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keyboard is crazy

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Lambreaux|Post time:7-25-2017 06:25:40 View:793|Reply:8

Edited by Lambreaux at 6-15-2017 12:56

Hi.
I hope you can help me.
I had my lapbook for 3 months and everything works great, but a week ago mi keyboard turns crazy. The fn + vol/pause/next... etc stop working, and the number key in chrome or edge make extange things like open help page, refresh page, etc.
The problem is not the language of windows (Spanish) since I have tried in different languages ​​and the problem continues.I installed the drivers and keep the problem. Installed older drivers from when i get the laptop copied with double driver and nothing changed.
I restored factory reset the laptop and continue with the problem.
I installed the copy I made with macrium and the problem was still there.
Today I followed the tutorial to install the windows copy of the forum and continue with the problem.

Also i remaped the key board and i get fix some of the problems, but a lot of them stop working.
Is like the keyboard has a bad configuration, some keys has two functions, like "tab" goes to the next space and writes "1" at the same time

How do you think I can solve it?
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Ernst| Post time 6-17-2017 07:53:25 | Show all posts
Perhaps the flatcable that connects the keyboard to the mainboard is damaged.  It runs below and round a corner of a metal bar. There have been reports of a damaged cable at that spot.
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emily| Post time 6-15-2017 22:15:53 | Show all posts
hello, could please take some pictures( video is better if possible ) and send it to the customer service:
service@chuwi.com , she will give you a satisfy solution, have a good day
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Lambreaux| Post time 6-16-2017 00:42:06 | Show all posts
ok, thanks
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Lambreaux| Post time 6-16-2017 02:50:55 | Show all posts
even I tried ubuntu today and the problem continues
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byzeta| Post time 6-16-2017 07:00:19 | Show all posts
Lambreaux replied at 6-16-2017 02:50
even I tried ubuntu today and the problem continues

Is the keyboard new? For the seller's warranty...
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Lambreaux| Post time 6-16-2017 23:34:27 From the mobile phone | Show all posts
Yes, but i don't want to send the laptop to China about 2 to 3 month. I wonder if i could fix it by myself or in Europe sat
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Lambreaux| Post time 6-17-2017 09:28:38 | Show all posts
Ernst replied at 6-17-2017 07:53
Perhaps the flatcable that connects the keyboard to the mainboard is damaged.  It runs below and rou ...

Yes, it could be, but i cheked the cable and i don´t see anyting weird
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TiagoHB| Post time 7-25-2017 06:25:40 | Show all posts
same problem here, did someone solved this? I even sent an email to chuwi support, no answers given...
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