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Windows sleep / wakeup issues on HI12 Q64G45170100682

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arkeon|Post time:4 day(s) ago View:159|Reply:6

Edited by arkeon at 4-17-2017 09:13

Hello,

I had two HI12 in my hands, mine is Q64G45170100682 and the other Q64G4516*
On the previous version Windows Sleep/Wake up and also sd card reader feature is working well.

on the Q64G45170100682 with the same windows version, it never wakeup, the graphic card seems to not restore the driver state.
Also the sd card reader make an IO error when I plug the same sd card that work on Q64G4516*. (the sd card reader was working just before an early windows update)

I just updated the Windows to the last creator update version, but it still the same.
Is there a way to get updated intel drivers for the Q64G45170100682 ?

What is the exact component difference between Q64G45170100682  and Q64G4516* ?

Thanks
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arkeon| Post time 4-17-2017 10:31:36 | Show all posts
Edited by arkeon at 4-17-2017 10:36

Maybe I found a way to restore the sleeping state correctly (need more tests in time)
- connect a keyboard
- in device manager, right click on the intel hd graphics
- select remove device and check the case "uninstall driver"
- the screen goes off
- press the space or enter key to respond "yes" to the message "reboot computer now"
- once the tablet restarted go in the devices manager again
- right click on the windows base graphic...
- select update driver and let windows find the last intel hd driver

for now I finally can use the power button or cover to go sleep mode and wake up!

the sd card seems to get back from the dead just after that ^^ weird but ok cool the tablet is working for now!
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arkeon| Post time 4-17-2017 11:08:21 | Show all posts
finally after some reboots, the sd card is gone again
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ZenBalancer| Post time 4-18-2017 09:31:17 | Show all posts
arkeon replied at 4-17-2017 20:08
finally after some reboots, the sd card is gone again

See: http://forum.chuwi.com/forum.php ... Bgeneral&page=5
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arkeon| Post time 7 day(s) ago | Show all posts
For the wakeup issue I found that the google music extension of google chrome was the program that prevent the tablet to go in sleep mode totally.
If you experience this problème you can check the program that override to sleep mode by command : powercfg -requests
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ZenBalancer| Post time 6 day(s) ago From the mobile phone | Show all posts
arkeon replied at 4-20-2017 03:05
For the wakeup issue I found that the google music extension of google chrome was the program that p ...

Good to know! I hate when I don't know why the computer doesn't got to sleep or unexpectedly wakes up. For the latter I turned off all possible triggers for waking up. With the exception of the power button.
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Davidgilmour| Post time 4 day(s) ago | Show all posts
Has this been fixed by Chuwi?
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