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My charger burned after 3 hours, what model to replace?

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lechapelier|Post time:8-13-2017 06:00:26 View:204|Reply:3

Hello,

I bought on gearbeast a CHUWI 15.6.

Good product, but the charger burned after a few hours of charge the same day of reception.

The charger was boiling, impossible to touch.

It exploded internally, here is a photo
1.jpg 2.jpg 3.jpg

I am disappointed with the quality of the charger, the pc in itself works well.

I am looking for a replacement charger because the return in china is too expensive given the price of the product.

I am looking for a product of better quality.

I saw that CHUWI offers this charger:

http://www.gearbest.com/chargers-cables/pp_634107.html

Is it compatible with the CHUWI 15.6?

Thank you

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emily| Post time 7-26-2017 02:11:20 | Show all posts
hello, lechapelier, very sorry to hear that, is everything ok? take care of yourself, i wish you all the best,
the wall charge you mention is not compatible with the CHUWI 15.6, you can contact gearbest and ask for a new charger, if they not reply you in time, please tell me, i will contact our service and send you a new one ourselves
have a good day
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lechapelier| Post time 7-26-2017 04:09:10 | Show all posts
Hello emily,

Everything is ok. Just a big scare.

I don't know what would have happened if I were not present.

Gearbeast asks me to return the product in china but seen the delivery costs and the delays isn't interesting for me...

I have been in discussions with them since 07/21/2017.

In my last mail, i asked them which charger purchased on gearbeast, they give this answer :

Dear Arnaud,
Thank you for contacting Gearbest.

Here are some charger for your reference: http://www.gearbest.com/laptop-charger-_gear/
You can also have a check in your local shop.

Please refer this parameter:
AC adapter: 100-240V 5V 3A                                                  

Thank you for your collaboration.

Best regards,
Pamela
Gearbest Customer Service
http://www.gearbest.com/

Which doesn't advance me

An unnecessary answer

Which does not advance me.

Gearbeast does not seem to have any qualified adviser telling me a suitable charger.

If you cans send me a new charger reliable, i'm ok.

thank you.
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lechapelier| Post time 8-13-2017 06:00:26 | Show all posts
Any news frome emily...

charger bought on aliexpress for 5$...

No problem with this charger.

But when using the pc and charging it the charger is really boiling.

I will do a dedicated topic on this laptop because I have encountered other problems.

Average satisfaction of this product
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