# Can't re-intall Windows10 to my J4125 HeroBox **URL:** \ **Category:** HeroBox\ **Created:** [April 17, 2022, 9:26am UTC](https://forum.chuwi.com/t/cant-re-intall-windows10-to-my-j4125-herobox/32239 "2022-04-17T09:26:03Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![redthefg](https://avatars.discourse-cdn.com/v4/letter/r/e19adc/32.png) [@redthefg](https://forum.chuwi.com/u/redthefg)\ **Post date:** [April 17, 2022, 9:26am UTC](https://forum.chuwi.com/t/cant-re-intall-windows10-to-my-j4125-herobox/32239/1 "2022-04-17T09:26:03Z")
Hi supporters! I used the recovery disk image from this link to reinstall Windows 10 with no success. > [@Missing Drivers in Windows 10 Pro](https://forum.chuwi.com/t/missing-drivers-in-windows-10-pro/27484/2): > > [[HeroBox Pro Intel Jasper Lake N4500 - Google Drive](https://drive.google.com/drive/folders/1bMaa9R6RV0MBX2GchHFWCuSbHm3h5n2k?usp=sharing)]([https://Unofficial](https://Unofficial) and Official Drivers) This worked. I used the “official drivers” with success. /Steve I think it because this Win10 media is for N4500. I purchased this Hero Box with J4125 a week ago. Can I get the Win10 recovery media for this version? My serial No is “ZHeroBCZ1H211208696”. Thanks! ---
**Author:** ![ChuwiService](https://avatars.discourse-cdn.com/v4/letter/c/c68b51/32.png) [@ChuwiService](https://forum.chuwi.com/u/ChuwiService)\ **Post date:** [April 18, 2022, 9:06am UTC](https://forum.chuwi.com/t/cant-re-intall-windows10-to-my-j4125-herobox/32239/2 "2022-04-18T09:06:58Z")
> **[GB3B ZW\_64home21H1\_英俄西韩日法德意中繁\_up1083\_es8336\_i225\_251\_823k\_20211028](https://www.mediafire.com/file/r6jlr99tcaljrv0/GB3B_ZW_64home21H1_%25E8%258B%25B1%25E4%25BF%2584%25E8%25A5%25BF%25E9%259F%25A9%25E6%2597%25A5%25E6%25B3%2595%25E5%25BE%25B7%25E6%2584%258F%25E4%25B8%25AD%25E7%25B9%2581_up1083_es8336_i225_251_823k_20211028.zip/file)** > > MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere. > **[windows installation system tutorial(new）](https://www.mediafire.com/file/4yru8vux4jrz211/windows_installation_system_tutorial%2528new%25EF%25BC%2589.docx/file)** > > MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere. Hello, there are systems and tutorials in it, you download and try to install, thank you ---
**Author:** ![redthefg](https://avatars.discourse-cdn.com/v4/letter/r/e19adc/32.png) [@redthefg](https://forum.chuwi.com/u/redthefg)\ **Post date:** [April 18, 2022, 3:23pm UTC](https://forum.chuwi.com/t/cant-re-intall-windows10-to-my-j4125-herobox/32239/3 "2022-04-18T15:23:44Z")
Thanks a lot! I got it and I will try it. ---
**Author:** ![redthefg](https://avatars.discourse-cdn.com/v4/letter/r/e19adc/32.png) [@redthefg](https://forum.chuwi.com/u/redthefg)\ **Post date:** [April 18, 2022, 7:22pm UTC](https://forum.chuwi.com/t/cant-re-intall-windows10-to-my-j4125-herobox/32239/4 "2022-04-18T19:22:01Z")
I have completed recovering Windows 10 the above method. I didn’t have “Cleanup” icon after my first time login, but I don’t mind because I can use my HEROBOX without any problem. Thanks a lot! ---
**Author:** ![tatoone](https://avatars.discourse-cdn.com/v4/letter/t/f475e1/32.png) [@tatoone](https://forum.chuwi.com/u/tatoone)\ **Post date:** [October 14, 2022, 5:43am UTC](https://forum.chuwi.com/t/cant-re-intall-windows10-to-my-j4125-herobox/32239/5 "2022-10-14T05:43:07Z")
Hi, I’m writing from Italy. I have buyed my Herobox with Windows 11, but after a update Windows go in bootloop. It’s possible to have the image of windows 11 for recovery the ssystem? Thanks and sorry for my english. ---
**Author:** ![GM4COX](https://avatars.discourse-cdn.com/v4/letter/g/f475e1/32.png) [@GM4COX](https://forum.chuwi.com/u/GM4COX)\ **Post date:** [November 19, 2022, 6:07pm UTC](https://forum.chuwi.com/t/cant-re-intall-windows10-to-my-j4125-herobox/32239/6 "2022-11-19T18:07:02Z")
Hello Tatoone, I am suffering the same problem having supposedly upgrade to Windows 11 (🤔\>( I download the above software as detailed in the ChuwiService Post of the 18th April. Using F7 to reach: APTIO Setup Utility - Copywright 2020 American Megatrends.Inc And: ![Boot Screen](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/8/8bd5e8d6ed81f2f2b9a28d08373ccf97d6c53ea3.jpeg) And ‘booting’ off the USB Stick with the above software (18th April), the Windows logo comes up, along with ‘loading’ circle. Left computer for over an hour to attempt to recover, but nothing happens. The circle just continues to rotate? Repeated the above but just end up in the same ‘circle’. Ideas - anybody. Outwith that, the computer ran flawlessly under Windows 10. Jack(;\>J ---
**Author:** ![GM4COX](https://avatars.discourse-cdn.com/v4/letter/g/f475e1/32.png) [@GM4COX](https://forum.chuwi.com/u/GM4COX)\ **Post date:** [November 19, 2022, 6:20pm UTC](https://forum.chuwi.com/t/cant-re-intall-windows10-to-my-j4125-herobox/32239/7 "2022-11-19T18:20:05Z")
Good evening ChuwiService, Just in case you didn’t pick-up on this Post: > [@Can't re-intall Windows10 to my J4125 HeroBox](https://forum.chuwi.com/t/cant-re-intall-windows10-to-my-j4125-herobox/32239/6): > > Hello Tatoone, I am suffering the same problem having supposedly upgrade to Windows 11 (thinking\>( I download the above software as detailed in the ChuwiService Post of the 18th April. Using F7 to reach: APTIO Setup Utility - Copywright 2020 American Megatrends.Inc And: And ‘booting’ off the USB Stick with the above software (18th April), the Windows logo comes up, along with ‘loading’ circle. Left computer for over an hour to attempt to recover, but nothing happens. The … Thanks Jack(;\>J ---
**Author:** ![MaCo1](https://avatars.discourse-cdn.com/v4/letter/m/73ab20/32.png) [@MaCo1](https://forum.chuwi.com/u/MaCo1)\ **Post date:** [October 18, 2024, 10:24am UTC](https://forum.chuwi.com/t/cant-re-intall-windows10-to-my-j4125-herobox/32239/8 "2024-10-18T10:24:22Z")
New information for year 2024 as you cannot download anymore Windows 10 Home ISO from Microsoft’s website and I’m not sure about Chuwi’s Mediafire links. Also, from Microsoft’s website you can download ONLY the Enterprise version while the Enterprise version of Windows 10 cannot be automatically activated using the key saved in BIOS by Chuwi. Alternatively, you can download Windows 10 Consumer (aka Home) edition from this repository [https://massgrave.dev/windows\_10\_links](https://massgrave.dev/windows_10_links) and then you burn the ISO image to a USB stick, boot from the USB stick and the installation and activation should work smoothly.