# After Sales Issue, I've now paid now what? **URL:** \ **Category:** Att Chuwi.com..\ **Created:** [March 25, 2024, 1:23am UTC](https://forum.chuwi.com/t/after-sales-issue-ive-now-paid-now-what/43885 "2024-03-25T01:23:16Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![itsupport\_heliservic](https://avatars.discourse-cdn.com/v4/letter/i/e9c0ed/32.png) [@itsupport\_heliservic](https://forum.chuwi.com/u/itsupport_heliservic)\ **Post date:** [March 25, 2024, 1:23am UTC](https://forum.chuwi.com/t/after-sales-issue-ive-now-paid-now-what/43885/1 "2024-03-25T01:23:16Z")
I’ve just paid for 2 UBook X 2023, on 20th March 2024, and is still marked as unfulfilled, I’ve now submitted 2 tickets asking for tracking and reason for this remaining to be unfulfilled, this is still not being replied today. ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [March 25, 2024, 3:33am UTC](https://forum.chuwi.com/t/after-sales-issue-ive-now-paid-now-what/43885/2 "2024-03-25T03:33:14Z")
Tell me in which store did you buy, and the store order, i am solving that right now dont worry ---
**Author:** ![itsupport\_heliservic](https://avatars.discourse-cdn.com/v4/letter/i/e9c0ed/32.png) [@itsupport\_heliservic](https://forum.chuwi.com/u/itsupport_heliservic)\ **Post date:** [March 25, 2024, 5:54am UTC](https://forum.chuwi.com/t/after-sales-issue-ive-now-paid-now-what/43885/3 "2024-03-25T05:54:48Z")
Hi Maria Isabel, I purchased from your official Global online store Best regards, Joseph Fuego Heliservices (HK) Ltd., IT Specialist Office (852) 2488 1658 Mobile (852) 9661 6586 ![Screenshot 2024-03-25 122648.png](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/4/4dd1ddb7b2f792ec553267b9d5d7688cea22c378.png) ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [March 25, 2024, 5:58am UTC](https://forum.chuwi.com/t/after-sales-issue-ive-now-paid-now-what/43885/4 "2024-03-25T05:58:36Z")
thanks so much, i already told my colleague. Im sorry for the delay, we had some issues in warehouse , but is now solved . ---
**Author:** ![itsupport\_heliservic](https://avatars.discourse-cdn.com/v4/letter/i/e9c0ed/32.png) [@itsupport\_heliservic](https://forum.chuwi.com/u/itsupport_heliservic)\ **Post date:** [March 26, 2024, 1:25am UTC](https://forum.chuwi.com/t/after-sales-issue-ive-now-paid-now-what/43885/5 "2024-03-26T01:25:33Z")
Many thanks for your assistance, but what does your reply mean for me? I guess it’s better than being ignored ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [March 26, 2024, 2:13am UTC](https://forum.chuwi.com/t/after-sales-issue-ive-now-paid-now-what/43885/6 "2024-03-26T02:13:55Z")
You will receive an email from the store, there were some problems with the stock, but it will be shipped this week. I am sorry for the delay. ---
**Author:** ![itsupport\_heliservic](https://avatars.discourse-cdn.com/v4/letter/i/e9c0ed/32.png) [@itsupport\_heliservic](https://forum.chuwi.com/u/itsupport_heliservic)\ **Post date:** [March 26, 2024, 2:34am UTC](https://forum.chuwi.com/t/after-sales-issue-ive-now-paid-now-what/43885/7 "2024-03-26T02:34:05Z")
Many thanks and your assistance is very much appreciated, for now I will wait for the email from your global store ---
**Author:** ![itsupport\_heliservic](https://avatars.discourse-cdn.com/v4/letter/i/e9c0ed/32.png) [@itsupport\_heliservic](https://forum.chuwi.com/u/itsupport_heliservic)\ **Post date:** [April 8, 2024, 1:14am UTC](https://forum.chuwi.com/t/after-sales-issue-ive-now-paid-now-what/43885/8 "2024-04-08T01:14:46Z")
Hi there, just an update, I received a shipment from order email and received my order within 3 days, which is quite good which resolves my initial issue, so I have opened the box and have tested the units and they perform as per the published specs, I am looking for a tough case for it as they will be used/manhandled mainly by mechanics and engineers, but I couldn’t find anything suitable on Chuwi’s official online site, can anyone suggest any for Chuwi UBook X 2023 ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [April 8, 2024, 4:11am UTC](https://forum.chuwi.com/t/after-sales-issue-ive-now-paid-now-what/43885/9 "2024-04-08T04:11:41Z")
I am glad to hear everything went well. We have no shell case for the Ubook as is quite hard to make one because it has a keyboard and so.But there is one user that developed a case, you can check it here > [@Hard Case for CHUWI U BOOK X](https://forum.chuwi.com/t/hard-case-for-chuwi-u-book-x/44014/11): > > That seems like a decent case! I’m following this trend actively because I really want one. I’m looking for flaws to recommend you changes but it does actually seem pretty robust + covers all sides and corners, this seems like a solid case, excellent work Arty911, amazing skills. As for the keyboard, I just saw that it comes with an detachable keyboard, which is nice, but it seems that CHUWI team designed the product to be placed just under the tablet which is an unintended flaw, since this pr…