Edited by ZenBalancer at 4-29-2017 21:18 |
Finally improved? Really?
Best way/place/site/seller to buy Chuwi products?
We are sorry to inform you that this item is no longer available and has been discontinued.
-- http://forum.chuwi.com/forum.php ... 22740&fromuid=19651
According to feedback from other users on the forum: GearBest stock and faster shipping type duration indications, are undependable.
My personal experience has become mixed in regards to GearBest. My experience with their EU stock for old items on flash sale, is good -- my experience with them that is. But it's unclear what they base their stock indication for the Hi13 China warehouse on.
Also if something has become a backorder, they will not proactively inform you perhaps, as the system isn't attuned for that, but didn't really wait to find out. Because I inquired quickly just in case I would otherwise be waiting invain. Edit: although because of a different worry, rather than backordering./Edit.
Their reply to my inquiry about my not even 1 day old order, that got a status that made the order only show up under All orders with the label under it "Shipment Arranged" (because I clicked on the ship faster button under the order in my account to find out what it does) suddenly the order was no longer under "Paid" nor was it moved to under the "Shipped" tab, nor under any other of the tabs of the order in my account, in the app.
As far as I can tell, the software is being developed in an incohesive manner, at least sometimes. The backordering isn't reflected as a status. And the ship faster button -implications- implementation is incomplete.
But they currently make up for the situation with "fast-normal" response times to tickets automatically created from emails sent to email@example.com so far. Subsequent updates, written or read have to be performed by following the link in the received confirmation email. Email updates are dispatched automatically offering the link again when a response is posted. The response time could depend on the completeness, clarity and briefness of the user feedback perhaps.
They seem very flexible, and don't seem to take the situation lightly. To make the organisation feasabile, is a big job. Not everyone can actually keep it afloat or even "somewhat" thriving over the years. There are positive and negative differences between services of course.
As far as shipping speeds concerned, as another user indicated as well, you should seek brief but active feedback early, as I too "demonstrated" here. Although in my case by accident.
In my case in the GearBest app, I saw both normal and expedited shipping for free, with the small letters below the sidepanel it was on, that it's an estimate cost, and that the actual cost will be determined during the ordering process. Truly expedited shipping costs around the $35-50, and is not free.
Some users seem to have "gotten it" for free, because they placed the order completely without getting a different actual cost than the free shipping general estimate. But I think that was a bug, perhaps including a misinterpretation or mistranslation on part of GearBest or China in general, and that's why their shipment was sent much later perhaps. Or because of implicit backorder related situation, like this one, if I hadn't inquired from the start, because I was testing the ship faster button. Otherwise I might have assumed it was "shipment bundling buffer or quota" related delay.
In any case, normal shipment tracking from China has been useless in my case in the past, from several different purchases. I did eventually receive all items without issues. DHL global tracking got a positive feedback by another user. I've positive experience with DHL shipment track&trace within the EU. Granted that GearBest has to be "able to" ship it to you.
Upcoming "Chuwi Agents" starting on different continents, is a plus for the users there, depending on the "execution" quality and stability over time and under market and supply pressures and difficulties. But at least it would be a cheaper return address. GearBest accepts and reimburses DOA's back if notified within 3 days of arrival, but other returns are not that easily reimbursed so not free. I think the same goes for the "money back guarantee" within 45 days. All that if I remember correctly.
Below is "April's" response from GearBest to me. It wouldn't be efficient if it's not mostly a template. But attuned per customer, so aligning expectations honestly and responsibly. I said I'd wait. That they need to improve the system is clear to them too, I assume. They will find out by more disatisfied user feedback. If they haven't. But getting recent feedback confirming the problem, establishes legitimacy and continual relevance of the issue.
Thank you for contacting Gearbest about your order.
We have received your payment, your order is normal.
Due to the items you ordered are a hot sale and there have been significant supply issues with the manufacturer.
Unfortunately, there has been a slight delay in receiving stock from our supplier. We're extremely sorry for the situation which is outside our control and our teams are working hard to resolve the issue.
However, please note for the item is back-ordered.
sku*quantity:201927401 * 1 , CHUWI Hi13 2 in1 Tablet PC
We can offer you 3 options:
Option 1 Wait a little more
We expect to ship the item after Mar 26.
Once we ship it you will receive an email from us.
Option 2 Exchange with another item of your choice
Please send us the URL of the product you would like to choose instead.
If there is any price difference with the original item, we will either refund it to you on your wallet or send you an invoice to pay for it.
Option 3 Cancel this order
In this case, we will refund to you on your Paypal account.
The refund can be completed within 2 business days.
Can you please let me know your decision?
We look forward to hearing from you and will do our very best to assist you.
Thank you for your understanding.
Gearbest Customer Service
Edits: clarity, addition + update.