# Ask A Question **URL:** https://forum.chuwi.com/c/ask-a-question/66.md [Latest](https://forum.chuwi.com/latest.md) · [Categories](https://forum.chuwi.com/categories.md) --- ## [关于“Ask A Question”分类](https://forum.chuwi.com/t/ask-a-question/456)
**Author:** [@Management](https://forum.chuwi.com/u/Management)\ **Replies:** 3\ **Last updated:** [April 10, 2022, 7:48pm UTC](https://forum.chuwi.com/t/ask-a-question/456 "2022-04-10T19:48:47Z")
--- ## [Verification of authorized CHUWI reseller in Russia](https://forum.chuwi.com/t/verification-of-authorized-chuwi-reseller-in-russia/56577)
**Author:** [@zarl33t](https://forum.chuwi.com/u/zarl33t)\ **Replies:** 0\ **Last updated:** [October 21, 2026, 10:13pm UTC](https://forum.chuwi.com/t/verification-of-authorized-chuwi-reseller-in-russia/56577 "2026-10-21T22:13:09Z")
Hello, I am considering purchasing a CHUWI laptop from the Russian website https://chuwi.com.ru/. Before placing an order, I would like to verify whether this seller is officially authorized by CHUWI. Could anyone ple… --- ## [MiniBook X U300 fan spinning intermittently with much noise](https://forum.chuwi.com/t/minibook-x-u300-fan-spinning-intermittently-with-much-noise/56490)
**Author:** [@Ferdinand](https://forum.chuwi.com/u/Ferdinand)\ **Replies:** 1\ **Last updated:** [October 6, 2026, 6:44am UTC](https://forum.chuwi.com/t/minibook-x-u300-fan-spinning-intermittently-with-much-noise/56490 "2026-10-06T06:44:09Z")
A couple of days ago I received my MiniBook X U300 and directly I noticed the fan is spinning up intermittently every 10 seconds. I tried lowering performance setting in the BIOS, with no effect. Temperature monitoring s… --- ## [LarkBox X 2023 nvme compatibility](https://forum.chuwi.com/t/larkbox-x-2023-nvme-compatibility/43002)
**Author:** [@andvsilva](https://forum.chuwi.com/u/andvsilva)\ **Replies:** 3\ **Last updated:** [August 19, 2026, 2:22pm UTC](https://forum.chuwi.com/t/larkbox-x-2023-nvme-compatibility/43002 "2026-08-19T14:22:31Z")
Hello all, Do you someone know what kind of M.2 NVMe this mini PC supports? Mini LarkBox X 2023 comes with 512 SSD Sata NGFF NVMe, but I\`d like to install M.2 2280 NVMe with more read/write speed. Does it support Gen4… --- ## [Reinstallare windows su CHUVI HI 10 AIR](https://forum.chuwi.com/t/reinstallare-windows-su-chuvi-hi-10-air/55904)
**Author:** [@antonello](https://forum.chuwi.com/u/antonello)\ **Replies:** 1\ **Last updated:** [July 4, 2026, 10:50am UTC](https://forum.chuwi.com/t/reinstallare-windows-su-chuvi-hi-10-air/55904 "2026-07-04T10:50:26Z")
Buonasera sono nuovo del forum. Dato che mi hanno regalato un tablet CHUVI HI 10 AIR nr si serie Q64G19044481 e vorrei reinstallare win come posso fare ? grazie --- ## [How to delete account](https://forum.chuwi.com/t/how-to-delete-account/55802)
**Author:** [@XxKarmaGamesPL](https://forum.chuwi.com/u/XxKarmaGamesPL)\ **Replies:** 0\ **Last updated:** [June 11, 2026, 7:03am UTC](https://forum.chuwi.com/t/how-to-delete-account/55802 "2026-06-11T07:03:16Z")
Is there any way I can delete my account from this forum? --- ## [Chuwi Customer Service - An Experience to Forget](https://forum.chuwi.com/t/chuwi-customer-service-an-experience-to-forget/42305)
**Author:** [@Xanatos](https://forum.chuwi.com/u/Xanatos)\ **Replies:** 32\ **Last updated:** [May 10, 2026, 11:17am UTC](https://forum.chuwi.com/t/chuwi-customer-service-an-experience-to-forget/42305 "2026-05-10T11:17:16Z")
My experience with Chuwi’s customer service has been nothing short of a nightmare, a journey through a labyrinth of inefficiency, indifference, and sheer lack of professionalism. I sent in my RZBox PC for repair, at my … --- ## [Windows 10 product key](https://forum.chuwi.com/t/windows-10-product-key/18808)
**Author:** [@Massimo1](https://forum.chuwi.com/u/Massimo1)\ **Replies:** 7\ **Last updated:** [January 27, 2026, 9:32am UTC](https://forum.chuwi.com/t/windows-10-product-key/18808 "2026-01-27T09:32:51Z")
Good mor ing I have a new GeminiBook Pro with Windows 10 preloaded but no product key and need to activate windows. Can someone help? M --- ## [Database Working Un-normal now, Please contact local retails and distributor for Service](https://forum.chuwi.com/t/database-working-un-normal-now-please-contact-local-retails-and-distributor-for-service/54842)
**Author:** [@vs89](https://forum.chuwi.com/u/vs89)\ **Replies:** 2\ **Last updated:** [January 15, 2026, 5:05pm UTC](https://forum.chuwi.com/t/database-working-un-normal-now-please-contact-local-retails-and-distributor-for-service/54842 "2026-01-15T17:05:14Z")
Database Working Un-normal now, Please contact local retails and distributor for Service Are you going to fix it? --- ## [Hipad 11 android 14 update](https://forum.chuwi.com/t/hipad-11-android-14-update/54168)
**Author:** [@indeed](https://forum.chuwi.com/u/indeed)\ **Replies:** 1\ **Last updated:** [November 17, 2025, 8:34pm UTC](https://forum.chuwi.com/t/hipad-11-android-14-update/54168 "2025-11-17T20:34:54Z")
Model: Hipad11 android 14. Will there be an update to Android 15 for this model? --- ## [HELP WITH AUDIO DRIVERS GEMIBOOK PRO, INTEL CELERON J4125](https://forum.chuwi.com/t/help-with-audio-drivers-gemibook-pro-intel-celeron-j4125/37027)
**Author:** [@JoaquinRH](https://forum.chuwi.com/u/JoaquinRH)\ **Replies:** 1\ **Last updated:** [August 18, 2025, 12:40pm UTC](https://forum.chuwi.com/t/help-with-audio-drivers-gemibook-pro-intel-celeron-j4125/37027 "2025-08-18T12:40:55Z")
I have a chuwi Gemibook Pro, yesterday I formatted it and now it does not recognize the speakers or the microphone, I need someone to pass me the audio drivers PLEASE!! :pensive: necesito los drivers de audio ayudaaaaa… --- ## [Support website not working correctly - "Database Working Un-Normal Now"](https://forum.chuwi.com/t/support-website-not-working-correctly-database-working-un-normal-now/52825)
**Author:** [@Kirk](https://forum.chuwi.com/u/Kirk)\ **Replies:** 0\ **Last updated:** [August 5, 2025, 4:13am UTC](https://forum.chuwi.com/t/support-website-not-working-correctly-database-working-un-normal-now/52825 "2025-08-05T04:13:59Z")
Hello, I am trying to look up my Chuwi GemiBook Plus N150 on the support site, and am getting the error message: Database Working Un-normal now, Please contact local retails and distributor for Service My serial num… --- ## [Chuwi hipad air, OTG technology, or how its working at all?](https://forum.chuwi.com/t/chuwi-hipad-air-otg-technology-or-how-its-working-at-all/51741)
**Author:** [@Mulpin](https://forum.chuwi.com/u/Mulpin)\ **Replies:** 6\ **Last updated:** [June 10, 2025, 10:12am UTC](https://forum.chuwi.com/t/chuwi-hipad-air-otg-technology-or-how-its-working-at-all/51741 "2025-06-10T10:12:05Z")
Hello Chuwi and users, I am the first owner of my hipad air (CWI533 type) all otg checkers saying what i have otg but pluging my hub with mouse and keyboard its not working, question, How to use its technology correctly?… --- ## [CANT CONNECT MONITOR WITH MICROHDMI](https://forum.chuwi.com/t/cant-connect-monitor-with-microhdmi/34062)
**Author:** [@qarsela](https://forum.chuwi.com/u/qarsela)\ **Replies:** 2\ **Last updated:** [June 10, 2025, 10:08am UTC](https://forum.chuwi.com/t/cant-connect-monitor-with-microhdmi/34062 "2025-06-10T10:08:32Z")
HI, I AM TRYING TO CONNECT MY HEROBOOK PRO+ TO TV MONITOR WITH MICROHDMI AND I CANT. IS THIS SOME SETTING, WHICH I MUST TURN ON, TO CONNECT ? --- ## [CHUWI Minibook X (N150) - Windows Recovery Image Gone](https://forum.chuwi.com/t/chuwi-minibook-x-n150-windows-recovery-image-gone/51286)
**Author:** [@Jhnkvnlzs](https://forum.chuwi.com/u/Jhnkvnlzs)\ **Replies:** 1\ **Last updated:** [June 10, 2025, 7:50am UTC](https://forum.chuwi.com/t/chuwi-minibook-x-n150-windows-recovery-image-gone/51286 "2025-06-10T07:50:01Z")
Serial Number: ZMinBXHY4H250302318 Bought from: Shopee Philippines Received: April 30, 2025 Problem: During reset of the system encountered problem and corrupted recovery image. Now I can’t reset my laptop because the… --- ## [Need BIOS: corebook x cwi529 JCorBXIY1H240801886](https://forum.chuwi.com/t/need-bios-corebook-x-cwi529-jcorbxiy1h240801886/50942)
**Author:** [@Fahri](https://forum.chuwi.com/u/Fahri)\ **Replies:** 7\ **Last updated:** [June 10, 2025, 7:00am UTC](https://forum.chuwi.com/t/need-bios-corebook-x-cwi529-jcorbxiy1h240801886/50942 "2025-06-10T07:00:37Z")
Security boot dont work, and i want to reload bios. Maybe its working. --- ## [GemiBook XPro - Microphone does not work!](https://forum.chuwi.com/t/gemibook-xpro-microphone-does-not-work/51079)
**Author:** [@NikosK1983](https://forum.chuwi.com/u/NikosK1983)\ **Replies:** 13\ **Last updated:** [May 5, 2025, 2:59am UTC](https://forum.chuwi.com/t/gemibook-xpro-microphone-does-not-work/51079 "2025-05-05T02:59:24Z")
Hi. I recently purchased from eBay a GemiBook XPro with Windows 11. Since then I have encountered issues with the microphone, as it does not work. Due to my job, I need to use Zoom, Microsoft Teams, and Skype. I once us… --- ## [Laptop for Music production](https://forum.chuwi.com/t/laptop-for-music-production/23875)
**Author:** [@Amanjohar](https://forum.chuwi.com/u/Amanjohar)\ **Replies:** 2\ **Last updated:** [February 1, 2023, 5:52pm UTC](https://forum.chuwi.com/t/laptop-for-music-production/23875 "2023-02-01T17:52:53Z")
Your laptop’s are capable to dp advance music production very smoothly --- ## [Just a word about support: dissatisfied, disappointed](https://forum.chuwi.com/t/just-a-word-about-support-dissatisfied-disappointed/45438)
**Author:** [@tazzie](https://forum.chuwi.com/u/tazzie)\ **Replies:** 19\ **Last updated:** [January 12, 2025, 10:43am UTC](https://forum.chuwi.com/t/just-a-word-about-support-dissatisfied-disappointed/45438 "2025-01-12T10:43:22Z")
Hello everyone, this ist my (“Horror”)-Story with Support: I’ve been waiting since October 2023 (today is July 2024!) for my tablet to be repaired and for me to get it back. I had a problem with a Hi10 Xpro. The tablet… --- ## [Bisagra rota al cerrar Lapbook Pro](https://forum.chuwi.com/t/bisagra-rota-al-cerrar-lapbook-pro/17186)
**Author:** [@Guille\_Sp](https://forum.chuwi.com/u/Guille_Sp)\ **Replies:** 3\ **Last updated:** [January 9, 2025, 9:48pm UTC](https://forum.chuwi.com/t/bisagra-rota-al-cerrar-lapbook-pro/17186 "2025-01-09T21:48:39Z")
Tras 8 meses de uso, hoy al cerrar el ordenador se ha roto una de las bisagras del Lapbook Pro. He observado que es un problema común. Como debo proceder para su arreglo? La compra fue realizada por Amazon. Muchas grac… --- ## [Hi8 software windows and Drivers CW1509. Q32G2215120](https://forum.chuwi.com/t/hi8-software-windows-and-drivers-cw1509-q32g2215120/41879)
**Author:** [@Franken63](https://forum.chuwi.com/u/Franken63)\ **Replies:** 1\ **Last updated:** [December 31, 2024, 9:08am UTC](https://forum.chuwi.com/t/hi8-software-windows-and-drivers-cw1509-q32g2215120/41879 "2024-12-31T09:08:16Z")
Hello Who can help me I have the Hi8 CW1509 I need the Windows software and android and the drivers The Tablet was scratched and i cant start them Do you have any idea to repair this tablet Peter --- ## [Enabling bluetooth creates big wifi problems on chuwi hipad max android 12 tablet](https://forum.chuwi.com/t/enabling-bluetooth-creates-big-wifi-problems-on-chuwi-hipad-max-android-12-tablet/40294)
**Author:** [@unpolo](https://forum.chuwi.com/u/unpolo)\ **Replies:** 4\ **Last updated:** [December 21, 2024, 7:41am UTC](https://forum.chuwi.com/t/enabling-bluetooth-creates-big-wifi-problems-on-chuwi-hipad-max-android-12-tablet/40294 "2024-12-21T07:41:18Z")
I bought this tablet to play streaming, unfortunately I encounter this big problem with wifi when I activate bluetooth, I attach two videos chuwi tablet hippad max snap dragon 680 android … --- ## [IPTV Application Recommendation](https://forum.chuwi.com/t/iptv-application-recommendation/43916)
**Author:** [@lazarbeli2](https://forum.chuwi.com/u/lazarbeli2)\ **Replies:** 1\ **Last updated:** [December 17, 2024, 5:00pm UTC](https://forum.chuwi.com/t/iptv-application-recommendation/43916 "2024-12-17T17:00:16Z")
I’m using Chuwi HiPad Max. I am a subscriber to the IPTV provider IPTVBOXPRO (www.iptv.cam). It has its own Android application, but when I install it on HiPad Max and log in, the channel list does not appear. I use it s… --- ## [Is this email real/official Chuwi support ? support@chuwi.com](https://forum.chuwi.com/t/is-this-email-real-official-chuwi-support-support-chuwi-com/43472)
**Author:** [@Contrec](https://forum.chuwi.com/u/Contrec)\ **Replies:** 48\ **Last updated:** [December 13, 2024, 3:23am UTC](https://forum.chuwi.com/t/is-this-email-real-official-chuwi-support-support-chuwi-com/43472 "2024-12-13T03:23:20Z")
Hello, Sine 2 months I returned my Chuwi Core 4th to a Germany address (I’m french) because the Chuwi support asked me to do this. The PC arrived to the address but I don’t have any news now. They are no more respondin… --- ## [HeroBook Pro intel Gemini Lake Host Bride, The audio does not work, I need the audio driver please](https://forum.chuwi.com/t/herobook-pro-intel-gemini-lake-host-bride-the-audio-does-not-work-i-need-the-audio-driver-please/48430)
**Author:** [@CrisMendo](https://forum.chuwi.com/u/CrisMendo)\ **Replies:** 1\ **Last updated:** [November 26, 2024, 10:44am UTC](https://forum.chuwi.com/t/herobook-pro-intel-gemini-lake-host-bride-the-audio-does-not-work-i-need-the-audio-driver-please/48430 "2024-11-26T10:44:47Z")
Serial Number: HeroBX256G210108231 I have formatted my laptop, but the drivers and my audio driver have been deleted, and the audio does not work, Please help :c --- ## [Chuwi HipadX 6G RAM 128GB- bricked](https://forum.chuwi.com/t/chuwi-hipadx-6g-ram-128gb-bricked/36773)
**Author:** [@lowlo](https://forum.chuwi.com/u/lowlo)\ **Replies:** 9\ **Last updated:** [November 15, 2024, 5:11pm UTC](https://forum.chuwi.com/t/chuwi-hipadx-6g-ram-128gb-bricked/36773 "2024-11-15T17:11:29Z")
Hi, I have used SP Flash Tool and I have mistakenly Format All + Download. It completed successfully but now it won’t even show up the CHUWI logo when starting and the screen is just blank. The tablet is on because I ca… --- ## [Chuwi Herobox Windows 10 failure](https://forum.chuwi.com/t/chuwi-herobox-windows-10-failure/23373)
**Author:** [@nicktdigo](https://forum.chuwi.com/u/nicktdigo)\ **Replies:** 14\ **Last updated:** [October 18, 2024, 10:18am UTC](https://forum.chuwi.com/t/chuwi-herobox-windows-10-failure/23373 "2024-10-18T10:18:07Z")
Hi, I have an issue with my Chuwi Herobox. Operating system cannot load properly. Desktop is white and taskbar is blinking all time. I think that it is a virus. The problem is I cannot restore the operating system. On… --- ## [5 moths without my device and still nothing](https://forum.chuwi.com/t/5-moths-without-my-device-and-still-nothing/46760)
**Author:** [@RiccardoLC](https://forum.chuwi.com/u/RiccardoLC)\ **Replies:** 2\ **Last updated:** [October 4, 2024, 8:33am UTC](https://forum.chuwi.com/t/5-moths-without-my-device-and-still-nothing/46760 "2024-10-04T08:33:21Z")
laptop N100 broke after 2 month of light use. I sent the device back to Germany (more than 50€ for an insured package) and after that the support tell me nothing other than “your device is still under repair and will ne… --- ## [Gemibook Pro: Drivers and BIOS](https://forum.chuwi.com/t/gemibook-pro-drivers-and-bios/17735)
**Author:** [@Antonio597](https://forum.chuwi.com/u/Antonio597)\ **Replies:** 23\ **Last updated:** [September 19, 2024, 10:31pm UTC](https://forum.chuwi.com/t/gemibook-pro-drivers-and-bios/17735 "2024-09-19T22:31:02Z")
hello, good afternoon, could someone provide me the drivers and BIOS for the Chuwi GEMIBOOK PRO. I would thank you a lot --- ## [Where i can purchase battery cover for chuwi hipad pro 10.8?](https://forum.chuwi.com/t/where-i-can-purchase-battery-cover-for-chuwi-hipad-pro-10-8/42678)
**Author:** [@Linda1](https://forum.chuwi.com/u/Linda1)\ **Replies:** 5\ **Last updated:** [August 21, 2024, 9:09pm UTC](https://forum.chuwi.com/t/where-i-can-purchase-battery-cover-for-chuwi-hipad-pro-10-8/42678 "2024-08-21T21:09:54Z")
Any body know where i can make purchases battery cover for my chuwi hipad pro 10.8? [Next page](https://forum.chuwi.com/c/ask-a-question/66.md?page=1)