Same problem here. Cluster of keys stopped working. Laptop now unusable without an external USB keyboard. Real shame, but as it seems pretty common, I'm guessing there's a design fault with the Lapbook 14.1. Really, really saddened by this. Excellent reviews prompted me to buy this, and while I knew it was a risk buying outside my country, I didn't expect this at all.|
Also, in the UK we normally get a 1 year minimum warranty on all goods. I contacted Gearbest after the problem occurred (about 8 weeks into ownership), and they wouldn't replace the laptop under warranty, as you only seem to get about 45 days, which is appalling in my opinion. They offered me $30, and that's it.
If Chuwi want to be a high profile supplier, they need to sort this out, or nobody will have any confidence in their products.
I'd be happy to try and replace the keyboard myself, but spares seem almost impossible to source, unless anyone knows any different.