# Battery not connected?

**URL:** <https://forum.chuwi.com/t/battery-not-connected/10871>\
**Category:** UBook Pro\
**Created:** [May 27, 2020, 4:04pm UTC](https://forum.chuwi.com/t/battery-not-connected/10871 "2020-05-27T16:04:22Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![yankeedoodles](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/yankeedoodles/32/2776_2.png) [@yankeedoodles](https://forum.chuwi.com/u/yankeedoodles)\
**Post date:** [May 27, 2020, 4:04pm UTC](https://forum.chuwi.com/t/battery-not-connected/10871/1 "2020-05-27T16:04:22Z")

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Hello, I have a problem where the ubook pro 12 has no battery detected. Can anyone please help me what to do here?

 ![IMG20200527234400](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/e/e83577df63b20219108308899184e43d2a69b2cf.jpeg)

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**Author:** ![Silurian](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/silurian/32/1257_2.png) [@Silurian](https://forum.chuwi.com/u/Silurian)\
**Post date:** [May 28, 2020, 2:58am UTC](https://forum.chuwi.com/t/battery-not-connected/10871/2 "2020-05-28T02:58:38Z")

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Most likely a battery hardware issue. Please contact Chuwi at [service@chuwi.com](mailto:service@chuwi.com).

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**Author:** ![yankeedoodles](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/yankeedoodles/32/2776_2.png) [@yankeedoodles](https://forum.chuwi.com/u/yankeedoodles)\
**Post date:** [May 28, 2020, 4:44am UTC](https://forum.chuwi.com/t/battery-not-connected/10871/3 "2020-05-28T04:44:02Z")

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I have tried to contact them - do they ever reply?

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**Author:** ![Management](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@Management](https://forum.chuwi.com/u/Management)\
**Post date:** [May 28, 2020, 6:56am UTC](https://forum.chuwi.com/t/battery-not-connected/10871/4 "2020-05-28T06:56:16Z")

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You can receive the reply within 24h

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**Author:** ![yankeedoodles](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/yankeedoodles/32/2776_2.png) [@yankeedoodles](https://forum.chuwi.com/u/yankeedoodles)\
**Post date:** [May 29, 2020, 1:22am UTC](https://forum.chuwi.com/t/battery-not-connected/10871/5 "2020-05-29T01:22:15Z")

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It is surely more than a day now and nobody has reached out to me yet.

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**Author:** ![Management](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@Management](https://forum.chuwi.com/u/Management)\
**Post date:** [May 29, 2020, 3:44am UTC](https://forum.chuwi.com/t/battery-not-connected/10871/6 "2020-05-29T03:44:27Z")

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Please tell me your email

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**Author:** ![yankeedoodles](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/yankeedoodles/32/2776_2.png) [@yankeedoodles](https://forum.chuwi.com/u/yankeedoodles)\
**Post date:** [May 29, 2020, 4:24am UTC](https://forum.chuwi.com/t/battery-not-connected/10871/7 "2020-05-29T04:24:34Z")

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yankee something at [hotmail.com](http://hotmail.com)

I am not typing here so as not to get others to spam myself 🙂

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**Author:** ![DonKing](https://avatars.discourse-cdn.com/v4/letter/d/e56c9b/32.png) [@DonKing](https://forum.chuwi.com/u/DonKing)\
**Post date:** [August 15, 2020, 6:36pm UTC](https://forum.chuwi.com/t/battery-not-connected/10871/8 "2020-08-15T18:36:12Z")

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before you send it back to chuwi, open up the chuwi ubook and check if the cable is plugged in. there are only 2 screws behind the kickstand.