Keyboard backlight, screen sensitivity and touchpad problems - Chuwi SurBook - ChuWi Forum - Forum.chuwi.com
ChuWi Forum»Forum Chuwi Tablet Discussion Chuwi SurBook Keyboard backlight, screen sensitivity and touchpad ...

Follow Us

Keyboard backlight, screen sensitivity and touchpad problems

[Copy link]

Dragonix|Post time:11-7-2017 11:01:13 View:2097|Reply:10

Edited by Dragonix at 9-9-2017 01:05

Dear support,

I have just received the SurBook. So far it seems quite nice, however I have three major problems:

1. The keyboard backlight does not work:

Is there any way to turn it on, or is it a hardware problem? I have updated Windows to the latest version. Tried restarting the unit. No result so far.

"Fixed" - Fn + Del

2. The screen sensitivity is very low:

Often I need to press the screen in order to register touch. It reminds me of the old resistive screens where you really had to press hard in order to register an action. Using the device in tablet mode is not very pleasant at the moment. Is not as sensitive as my other touch devices (phones and tablets).


3. The touchpad is registering ghost input and is not very precise:

The touchpad is not very precise and is often either not registering taps or registering ghost actions. Anyway, again, using the touchpad is not very pleasant compared to my other devices.

Is there a way to fix those issues? I would be grateful for your help.

Best regards,
Bartosz



Reply

Use magic Report

royd_68@hotmail| Post time 9-9-2017 00:21:29 | Show all posts
Have you tried pressing Fn Del ? That turns on the keyboard backlight on my device.
Reply Support Not support

Use magic Report

Dragonix| Post time 9-9-2017 00:53:31 | Show all posts
Oh, that worked! Thank you royd_68!

So, the backlight is working fine. The other problems remain.
Reply Support Not support

Use magic Report

wajacobbs| Post time 9-29-2017 10:22:37 | Show all posts
Dragonix, any luck with the touchpad sensitivity?  I've been trying to find a solution since I got this thing.  I 'd also like to reverse the two finger touchpad scrolling.
Reply Support Not support

Use magic Report

Dragonix| Post time 9-30-2017 01:12:24 | Show all posts
Unfortunately no success with the touchpad.

Screen sensitivity problem was solved with the driver update. It's not perfect, but it's quite good.
Reply Support Not support

Use magic Report

NMPDST| Post time 10-18-2017 03:07:28 | Show all posts
FN+DEL worked fine for keyboard backlight but is it FN+DEL worked fine for keyboard backlight but is it auto turn on\off or you have to combine keys every time you want to turn it on\off?
Reply Support Not support

Use magic Report

NMPDST| Post time 10-28-2017 11:46:31 | Show all posts
Dragonix replied at 9-30-2017 01:12
Unfortunately no success with the touchpad.

Screen sensitivity problem was solved with the driver u ...

Did you manage to solve the touchpad problem?
It's wrecking my nerve.
Reply Support Not support

Use magic Report

Dragonix| Post time 11-1-2017 11:16:33 | Show all posts
NMPDST replied at 10-28-2017 11:46
Did you manage to solve the touchpad problem?
It's wrecking my nerve.

Unfortunately not. The touchpad is pretty much unusable.

I use touch input / pen / external mouse. :/
Reply Support Not support

Use magic Report

manonegra222| Post time 11-1-2017 14:14:58 | Show all posts
NMPDST replied at 10-18-2017 12:07
FN+DEL worked fine for keyboard backlight but is it FN+DEL worked fine for keyboard backlight but is ...

You can turn it on and off at will with Fn + Del. It will remain until you close the session or turn off.
Chuwi Moderator
Reply Support Not support

Use magic Report

NMPDST| Post time 11-7-2017 11:01:13 | Show all posts
Dragonix replied at 11-1-2017 11:16
Unfortunately not. The touchpad is pretty much unusable.

I use touch input / pen / external mous ...

I'm still battling with the touchpad as well. First few days it seems functioning alright but soon I found the gaps within it. As you state, pretty much unusable.

Nevertheless you might wanna look at this info: https://techtablets.com/forum/to ... d-windows-gestures/
Although it doesn't correct the problem it seems to improve pretty well some annoying gestures mistakes.   
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Register

Points Rules

12Next
Return to list
Quick Reply To Top Return to the list