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General Chuwi Communication "Best Practices" (Discussion)

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ZenBalancer|Post time:5-4-2017 06:34:50 View:1325|Reply:22

ZenBalancer| Post time 4-8-2017 12:10:07 | Show all posts
FWIW, I think it's a symptom of the language barrier + "agile manufacturing". Negatives and positives. I just think it would have been better if she annotated her message. But maybe she expected you to "proof read" before posting her message. I think it was a sign of being in a hurry or swamped with work on her part. The Chuwi "communication lines" are not streamlined and cohesive, yet. The product is worth the money though. And the people are honest as far as relevant. A versatile team "syncing" has its pitfalls.

-- http://forum.chuwi.com/forum.php ... 6&fromuid=19651
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ZenBalancer| Post time 4-8-2017 17:09:01 | Show all posts
FWIW, my take based on your info: that's an example of a letdown in the face of the  challenge of "agile manufacturing". Too many "moving parts" needing "cascading information" updates, about consequences and responsibilities. Other manufacturers avoid so many changes and improvements because of such pitfalls, and simply create yet another model. Like Samsung does. They have a "crazy" amount of device models.

But that's also an example to double check specs before assuming having the most recent information. Like the in hindsight understandable scepticism of Technisol, but perhaps less negative stance against marketing and manufacturer. And continually looking out for the language barrier. While remembering together that Chuwi's specs is more "dynamic" like deejay1963 said about improvements and changes between product lots.

If Chuwi takes responsibility when it's their fault and keep doing their best, then that's all we can ask for. I know such situations like you described is a huge letdown, but it's not the "default experience" with Chuwi products either. Right?

"Graceful" fail-recovery needs continual practice from everyone, including ourselves. Yes?

Edits: typos.

-- http://forum.chuwi.com/forum.php ... 1&fromuid=19651
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ZenBalancer| Post time 4-8-2017 17:13:21 | Show all posts
I also think polls give the quickest overview. So please use them:

Please Rate Chuwi (bad or good? See link) with your experience: http://forum.chuwi.com/forum.php ... hlight=Rate%2Bchuwi

And see if this can also be used (important to know and also vote): http://forum.chuwi.com/thread-3790-1-1.html

And an inital extra poll for general Chuwi direction or focus:
http://forum.chuwi.com/forum.php ... light=Chuwi%2Bfocus
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ZenBalancer| Post time 4-20-2017 08:55:46 | Show all posts
An example of a user reacting and then correcting the other user that called everyone a liar, for not providing proof for their statements: http://forum.chuwi.com/forum.php ... 7&fromuid=19651
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viniciuspt| Post time 4-20-2017 09:26:29 | Show all posts
Edited by viniciuspt at 4-20-2017 14:32
ZenBalancer replied at 4-20-2017 13:55
An example of a user reacting and then correcting the other user that called everyone a liar, for no ...

I saw the both reactions !

First guy was not polite! Why cause we need to lie? We don´t work for Chuwi ! He is not happy with his equipment and does not believe that someone can be ! Very sad !
Close your treads when they are solved (help to help people)
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ZenBalancer| Post time 4-20-2017 12:57:20 | Show all posts
Edited by ZenBalancer at 4-20-2017 22:02
viniciuspt replied at 4-20-2017 18:26
I saw the both reactions !


I saw the both reactions !

First guy was not polite! Why cause we need to lie? We don´t work for Chuwi ! He is not happy with his equipment and does not believe that someone can be ! Very sad !

That would imply (Edit: not insinuate) that Chuwi lies.. you realize that right?
That person's POV was provoking others to "force" them to offer proof, because he lost trust "in everyone". And became stuck or regressed in accusatory and at least momentary rudeness.
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viniciuspt| Post time 4-20-2017 13:21:20 | Show all posts
ZenBalancer replied at 4-20-2017 17:57
That would imply (Edit: not insinuate) that Chuwi lies..  you realize that right?
That perso ...

And believe They lies !
The point I think that Chuwi is trying to have a after sales (currently bad, but I think will be good with few time).
People in the forum are growing very fast, then more people, more knowleadge, more fixed problems and more pression to Chuwi !

Yes, I can understand his feelings!
But he distributed his frustation to everybody (not just in Chuwi's direction) !
Then, the guys that could help him to press Chuwi became "Enemies" !
I think to solve this misunderstanding (or not), he needs to mesure right his words and apologize!
I dont want to put more fire (because this I did not post over there)

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ZenBalancer| Post time 4-20-2017 15:08:00 | Show all posts
viniciuspt replied at 4-20-2017 22:21
And believe They lies !
The point I think that Chuwi is trying to have a after sales (currently ba ...

I understand your general point. I support your decision for expanding on your communication related thoughts in this thread as you did.
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ZenBalancer| Post time 4-29-2017 10:01:38 | Show all posts
When a Moderator or any higher forum user group, when gives you a clear warning, please adhear to the content of the warning, even if you disagree. I know it's common sense. But know I understand how difficult that could be. Thank you in advance.
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ZenBalancer| Post time 5-4-2017 06:34:50 | Show all posts
Edited by ZenBalancer at 5-4-2017 15:46

Are all Moderators making unilateral decisions? Of course that's each one's given prerogative. But is there consensus between Moderators being on the same communication line, when there's no reason to assume the matter is urgent? Is it a taboo to consult one another? Does it decrease your value or responsibility when you want to be sure? How about further refining the criteria on which warnings are based? You have words, just as I do.

Can Moderators give each other warnings? If I accepted the Moderator position that Emily offered to apply for a month ago, would I be able to warn other Moderators?

Obviously I didn't commit to being a Moderator for personal reasons, and I prefer dialog as much as circumstances allow.

But any Moderator should be able to issue an official warning, if any user doesn't adhere to a clear verbal warning.

Because it seems better to have 3 warnings become 30 day timeout for simple forum violations, vs forum deletion.

Emphasis on a clear verbal warning first.
That's common human decency. At least when you don't have the necessary dialogue, at times debating, aptitude. Or when it's time to draw a line in the sand, to be perfectly clear.

Because each user is a guest at Chuwi, and we should be reminded that from time to time. How that's done makes all the difference. It defines your style as a person. You show your character. Behind the avatars.

Of course deleting illigal URLs and inappropriate content on the spot, and annotating the post clearly, to prevent being accused of tampering with evidence by anyone, is a duty based on the 6th current rule. If I remember correctly. That merits a clear verbal warning afterwards as well. To deescalate.

Edits: clarity + addition.
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