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My Lapbook Air cover issue (cracked glass shield)

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treadmill|Post time:1-16-2018 01:33:10 View:404|Reply:6

Hi,

Yesterday I noticed that my Lapbook Air doesn't fully close it's cover. It doesn't come down from the left side (see pics attached).
Today after using my laptop I tried to close it's cover and heard a cracking sound. The glass shield cracked near the left hinge.
Something really wrong happened and I can't accept it. I got my Lapbook Air since November, so just for two months!. I'm using it very carefully, always at home.
It's a great laptop but something definitely failed and caused severe outcome.

Pictures attached show how far the cover closes down. That's a major failure!

regards
Pawel
glass_crack.jpg
closed_cover.jpg
cover_from_behind.jpg
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manonegra222| Post time 12-30-2017 10:57:35 | Show all posts


Please write to service@chuwi.com by sending the posted photos or a link to this thread. You must describe the symptoms that you observed before the screen breakage.
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Techdragonz| Post time 1-2-2018 15:09:14 | Show all posts
Sad that such a beauty of a device breaks! Send it back and get it fixed!
I'm not weird. I'm limited edition | I'm glad to be of your service | Subscribe to my Youtube channel @CLICK
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treadmill| Post time 1-3-2018 02:35:54 | Show all posts
Edited by treadmill at 1-3-2018 02:41

Thank's manonegra222, I already did it.  Now patiently waiting ;)

@Techdragonz

Yeah, looks sexy but she ain't loyal!

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treadmill| Post time 1-15-2018 01:07:47 | Show all posts
Hi, little update:

1. Absolutely no contact from Chuwi (it's 2 weeks now)
2. I wrote to gearbest and they got info from Chuwi, that my defect can't be repaired...
regards



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manonegra222| Post time 1-15-2018 10:59:41 | Show all posts
treadmill replied at 1-15-2018 10:07
Hi, little update:

1. Absolutely no contact from Chuwi (it's 2 weeks now)

With your permission, I will forward your message to people from Chuwi.
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treadmill| Post time 1-16-2018 01:33:10 | Show all posts
thank's very much.
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