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Wifi range problem

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peggy18|Post time:8-2-2017 01:30:50 View:221|Reply:2

Edited by peggy18 at 6-24-2017 15:06

Hello,

My HI13 suffers  from a bad wifi signal since the beginning. It is 6 times lower than my other devices, and totally unstable. Almost unusable when I'm not within 4m around the router.
I upgraded the bios to the latest .14 : no change
I installed the last Intel Wifi and bluetooth drivers : no change.
I disabled the bluetooth and power savings : no change
I removed the back plate to check if it was an antenna problem : without the backplate the signal is 5 times better, I would say equal to my other devices.
I'm pretty sure it is an antenna problem. I googled about this, I could see that many chuwi users (having other products than HI13) have wifi problems linked to a bad antenna assembly.

What should I do now? My hi13 is almost useless without wifi.
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emily| Post time 6-26-2017 01:06:25 | Show all posts
maybe you can contact their customer service: service@chuwi.com , and buy a new antenna, there is no other store sell it because only them has the factory, hope this can help you, have a good day
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amichael| Post time 8-2-2017 01:30:50 | Show all posts
This is a well-known problem with any all-metal device. Did you notice how MacBooks have that plastic Apple icon? It's because the Wi-Fi antenna is behind that, and the plastic lets radio waves through. The Surface Pro has a plastic strip along the top. A lot of phones have a plastic or glass element near the top where the antenna is.

The Hi13 has no such window, so your best bet is to sit with the Wi-Fi sort of behind you and a bit to the side (your body will block the signal, too). The glass face is probably the only part of the tablet that will let the signal through fine.

(It would probably be possible to mod the case to attach an external antenna or replace a section of the aluminum with plastic, but that would be difficult and would void the warranty. This is one of the few real design issues about the Hi13.)
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