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Rear camera problem/failure

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merlino|Post time:1-15-2018 03:35:57 View:171|Reply:2

In these days I'm facing a new problem: the rear camera stopped to work.
In Windows appear an error (see the image below), but I can still use the front camera. I already tried to reinstall the driver.
In Android appear the error message "Unfortunately, camera has stopped" and I can not use either the back or front camera.
Any idea?

As far I can see this is a really common hardware problem in Chuwi tablets. What should I do?


Use magic Report| Post time 1-12-2018 09:08:33 | Show all posts
Check this thread, I think it's a case similar to yours.

Why does the camera fail? Well I do not know, if the tablet does not suffer any shock or fall it is rare that the camera stops working in the two operating systems.

Reply Support Not support

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merlino| Post time 1-15-2018 03:35:57 | Show all posts
Thank you for you answer.

In reality the camera worked badly from the beginning, intermittently. I thought it was a problem of the application (on Windows I had not tried) or that it depended on a "dirty" restart in the switch between one operating system and another.

Now I saw in another thread that there is the possibility of requesting assistance in Europe, so I will also ask there.
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