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H10 PLUS WIFI PROBLEM

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manolis|Post time:12-27-2017 06:02:07 View:1193|Reply:5

hi,just bought today a new H10 plus  
The device when is in windows 10 mode cannot connect to Wifi
on android works normally.
Awiat your feedback

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emily| Post time 9-21-2017 23:15:19 | Show all posts
hello, If you can’t connect  WIFI, you can try following ways :
1, first check whether network wireless devices operate normally;  whether connection distance is within the valid range,  whether the tablet is connected to the WIFI , whether the method  of using tablet is correct.

2. Whether the network is matched with wifi band (2.4GHz in the communications field called ISM (Industry Science Medicine) the world's public use of the wireless frequency band, is free of charge can be used without the application. So to WLAN brought about by the The disadvantage is interference, because the WLAN work in the 2.4GHz band, some other wireless devices (such as Bluetooth, wireless mouse, etc.) work in the band will interfere with the WLAN wireless signal, resulting in the actual use of WLAN performance deterioration. Group developed a standard in the 5GHz band, 5GHz band is not so much daily interference, the band is very clean, under the same conditions, business performance is better than 2.4GH) you can look at these
3, check whether put the metal plate on the top of the metal, because the metal shielding the signal.
4, whether install the software (for example: anti-virus software), if installed, then there may be software conflicts, uninstall  the software can resolve this problem.
5, if the above are not, you can try to solve by refresh machine. Note: refresh to use the correct method and the refresh machine to match the firmware.
6, refresh still can not solve, that is the hardware problem, please turn maintenance.
hope this can help you
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manolis| Post time 9-22-2017 00:22:02 | Show all posts
emily replied at 9-21-2017 23:15
hello, If you can’t connect  WIFI, you can try following ways :
1, first check whether network wire ...

thanks for the answer.Actually as i mentioned before wifi android mode is working perfectly,windows mode not. One more important information is on windows mode of H10 plus i connected normally in my home router but not in my office rouuter. I believe yhat main issue can be solved with your 2nd solution but i did not understood any from your advice
how may i work on 5Ghz?,how to make the change? is something that i must do on the tablet or on the router?
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manolis| Post time 9-22-2017 02:52:14 | Show all posts
i finally tried to change my router from 2 GHz to 5 ghz but does not support
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manonegra222| Post time 9-22-2017 03:09:39 | Show all posts
The Chuwi Hi10 Plus has no 5 Gb band
Chuwi Moderator
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Peppe| Post time 12-27-2017 06:02:07 | Show all posts
I have the same problem... Everything was working just fine... for about 2/3 hours.
Now it doesn't detected any wi-fi network...
You can read here in italian my problem http://forum.chuwi.com/thread-5405-1-1.html
I need of help please
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