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Alrex27|Post time:4 day(s) ago View:106|Reply:4

Edited by Alrex27 at 7-18-2017 00:21

Hello!, Im doing an step by step of how the support will help me fix my tablet Chuwi hi10 plus
I bought this computer somewhere around the 1st of May, after a week it start having problems, after a month the tablet die, and you can check here the post with the issues I had.Emily (an amazing human being) aswered me all my questions and help me in this proccess.
Captura de pantalla 2017-07-04 a la(s) 11.19.26.png
She said i should try to contact their customer service: service@chuwi.com, so i did.

I sent an email on the 19th of june from my microsoft account and another one on the 22th of june from my gmail account with no anwer. After two weeks i post this and sent another email. Again Emily remind them about my emails, and they answer!
4th of july they send me this
email.jpg
4/7/2017 Me:''Should i send to you the original warranty card and keep the copy?,Also can you give me the address where i should send it?'' Captura de pantalla 2017-07-04 a la(s) 11.45.47.png
5/7/2017 Support: ''HI ,yes , you should , do you finish  the form ?you don't send it to me , i am sorry , i send it to you again"
5/7/2017  I tried to answer them a few times but this happend ''your message wasn't delivered because the address couldn't be found'' , I will try email them later:
14/7/2017  Still No answer....
mail4.jpg
18/7/2017 Still No answer (yes i check Spam email)
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Alrex27| Post time 7-14-2017 04:29:00 | Show all posts
Really , I can't believe how long is taking them to answer me....
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Alrex27| Post time 4 day(s) ago | Show all posts
Still no answer from Support. What i have to do?
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emily| Post time 4 day(s) ago | Show all posts
Alrex27 replied at 7-18-2017 00:20
Still no answer from Support. What i have to do?

hello, Alrex27, i will help you to find the service ,i will find them in the office, right now, very thank you for you always advice. wish you all the best
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doodzilla| Post time 4 day(s) ago | Show all posts
Alrex27 replied at 7-18-2017 16:20
Still no answer from Support. What i have to do?

Good idea to make this thread. Will keep tuned on your updates. I hope I don't ever have to apply for a warranty on my Hi10 Plus but if I ever have to, I'll take not of your journey. (y)
..
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