Edited by ZenBalancer at 3-31-2017 03:03 |
Official forum rules (sticky thread): Chuwi Forum Rules: http://forum.chuwi.com/forum.php ... 3820&highlight=Rule
But it doesn't cover further "best practices". I found that reaching Emily directly, but briefly, gets the fastest response for general stuff. Official Chuwi AlieExpress store respond within a day and that's where order inquiries are expected and get on point answers.
There is still no way of knowing what Chuwi is busy with, when it comes to a number of old open issues. And how to best clarify/confirm/reproduce the problem at Chuwi's side and get feedback about what to expect.
Testing all relevant use-cases within the timewindows: official Chuwi AliExpress within 7 days, GearBest DOA within 3 days, other stuff within 45 days (then shipping back not reimbursed). All of this is from memory, and can be a mistaken interpretation on my part. Chuwi is still open for unforseen problems later, when proven with a video and filled in the defective device Excel sheet, that it wasn't because warranty voiding practices.
Upgrading on your own is tempting, but be sure you tested everything that is supposed to work under heavy use, before voiding warranty. Chuwi will still offer repair service, but it comes at a cost, as far as I know.
Edits: clarity + addition.