to add poll options yourself if you can or reply to my post and let me know if you want me to add poll options I may not have mentioned. I know there are lots of sites out there; there may be more than 20 (the poll options limit).

Thru this poll I hope to help fellow Chuwi customers make a wiser choice when buying Chuwi.

Also, please share your buying, using, and/or customer service experience after you pick your choice/s. Please explain your opinion to enlighten others.

Thank you.

Single Polls, Total 3 Users voted
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doodzilla| Post time 3-2-2017 22:29:29 | Show all posts
I vote Banggood because they are the only one so far that give the warranty option of reimbursement of local repair fees. I don't have to send my Chuwi back to China in order to have warranty repair. So far, I've seen no other seller offer this.

http://www.banggood.com/Tablet-P ... turn%20policy_hi530

"Local Maintenance

If you don`t want to send it back since the high return shipping fee, you can try to find your local tablet repair shop. You need to consult the repair fee firstly and inform us the quoted cost before you fix it. We will pay the repair fee only if the cost is not over 30% of the tablet`s price and under $40 total. Otherwise we will not pay the cost and suggest you send it back to us for free repair.

If the repairer cannot guarantee the tablet can be fixed and need to disassemble the tablet for checking first, you need to ensure they do not damage the tablet during the whole process. If there is any disassembly damage and then you send it to us for free repair, we will ask for an extra repair fee when we inspect and determine any further damage from disassembly by a third party.

We could send you the replacement screen or other replacement accessories if you are sure that you can fix it yourself. Also during the whole process you should not damage the tablet . If there is any disassembly damage and then you send it to us for free repair, we will ask for an extra repair fee when we inspect and determine any further damage from your disassembly, unless you are confident and have the skill we don’t recommend you try yourself."
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ZenBalancer| Post time 3-3-2017 10:23:29 | Show all posts
Relevantly and very informative! But.. in practice, would the repair cost $40 or less? I've good experience with GearBest, but haven't dealt with returns back to them yet. So I'll abstain from voting here, because it might pollute the poll result for Chuwi related purchases.
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doodzilla| Post time 3-3-2017 19:59:21 | Show all posts
ZenBalancer replied at 3-3-2017 10:23
Relevantly and very informative! But.. in practice, would the repair cost $40 or less? I've good exp ...

Do you have experience consulting customer service with Gearbest? How is it so far?
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ZenBalancer| Post time 3-4-2017 10:36:30 | Show all posts
Edited by ZenBalancer at 3-4-2017 10:39
doodzilla replied at 3-3-2017 19:59
Do you have experience consulting customer service with Gearbest? How is it so far?

The phone works fine for the person I helped with, so haven't needed to deal with CS of GearBest. They had the possibility to send it from a warehouse in Europe, so in such cases when available, it's a plus for purchases above 45 euros. In cases customs don't believe the undervalued declarations on the box used by sellers. Also for an ease of mind, and shorter shipping time, whenever available.
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