didou72 Publish time 5-12-2019 08:33:54

probleme aavec une chuwi hi9+

Bonjour
ma hi9+ a son écran qui s'allume mais je n'ai pas d'image; elle fonctionne car j'arrive a ouvrir, et a tatons j'ai meme reussi a prendre une photo!!
quelqu'un au sav m'a dit d'installer la derniere version de la tablette, mais j'ai un probleme avec le scatter et sp flash tool: il me dit que le" scatter file format is invalid' et pas moyen d'aller plus loin
avez vous une idée, car si cela ne resoud rien, il faut que je renvois la tablette
merci
didier

santi.sc Publish time 5-12-2019 22:14:55

Edited by santi.sc at 5-13-2019 07:16

Supprimez les caractères chinois du nom du dossier que vous essayez d'installer.

santi.sc Publish time 5-12-2019 22:19:18

Edited by santi.sc at 5-13-2019 07:20

Select firmware upgrade options, or Download Only in the Flash tool program.
DO NOT select NEVER Format All + Download, it can generate problems of loss of the IMEI.

didou72 Publish time 5-14-2019 10:30:41

i try both and not format but i have same answer:
error:status_scatter_file_invalid (0xC0030001)
scatter file format is invalid

santi.sc Publish time 5-14-2019 10:42:22

didou72 replied at 5-14-2019 19:30
i try both and not format but i have same answer:
error:status_scatter_file_invalid (0xC0030001)
sca ...

Add a screenshot to see if you have an error running the program.

didou72 Publish time 5-14-2019 11:10:15

Edited by didou72 at 5-14-2019 11:11

i launch sp flash tool in administrator mode

i choose mt6797_android_scatter.txt in img download in chuwi site

emily Publish time 5-14-2019 18:34:07

didou72 replied at 5-14-2019 11:10
i launch sp flash tool in administrator mode

i choose mt6797_android_scatter.txt in img download in ...

Hello

If there are no any solutions on forum, pzl email to service@chuwi.com

Our aftersale partners are willing to do any assistance for you

santi.sc Publish time 5-14-2019 22:06:57

didou72 replied at 5-14-2019 20:10
i launch sp flash tool in administrator mode

i choose mt6797_android_scatter.txt in img download in ...

I know the error to me in some occasion also arose me. But your photo is so cropped that you can not see it if you have the file path well selected. Unable to appreciate more details, I suggest you try

-Close the program and run it several times to see if the error disappears.

-Install another Sp Flash tool version. https://spflashtool.com/download/

-Send a complete photo where you appreciate the entire program started.
https://i.ibb.co/TW9PT5V/Captura-de-pantalla-7.png

-What file is the one that you are installing to install, the same is badly generated.

didou72 Publish time 5-16-2019 07:43:25

i try to contactchuwi service and they told me to flash tablet, i download link they gave me seem (img and spflash tool) but it doesn't work with these ffiles
i download latest spflashtool to try, and img in chuwi forum

photos

santi.sc Publish time 5-16-2019 10:26:40

Edited by santi.sc at 5-16-2019 19:33

didou72 replied at 5-16-2019 16:43
i try to contactchuwi service and they told me to flash tablet, i download link they gave me seem...
Remove the Chinese characters from the folder name.

https://imgur.com/jWxN3st.png


I already recommended in his day to Chuwi to rename the files with Chinese characters since they give problems with the Windows programs, but they did not pay much attention to me since they still use Chinese characters for the official files.
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