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Alrex27|Post time:8-31-2017 08:57:47 View:993|Reply:32

Edited by Alrex27 at 11-8-2017 03:39

Hello!, Im doing an step by step of how the support will help me fix my tablet Chuwi hi10 plus
I bought this computer somewhere around the 1st of May, after a week it start having problems, after a month the tablet die, and you can check here the post with the issues I had.Emily (an amazing human being) aswered me all my questions and help me in this proccess.
Captura de pantalla 2017-07-04 a la(s) 11.19.26.png
She said i should try to contact their customer service: service@chuwi.com, so i did.

I sent an email on the 19th of june from my microsoft account and another one on the 22th of june from my gmail account with no anwer. After two weeks i post this and sent another email. Again Emily remind them about my emails, and they answer!
4th of july they send me this
email.jpg
4/7/2017 Me:''Should i send to you the original warranty card and keep the copy?,Also can you give me the address where i should send it?'' Captura de pantalla 2017-07-04 a la(s) 11.45.47.png
5/7/2017 Support: ''HI ,yes , you should , do you finish  the form ?you don't send it to me , i am sorry , i send it to you again"
5/7/2017  I tried to answer them a few times but this happend ''your message wasn't delivered because the address couldn't be found'' , I will try email them later:
14/7/2017  Still No answer....
mail4.jpg
18/7/2017 Still No answer (yes i check Spam email) .
28/7/2017 I went to holidays and now i came back with an email from my other account (hotmail). Still no answer from Gmail.
Captura de pantalla 2017-07-28 a la(s) 12.13.33.png So I sent the video.
Captura de pantalla 2017-07-28 a la(s) 12.18.49.png
28/7/2017
Captura de pantalla 2017-07-31 a la(s) 11.53.53.png
(I couldn't answer this one)
31/7/2017
Captura de pantalla 2017-07-31 a la(s) 11.54.21.png
Aannd we come back now to the same email from my Gmail account!!!

Captura de pantalla 2017-07-31 a la(s) 12.16.09.png
2/8/2017 . They sent me all the repair stations where i can send it. but at the moment im not in my city. I will send it when i come back
Captura de pantalla 2017-08-10 a la(s) 12.39.13.png
11/8/2017 Sending the tablet!!. As they told me to do so before keep the warraty card copy and send the original.
20747625_10155575307962716_550050931_o.jpg

01/09/2017 The tablet arrived in the destination and after a few days we have this conversation
p2.png
30/9/2017  Yesterday I got a messagge from them. They seem to have write in the title of the message. But i search in google and they try to write this
"I am very sorry to reply you late , I am chuwi after-sales service , I have asked for a leave , because i need to deal with something in home , sorry to not reply you in long time , you know , we will have a national holiday from October 1st to October 8th , so I will deal with all of your problem on october8th , in this period if you have any problem ,please contact our chuwi facebook or twitter or the chuwi forum , I am really sorry to cause too much inconvenience from you".


Chuwi.png
26/10/2017 Im getting tired of this..., I sent email to support a few days ago. Will update soon with their answers.
05/11/2017 No answer from support

08/11/2017 Here a little conversation from the facebook account. Maybe i exagereted with ''trying almost a year'' but for it feels like that.
cpnver.png

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artowi| Post time 10-26-2017 11:00:42 | Show all posts
It soon will be 3 months for my broken Hi13 to be held hostage from CHUWI in the Hungarian repair center.  Chuwi promised to send replacement mainboard there and I guess the mid autumn festival couldn't count as a valid excuse any longer.   
This is very very bad.
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Alrex27| Post time 7-14-2017 04:29:00 | Show all posts
Really , I can't believe how long is taking them to answer me....
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Alrex27| Post time 7-18-2017 00:20:32 | Show all posts
Still no answer from Support. What i have to do?
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emily| Post time 7-18-2017 01:26:16 | Show all posts
Alrex27 replied at 7-18-2017 00:20
Still no answer from Support. What i have to do?

hello, Alrex27, i will help you to find the service ,i will find them in the office, right now, very thank you for you always advice. wish you all the best
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doodzilla| Post time 7-18-2017 04:29:38 | Show all posts
Alrex27 replied at 7-18-2017 16:20
Still no answer from Support. What i have to do?

Good idea to make this thread. Will keep tuned on your updates. I hope I don't ever have to apply for a warranty on my Hi10 Plus but if I ever have to, I'll take not of your journey. (y)
..
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Alrex27| Post time 7-28-2017 03:20:51 | Show all posts
Lets hope the best! Updated!
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Techdragonz| Post time 7-28-2017 09:43:08 | Show all posts
Sorry for the delays, I hope your issue gets resolved quickly.
I'm not weird. I'm limited edition | I'm glad to be of your service | Contact me if you need any help
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Alrex27| Post time 7-31-2017 03:23:43 | Show all posts
Techdragonz replied at 7-28-2017 09:43
Sorry for the delays, I hope your issue gets resolved quickly.

I hope so too!
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Alrex27| Post time 8-10-2017 03:45:21 | Show all posts
Adventure update!!!
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Alrex27| Post time 8-31-2017 08:57:47 From the mobile phone | Show all posts
20 days after sending the tablet. Still no answer . No emails. Nothing...
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