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chuwi surbook not turning on

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ahsan|Post time:Yesterday 02:51 View:154|Reply:11

I have purchased chuwi surbook 2 weeks back
It was working fine
but suddenly now it has stopped working and is not turning on.
Please help
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Techdragonz| Post time 12-7-2017 12:25:23 | Show all posts
Does it show any signs of life? E.g. when plugging in the charger a charging light turns on?
Maybe something internally has loosened up.
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Paise| Post time 7 day(s) ago | Show all posts
I bought a Surbook 128 GB through Indiegogo on July 11 th., being received on mid setember. Until now it works perfectly, no problems at all. However a couple of days ago, suddenly I couldn’t charge it. I was using the official charger (supplied along with the tablet) and Surbook didn’t charge, no red light on the righthand corner appears and no green led turns on the keyboard, so the tablet went out of battery. In order to clarify if the problem comes from the tablet or charger, I used another charger and tablet didn’t charge either.

So it seems the tablet didn’t charger, so it went run out of battery.

Please inform what I have to do.
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manonegra222| Post time 7 day(s) ago | Show all posts
Paise replied at 12-8-2017 12:52
I bought a Surbook 128 GB through Indiegogo on July 11 th., being received on mid setember. Until no ...

We must first rule out that the problem may be with the charger, which is damaged. For this you must try to load with another, but it will not work for you since the SurBook needs 12V. 2A. to be able to charge your battery. No mobile charger or USB standard will work since they only supply 5V.
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ahsan| Post time 7 day(s) ago | Show all posts
Not showing any signs of life.
No light turns on.
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ahsan| Post time 4 day(s) ago | Show all posts
Can Any body help me to open my surbook ?
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ahsan| Post time 4 day(s) ago | Show all posts
Techdragonz replied at 12-7-2017 12:25
Does it show any signs of life? E.g. when plugging in the charger a charging light turns on?
Maybe s ...

No signs of life
Charging light doesnt turn on
Please help

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manonegra222| Post time 4 day(s) ago | Show all posts
ahsan replied at 12-11-2017 19:13
No signs of life
Charging light doesnt turn on
Please help

You have to first determine where the problem is, the charger or the tablet. You will need a polymeter to see if the charger supplies the necessary voltage of 12 V. If the charger works correctly, the next thing is to open the tablet and check that the battery cables are correctly connected.
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Paise| Post time Yesterday 02:48 | Show all posts
Dear manonegra222:

I follow your suggestion and I tried another 12V 2000 mA without having any good result, the Surbook gave no live signals (no red light on the righthand corner and no green led on my keyboard).

From my point of view, it seems that something is wrong USB adapter of the tablet.

Please any help of what to do!
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Paise| Post time Yesterday 02:51 | Show all posts
I'm trying to contact Chuwi customer support, no answer.

This tablet has 1 year warranty.
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