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Problem with support and maintenance for Chuwi Hi10 tablets

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ahmed.sayed|Post time:12-5-2017 09:08:42 View:67|Reply:0

Though Chuwi tablets show an excellent performance, the support and after sale service is terrible. I have a very bad experience where my Hi10 pro tablet showed a problem in charging 8 months after purchase (during warranty). The service team instructed me to send it to their repair center in germany where it remained their for 3 months without any progression (because spare parts were not available) , and finally they told me that they will send it to another repair center in hungary, because the first one is "not very professional". Since then they are not responding to my emails, and I don't know anything about my tablet! I don't know if they failed to repaired it , or just lost it somewhere and don't want to admit it! It's a shame.



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