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[Poll][1] Chuwi Customer Service Issue Handling (unofficial)

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ZenBalancer|Post time:The day before yesterday 02:54 View:694|Reply:2

Edited by ZenBalancer at 5-3-2017 22:40

It's more of a draft poll, less than ideal. At least to get some feedback. Also for a new poll: reply with suggestions.

That aside, please choose all that applies to you. Or suggest a missing situation without an applicable indication yet.

It's about:
Hi, everyone,

Have a good day!

We are very appreciate that you buy Chuwi product and support Chuwi. In order to provide a better service, Chuwi has built after-sales service station in Europe and Russia at present.
If your tablet has any problem. You can contact us first and we will deal with it for you (if it is software problem).

If we can't deal with your problems, such as hardware problem or you need change the accessories, please finish the sheet that i have attached (  Defective device information collection.xlsx (8.96 KB, Downloads: 178) ), and we will submit it to our after-sales service station and they will contact you and repair the tablet for you.

If it is warranty period, that is within one year, any fault caused by non-artificial reason we should maintain it freely. But you need to provide warranty card and you need to pay the freight on the machine send, the freight return to you should be payed by us, thank you very much.

Everyone has any problem, you can send the email to service@chuwi.com, we will reply you as soon as possible.

Kind Regards
CHUWI

For the Excel "form" see actual thread: http://forum.chuwi.com/thread-3376-1-1.html

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amichael| Post time 3 day(s) ago | Show all posts
Is it usual for Chinese manufacturers to demand video proof before accepting an RMA? This is recall-level stuff.
I remember when Microsoft had that big recall just to replace the little AC cable that supplies their adapter.
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ZenBalancer| Post time The day before yesterday 02:54 | Show all posts
amichael replied at 9-20-2017 18:20
Is it usual for Chinese manufacturers to demand video proof before accepting an RMA? This is recall- ...

I wouldn't know. Banggood did ask for a proof, and acted eventually appropriately to resolve the situation. But they're not the manufacturer.
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3: 1+1+1 Links: Laplets vs Tabtops + is Chuwi good or bad? (2017Q2 sample) + After-sales?
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