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Sad story about Chuwi`s after-sales and repair service

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Mele|Post time:11-5-2017 12:45:27 View:1648|Reply:44

Mele| Post time 10-3-2017 01:44:11 | Show all posts
They have not answered from service@chuwi.com for a long time. Also Facebook has been now quiet for a few days. Whatsapp message not answered neither, but i did noticed that at the same day they send me the phone number that whatsapp was banned in China. She read the first message (at least whatsapp indicated so) but second message is not read.

I guess i need to send another mail to service@chuwi.com, Tom Repair in Germany as well.
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Mele| Post time 10-3-2017 01:46:14 | Show all posts
manonegra222 replied at 9-27-2017 03:01
Please, write back to , checking in which situation your tablet is, whether it has appeared or not. ...

Hey,


I will send another mail to service@chuwi.com and i will send you the copy as private message
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manonegra222| Post time 10-3-2017 01:47:13 | Show all posts
Mele replied at 10-3-2017 10:44
They have not answered from  for a long time. Also Facebook has been now quiet for a few days. Whats ...

Yes, please forward the email. Please note that it is a holiday in China until October 8
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Mele| Post time 10-3-2017 01:58:48 | Show all posts
manonegra222 replied at 10-3-2017 01:47
Yes, please forward the email. Please note that it is a holiday in China until October 8

Just sent message to you.....
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manonegra222| Post time 10-3-2017 02:27:02 | Show all posts
Mele replied at 10-3-2017 10:58
Just sent message to you.....

I already passed it to Emily on Skype. Next Monday I will be interested in the subject.
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Mele| Post time 10-3-2017 02:33:33 | Show all posts
manonegra222 replied at 10-3-2017 02:27
I already passed it to Emily on Skype. Next Monday I will be interested in the subject.

Thanks for taking the interest in my case....
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Mele| Post time 10-13-2017 23:03:26 | Show all posts
Holidays are over and nothing has happen. No contact from Chuwi, no contact via Whatspp (she is reading messages, but not answering) Chuwi has been silent via Facebook. No answer from repair company.
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Mele| Post time 10-19-2017 23:37:12 From the mobile phone | Show all posts
Edited by Mele at 10-19-2017 23:40

Repair service is now saying that they have found my tablet and claiming that it didn't have repair number on it.

It did have repair number, it actually had number in two places. On top of the box next to address and inside of the box in a piece of paper.
Obviously im glad that they probably found it, but not too glad before i actually have it in my hands.

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manonegra222| Post time 10-20-2017 12:11:16 | Show all posts
Mele replied at 10-20-2017 08:37
Repair service is now saying that they have found my tablet and claiming that it didn't have repair  ...

Well, at least it has taken a step and the tablet is already found. I hope you can have it soon again at home and running at 100%. I'm glad
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artowi| Post time 11-5-2017 12:45:27 | Show all posts
Was there ever a happy end to this story?    My hope to get my Hi13 back is fading away after more than 3 months....
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