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2GB instead of 4GB RAM

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Sukoi|Post time:8-15-2017 05:35:55 View:467|Reply:8

Edited by Sukoi at 8-7-2017 08:48

I have received a Hi10 Plus tablet that only has 2GB RAM. Tried reflashing the bios and reinstalling the windows and everything still says 2GB. From BIOS to Apps.

Used this BIOS (old) I1D6-C189A.234 X64 build date 09/02/2016

Chuwi Hi10 Plus Bios Download( used for Z8350):
http://www.mediafire.com/file/74uoax5fnfa2ter/Hi10_PLus_Bios%EF%BC%888350%EF%BC%8920170622.rar

Does anyone know how to solve this problem? Sending it back is not and option. Are there any newer or even older BIOS someone could be nice and post for me to try? Thanks in advance.





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jtrosky| Post time 8-7-2017 07:11:27 | Show all posts
Stupid question, but are you sure that it's actually not a Vi10 Plus?  The VI10 Plus looks the same, but only has 2GB of RAM.  Just wanted to make sure!!
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Sukoi| Post time 8-7-2017 08:35:06 | Show all posts
I thought about that. I bought it from AliExpress and all the other buyers are happy. But it could have been VI10 so I checked following things. The package. The tablet cover and info in Windows 10. They all say Hi10 Plus. Don't know where more to look for to see that everything is right. Package can be wrong (you can put anything in there) the cover same?!
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Sukoi| Post time 8-7-2017 08:37:56 | Show all posts
I have Android (deleted now) and Z8350 + 64GB ROM. Vi10 Plus has 32GB from what I could find.
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jtrosky| Post time 8-7-2017 12:03:51 | Show all posts
You are correct - the VI10 Plus only comes with RemixOS (no Windows) and only has 32gb of storage...  My guess is that your Hi10 Plus just has some bad RAM...

If you go into the BIOS on my Hi10 Plus, the main screen shows "Total Memory    4096 MB (DDR3)" and under Chipset->North Bridge, it shows "Memory Slot0    4096 MB (DDR3)" as well (with Memory Slot2 being "Not Present").

My guess is that Chuwi either installed the wrong RAM chip or they used the right chip and some of the RAM on that chip is bad.  Either way, only solution is to contact the vendor and get an exchange (although, I know that you said that is not possible).  Not sure what else can be done though....
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doodzilla| Post time 8-11-2017 07:36:06 | Show all posts
Sukoi replied at 8-8-2017 00:35
I thought about that. I bought it from AliExpress and all the other buyers are happy. But it could h ...

Can you show us a screenshot of your RAM pls? Just to confirm the 2GB RAM. Can you pls look in System Info?
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Sukoi| Post time 8-11-2017 12:24:49 | Show all posts

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manonegra222| Post time 8-11-2017 13:49:08 | Show all posts

For me it is very clear, or the memory module is wrong or is of a lower value. Chuwi uses in these models a single channel with a unique module of 4 Gb. Opens a ticket and returns that tablet.
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doodzilla| Post time 8-15-2017 05:35:55 | Show all posts
Edited by doodzilla at 8-15-2017 21:37


I hope you can successfully return that thing. Feel free to share your journey here in the forum!
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