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Touchscreen sensitivity

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royd_68@hotmail|Post time:9-18-2017 07:36:41 View:662|Reply:11

I am very pleased with my new Surbook, but I have noticed that the screen does not always respond to my touch. I regularly have to type a letter twice for example.
I remember I had simular issues with my old Cube i9. This was fixed with a software update.

Can the screensensitivity be increased somehow?
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manonegra222| Post time 9-12-2017 09:06:26 | Show all posts
Can you indicate if you have put the tempered glass that comes in shipping the SurBook? Or do you just have the protective film that comes standard?
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royd_68@hotmail| Post time 9-12-2017 10:58:28 | Show all posts
I still have the protected film. I was afraid appyling the tempered glass could make the sensitivity even worse.
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Dragonix| Post time 9-13-2017 04:06:38 | Show all posts
Edited by Dragonix at 9-13-2017 04:08

I am having the same problem. I have removed the default plastic protector (yes, both protector and the film). At first I have also installed the glass protector but quickly removed it as it made it even worse.

Anyway, removing the protectors didn't help much. Still rather poor screen sensitivity. Not registering all the touches.
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royd_68@hotmail| Post time 9-13-2017 21:59:11 | Show all posts
I created a ticket, but still no reponse...
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royd_68@hotmail| Post time 9-13-2017 22:41:05 | Show all posts
I had simular issues with my Cube i9 at first. That was fixed with an update, so there is hope I think.
The problem is contacting Chuwi and getting them to fix it.
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royd_68@hotmail| Post time 9-14-2017 02:17:41 | Show all posts
Edited by royd_68@hotmail at 9-14-2017 04:29

Response from crowdfunding@chuwi.com. Let's keep our fingers crossed
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Dear Roy,

I will submit your problem to our engineer and fix it ASAP.

Thanks for your support.

Best Regards
...
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manonegra222| Post time 9-14-2017 03:35:08 | Show all posts
royd_68@hotmail replied at 9-14-2017 11:17
Response from . Let's keep our fingers crossed
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Dear Roy,

Thank you for your help in exposing your problem. Will serve to other users when they receive their Surbook
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royd_68@hotmail| Post time 9-16-2017 09:43:26 | Show all posts
Maybe  we can fix it with touchsetting.gt file in windows/inf directory.
The file is not present on our surbook but perhaps we can add it and tweak it?
It seems to work on several other tablets.
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royd_68@hotmail| Post time 9-18-2017 07:36:41 | Show all posts
Updated touchscreen drivers in download section!!!
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