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Chuwi Hi12 y HiPen H1

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Frana|Post time:5-5-2017 23:25:08 View:382|Reply:14

Edited by Frana at 4-19-2017 09:04

Buenas a todos, me gustaría haceros una consulta. hace sobre un mes adquirí en GearBest una Chuwi Hi12 (con el nuevo procesador y ponía que la pantalla era de 12¨2 pulgadas), adquirí también el teclado y un lápiz HiPen H1. Todo funciona perfectamente, excepto el HiPen H1, les comenté a GearBest mi problema y me han vuelto a enviar otro. Para mi sorpresa tampoco funciona. ¿Alquién podría darme alguna idea que puede pasar? He visto algún video por ahí sobre el pen y parece que no tengo que habilitar nada. No creo que dé la casuallidad que los dos pen no funcionen.
Estoy algo desesperado y algo frustado respecto a este tema.
Gracias anticipadas.
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Hackerjac| Post time 4-19-2017 09:11:01 | Show all posts
If your serial number is higher than XXX201704XXX, you can't use the H1 pen, since they have another screen, you then need the H3 pen
I do NOT work for Chuwi. Please DO NOT pm or email me with problems you may have!
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Frana| Post time 4-19-2017 09:37:27 | Show all posts
Where can I see the Serial Number of my Hi12?
Thanks in advance
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Hackerjac| Post time 4-19-2017 11:22:57 | Show all posts
Frana replied at 4-19-2017 19:37
Where can I see the Serial Number of my Hi12?
Thanks in advance

On the back of the tablet, in the buttom


serial.jpg
I do NOT work for Chuwi. Please DO NOT pm or email me with problems you may have!
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Frana| Post time 4-19-2017 11:30:47 | Show all posts
Edited by Frana at 4-19-2017 11:35
Hackerjac replied at 4-19-2017 11:22
On the back of the tablet, in the buttom
Thanks.
This is my Serial Number
Hi12 Q64G45170101459

I don´t know if this serial number is higher or not.
Could you tell me?
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Hackerjac| Post time 4-19-2017 12:28:32 | Show all posts
Frana replied at 4-19-2017 21:30
Thanks.
This is my Serial Number
Hi12 Q64G45170101459

I'll try to get in touch with Emily tomorrow, curse that serial number is a batch of special custom tablet from our customer, i don't have info about what stylus that works with them
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Frana| Post time 4-29-2017 09:01:26 | Show all posts
Buenas, ¿nadie ha tenido un problema parecido al que cuento en el primer post?

Gracias anticipadas.
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Hackerjac| Post time 4-29-2017 09:29:32 | Show all posts
Frana replied at 4-29-2017 19:01
Buenas, ¿nadie ha tenido un problema parecido al que cuento en el primer post?

Gracias anticipadas ...

Completely forgot about this, sorry about that

Talked with emily, who told me that it sounds like you H1 pen is defective
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Izeta| Post time 5-5-2017 00:20:57 | Show all posts
Edited by Izeta at 5-5-2017 00:28
Frana replied at 4-29-2017 09:01
Buenas, ¿nadie ha tenido un problema parecido al que cuento en el primer post?

Gracias anticipadas ...

Yo he tenido el mismo problema y se ha solucionado.
No se si fue en este foro (en inglés) o en otro, leí un consejo que ofrecían.
Encima de los botones del bolígrafo hay un agujero muy pequeño que parece ser un reseteador.
Yo introduje la punta de un alfiler e hice presión y comenzó a funcionar normalmente.



No sabrás para que son los dos botones?
IMG-20170505-WA0004.jpeg
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Frana| Post time 5-5-2017 23:25:08 | Show all posts
Hackerjac replied at 4-29-2017 09:29
Completely forgot about this, sorry about that

Talked with emily, who told me that it sounds like ...

Thanks a lot Hackerjac, but the seller sent me a second H1 pen, and the problem it´s the same, it doesn´t work at all. So I must suppose that it´s not a pen problem.
I´ll try to post in the English forum to see if a I can solve the problem.
Thanks again.
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