# Cannot reset a Code in a NEW CHuwi Hi9 Plus
**URL:** https://forum.chuwi.com/t/cannot-reset-a-code-in-a-new-chuwi-hi9-plus/35469
**Category:** Hi9 Plus
**Created:** [October 6, 2022, 2:12pm UTC](https://forum.chuwi.com/t/cannot-reset-a-code-in-a-new-chuwi-hi9-plus/35469 "2022-10-06T14:12:26Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@ChuwiMike](https://forum.chuwi.com/u/ChuwiMike)
#### Post date: [October 6, 2022, 2:12pm UTC](https://forum.chuwi.com/t/cannot-reset-a-code-in-a-new-chuwi-hi9-plus/35469/1 "2022-10-06T14:12:26Z")
I bought a new Chuwi Hi9Plus with an code which someone has set? There is no phone card inside. But the tablet is blocked and I only have 4 times the possibility to set the right code. But Nobody know that!!!
What can I do? The Tablet is never used before!!!
I need a factory reset. But cannot do without that code???
Need quick Help
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### Author:  [@coyotefert](https://forum.chuwi.com/u/coyotefert)
#### Post date: [October 7, 2022, 8:05am UTC](https://forum.chuwi.com/t/cannot-reset-a-code-in-a-new-chuwi-hi9-plus/35469/2 "2022-10-07T08:05:57Z")
Hello
I would recommend to revert to [service@chuwi.com](mailto:service@chuwi.com) for support since as you said , device is new.
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### Author:  [@ChuwiMike](https://forum.chuwi.com/u/ChuwiMike)
#### Post date: [October 9, 2022, 9:16pm UTC](https://forum.chuwi.com/t/cannot-reset-a-code-in-a-new-chuwi-hi9-plus/35469/3 "2022-10-09T21:16:53Z")
> [@ChuwiMike](#):
>
> I bought a new Chuwi Hi9Plus with an code which someone has set? There is no phone card inside. But the tablet is blocked and I only have 4 times the possibility to set the right code. But Nobody know that!!!
> What can I do? The Tablet is never used before!!!
>
> I need a factory reset. But cannot do without that code???
>
> Need quick Help
I wrote to Chuwi Service
I got no answer until today?
Is there anybody who can send a firmware or software also to make a factory reset from all???
---
### Author:  [@ChuwiMike](https://forum.chuwi.com/u/ChuwiMike)
#### Post date: [October 21, 2022, 8:44am UTC](https://forum.chuwi.com/t/cannot-reset-a-code-in-a-new-chuwi-hi9-plus/35469/4 "2022-10-21T08:44:47Z")
Chuwi send me the wrong firmware!! [0326-驰为X20P\_6797\_8.0\_4+64\_美洲版\_双mipi\_2K\_8024+8024\_20180820软件需求+CH1005不带光感](https://www.mediafire.com/file/ykdr06le8ihh1st/0326-%25E9%25A9%25B0%25E4%25B8%25BAX20P_6797_8.0_4%252B64_%25E7%25BE%258E%25E6%25B4%25B2%25E7%2589%2588_%25E5%258F%258Cmipi_2K_8024%252B8024_20180820%25E8%25BD%25AF%25E4%25BB%25B6%25E9%259C%2580%25E6%25B1%2582%252BCH1005%25E4%25B8%258D%25E5%25B8%25A6%25E5%2585%2589%25E6%2584%259F.rar/file)
> **[Flash instruction for Chuwi Hi9 Plus](https://www.mediafire.com/file/27d7bx75041s727/Flash_instruction_for_Chuwi_Hi9_Plus_.docx/file)**
>
> MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.
NOW I HAVE A SPLIT SCREEN!!! AFTER NO ANSWER FROM THEM! I AWAIT ANS ANSWER AND THE CORRECT FIRMWARE TO FLASH INCLUDE A FLASH APP FOR MY Hi9 PLUS!!!
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### Author:  [@ChuwiMike](https://forum.chuwi.com/u/ChuwiMike)
#### Post date: [October 21, 2022, 8:45am UTC](https://forum.chuwi.com/t/cannot-reset-a-code-in-a-new-chuwi-hi9-plus/35469/5 "2022-10-21T08:45:53Z")
AND THEY SEND ME THAT FOR WIN7 !!! I HAVE WIN10!
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### Author:  [@ChuwiMike](https://forum.chuwi.com/u/ChuwiMike)
#### Post date: [December 23, 2022, 12:09am UTC](https://forum.chuwi.com/t/cannot-reset-a-code-in-a-new-chuwi-hi9-plus/35469/6 "2022-12-23T00:09:50Z")
Result of the firmware from CHuwi??? Please send correct Firmware or a backup which I can play to the Tablet Hi9 Plus
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### Author:  [@ChuwiMike](https://forum.chuwi.com/u/ChuwiMike)
#### Post date: [January 19, 2023, 8:53am UTC](https://forum.chuwi.com/t/cannot-reset-a-code-in-a-new-chuwi-hi9-plus/35469/7 "2023-01-19T08:53:45Z")
My Tablet Hi9 Plus has the RED BUTTON!!! You send to me a wrong firmware!!! Please send the correct firmware for that tablet!!!
And look this: It looks like you flashed the firmware for another device. Please note that there are two firmwares - for a tablet with a black or red power button.
A similar problem also occurs when a display cable from a different version of the board is installed.