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Hi10Pro Camera doesn't work

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smoothchat|Post time:6-10-2017 15:19:54 View:979|Reply:11

Edited by smoothchat at 6-6-2017 06:39

Both cameras do not work on my new Hi10 Pro.  In windows 10 or Android.

Under windows, the cameras show in the device manager with an error STATUS_DEVICE_POWER_FAILURE.

Do I have to enable the cameras somewhere?
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manonegra222| Post time 6-6-2017 08:51:58 | Show all posts
If the cameras fail in both systems we can not think that the problem is due to drivers or software installation.
I find it more likely that they will not work because they are not properly connected internally. The connection of the cameras to the motherboard is through a flex that is very delicate and that can, or be badly connected, or loose, or broken.
As you say your tablet is new my advice is to open a ticket on the seller's website and exercise your warranty.
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joseph111| Post time 6-6-2017 11:31:35 | Show all posts
hi.I have the same problem. my friend too. I think that Chuwi tablet is trash bin tablet. on both android and windows. the cameras show status device power failure and on android unfortunately the camera has stopped
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joseph111| Post time 6-6-2017 11:35:54 | Show all posts
I was waiting for this tablet about 3 months due to logistic problems. now i face this problem. chuwi please a solution. I cannot resend this tablet to chuwi technic center.because i do not want to wait 4 or 5 months.
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smoothchat| Post time 6-6-2017 15:16:10 | Show all posts
I bought it through Zapals.com.  I hope they have a sensible replacement policy.
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smoothchat| Post time 6-6-2017 15:22:01 | Show all posts
Zapals has an Australian presence.

Their site says that I have to pay for return postage.  

even though this probably contravenes Australian consumer law and could be about 25% of the original item cost.  

Looks like I will have to survive without working cameras.
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joseph111| Post time 6-7-2017 10:21:22 | Show all posts
hi.this problem of camera on chuwi hi10 pro is a hardware issue. but this happens in one tablet. i have two chuwi tablets mine and other one of my friend.both have the same problem. really is not professional chuwi
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joseph111| Post time 6-7-2017 10:24:48 | Show all posts
please show me how to repair it in a video
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DrDastan| Post time 6-9-2017 10:52:00 | Show all posts
Hi,
I recently got a Chui hi10 pro tablet 2 days back. From first power on, both front and back cameras do not work at all. In both windows and android, cameras do not work a and are not detected. And the seller is not taking any responsibility for this issue. Chuwi really have very poor quality control and their customer support is non-existent.
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byzeta| Post time 6-10-2017 15:19:54 | Show all posts
DrDastan replied at 6-9-2017 10:52
Hi,
I recently got a Chui hi10 pro tablet 2 days back. From first power on, both front and back ca ...

If you have paid with some means like AliPay or Paypal, you can put a dispute and ask them to fix the tablet or return the money.
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