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rosario|Post time:2-22-2017 08:21:35 View:627|Reply:1

Salve a tutti,
dopo pochi mesi(nov 2016), il mio tablet dopo avere regolarmente aggiornato il suo windows,non e' piu' ripartito!
Luce arancio scomparsa e non da segni di vita,qualcuno potrebbe aiutarmi a capire cosa sia potuto accadere?
Ho sempre utilizzato il tablet con il caricatore originale.
Grazie dell'aiuto!

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rosario| Post time 2-22-2017 08:21:35 | Show all posts
MI hanno risposto cosi:

Thank you for very much for your order and also for kindly bringing the issue to our attention.
We wish to apologize for the difficulties you have been experiencing regarding the functionality of your device.Regarding the tablet please follow these steps:
1) Charge the device for at least 6 hours and see if the device powers on normally: please try to charge using the mains AC and also via USB.
2) If this does not work, please use a needle to carefully press the pinhole-shaped hole on the side of the tablet to perform a factory reset.
3) The supplier makes an energy-saving protection function for this tablet. After the power of tablet runs out and automatically powers off, the tablet automatically starts energy-saving protection function, so tablet has no response of charging and can't be powered on.
We need long press the Power button to wake up the battery.
Please connect the power, then long press the Power button above 30 ~ 50 seconds, and recharge 10 ~ 15 minutes, the tablet can be powered on.
Once you have tried the steps above, please feel free to reply to this message if it still does not work.
We will do our best to help you for this product issue...

-ma pure seguendo passo passo ,no resco a fare "risvegliar" la batteria..!
qualcuno puo' aiutarmi?
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