# Chuwi HeroBook stopped booting up **URL:** \ **Category:** HeroBook\ **Created:** [December 11, 2019, 3:12pm UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957 "2019-12-11T15:12:03Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![apxtheosis](https://avatars.discourse-cdn.com/v4/letter/a/ecb155/32.png) [@apxtheosis](https://forum.chuwi.com/u/apxtheosis)\ **Post date:** [December 11, 2019, 3:12pm UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/1 "2019-12-11T15:12:04Z")
As the title indicates, our HeroBook won’t boot up anymore. However, the power indication light turns on but the screen remains off. What should we do? The laptop was fine until it wouldn’t power on. We’ve tried leaving it for a few hours — both plugged and unplugged — but only the power light was on. ---
**Author:** ![Management](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@Management](https://forum.chuwi.com/u/Management)\ **Post date:** [December 12, 2019, 1:33am UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/2 "2019-12-12T01:33:41Z")
Maybe you should discribe you problem to [service@chuwi.com](mailto:service@chuwi.com). ---
**Author:** ![yoyo](https://avatars.discourse-cdn.com/v4/letter/y/41988e/32.png) [@yoyo](https://forum.chuwi.com/u/yoyo)\ **Post date:** [December 30, 2019, 4:57pm UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/3 "2019-12-30T16:57:57Z")
hallo today I suffered the same problem, I left the laptop open 10 minutes and when I came back it was completely off. I pressed the start button but nothing was completely dead, I mention that when I left it on it was the power plug connected ---
**Author:** ![Percymama](https://avatars.discourse-cdn.com/v4/letter/p/dc4da7/32.png) [@Percymama](https://forum.chuwi.com/u/Percymama)\ **Post date:** [March 3, 2020, 3:38pm UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/4 "2020-03-03T15:38:30Z")
Exactly the same issue, first boot was fine, now it won’t boot, h=just the Blue LED light, and nothing else, this must be a VERY common problem, and nobody knows the solution ☹ ---
**Author:** ![Management](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@Management](https://forum.chuwi.com/u/Management)\ **Post date:** [March 4, 2020, 1:38am UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/5 "2020-03-04T01:38:18Z")
Long press the power button for 15 seconds to force the machine to shut down and turn it on again.If the screen is still black, please contact [aftersale@chuwi.com](mailto:aftersale@chuwi.com). ---
**Author:** ![Percymama](https://avatars.discourse-cdn.com/v4/letter/p/dc4da7/32.png) [@Percymama](https://forum.chuwi.com/u/Percymama)\ **Post date:** [March 4, 2020, 8:52am UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/6 "2020-03-04T08:52:28Z")
I have done the long press method lots of times, it just shuts down, then if I press the button again the Blue light comes on but nothing else happens I have contacted Chuwi but nobody ever responds! ---
**Author:** ![Management](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@Management](https://forum.chuwi.com/u/Management)\ **Post date:** [March 5, 2020, 9:40am UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/7 "2020-03-05T09:40:05Z")
Ok, the response may be a little slower during this time.I’m sorry for the inconvenience ---
**Author:** ![apxtheosis](https://avatars.discourse-cdn.com/v4/letter/a/ecb155/32.png) [@apxtheosis](https://forum.chuwi.com/u/apxtheosis)\ **Post date:** [March 5, 2020, 10:12am UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/8 "2020-03-05T10:12:13Z")
Actually, they never reply. When I raised my issue last December, I got the same response from you. I heeded your advice and immediately sent an email, but no one ever got back to me. ---
**Author:** ![Management](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@Management](https://forum.chuwi.com/u/Management)\ **Post date:** [March 6, 2020, 8:37am UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/9 "2020-03-06T08:37:58Z")
Please tell me your email address. ---
**Author:** ![cmtmc](https://avatars.discourse-cdn.com/v4/letter/c/439d5e/32.png) [@cmtmc](https://forum.chuwi.com/u/cmtmc)\ **Post date:** [April 24, 2020, 2:03pm UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/10 "2020-04-24T14:03:13Z")
I have the same problem. We got a band new machine on Tuesday, today we have a blank screen. The little blue power light is on but there is nothing else happening. I’ve tried unplugging, holding down the power button, etc, but still nothing. It’s very frustrating as it is a new machine. ---
**Author:** ![Management](https://avatars.discourse-cdn.com/v4/letter/m/ec9cab/32.png) [@Management](https://forum.chuwi.com/u/Management)\ **Post date:** [April 27, 2020, 5:45am UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/11 "2020-04-27T05:45:15Z")
Please consult with the customer service of Chuwi shop on the purchasing website. ---
**Author:** ![Davidolea](https://avatars.discourse-cdn.com/v4/letter/d/b782af/32.png) [@Davidolea](https://forum.chuwi.com/u/Davidolea)\ **Post date:** [July 7, 2020, 12:24pm UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/12 "2020-07-07T12:24:57Z")
I had the same problem, someone knows how to fix it?, finally support answer something? ---
**Author:** ![Jbie](https://avatars.discourse-cdn.com/v4/letter/j/71c47a/32.png) [@Jbie](https://forum.chuwi.com/u/Jbie)\ **Post date:** [September 14, 2020, 3:48pm UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/13 "2020-09-14T15:48:12Z")
I have the very same issue. I contacted their official store and was advised to send the laptop to China for repair. The bad side is, I have to shoulder the shipping fee to have it repaired. LIKE WHAT THE H\*LL? Why do I habe to spend an additional $$$ for something that malfunctioned within a month? ---
**Author:** ![fizi](https://avatars.discourse-cdn.com/v4/letter/f/49beb7/32.png) [@fizi](https://forum.chuwi.com/u/fizi)\ **Post date:** [September 15, 2020, 1:14pm UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/14 "2020-09-15T13:14:13Z")
Chuwi doesnt help at all ---
**Author:** ![EBERT](https://avatars.discourse-cdn.com/v4/letter/e/41988e/32.png) [@EBERT](https://forum.chuwi.com/u/EBERT)\ **Post date:** [November 21, 2020, 2:19pm UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/15 "2020-11-21T14:19:11Z")
I Also have same problem. As the title indicates, our HeroBook won’t boot up anymore. However, the power indication light turns on but the screen remains off. What should we do? The laptop was fine until it wouldn’t power on. We’ve tried leaving it for a few hours — both plugged and unplugged — but only the power light was on. ---
**Author:** ![Raghu](https://avatars.discourse-cdn.com/v4/letter/r/b2d939/32.png) [@Raghu](https://forum.chuwi.com/u/Raghu)\ **Post date:** [December 22, 2020, 7:12pm UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/16 "2020-12-22T19:12:54Z")
My herobook doesnt boot up. I have raised this issue earlier but no reply. ---
**Author:** ![windee](https://avatars.discourse-cdn.com/v4/letter/w/49beb7/32.png) [@windee](https://forum.chuwi.com/u/windee)\ **Post date:** [January 25, 2021, 4:43am UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/17 "2021-01-25T04:43:18Z")
i just experienced similar case with my herobook pro. i opened the cover tried removing and inserting back all connections. after repeated attempts, it finally boot up and i finally retrieved my important files and is able to beat the deadline of my submissions. i sent a message to chuwi saying this is similar to my dell and became normal again after i replaced the button cell battery. since herobook pro doesnt have a button cell battery, i think it is about loose connections in its battery lines i guess. ---
**Author:** ![Emakcom](https://avatars.discourse-cdn.com/v4/letter/e/b9bd4f/32.png) [@Emakcom](https://forum.chuwi.com/u/Emakcom)\ **Post date:** [February 24, 2021, 7:27pm UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/18 "2021-02-24T19:27:42Z")
У меня произошла такая же проблема. Загорается синий индикатор, но экран не горит и Chiwi HeroBook не включается. Как обратиться в сервисный центр РФ? Слышал эта проблема материнок и вы их меняете… ---
**Author:** ![Biosham](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/biosham/32/351_2.png) [@Biosham](https://forum.chuwi.com/u/Biosham)\ **Post date:** [February 25, 2021, 3:43pm UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/19 "2021-02-25T15:43:17Z")
Обратитесь в магазин, где была совершена покупка либо напишите в [service@chuwi.com](mailto:service@chuwi.com) ---
**Author:** ![rabba99](https://avatars.discourse-cdn.com/v4/letter/r/eada6e/32.png) [@rabba99](https://forum.chuwi.com/u/rabba99)\ **Post date:** [March 5, 2021, 8:56pm UTC](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957/20 "2021-03-05T20:56:36Z")
For anyone that had black screen during boot up of HeroBook pro 14’1, I have solved the problem disassembling the rear and removing the metal dissipator of mother board: i have found the rubber dissipator of graphic processor not properly located over the chip, this thing creates disturbs on the LCD during boot up and, when turned on, the image’s block on deskstop. fixed the part, right now the laptop works perfectly and i’m writing this comment from it! [Next page](https://forum.chuwi.com/t/chuwi-herobook-stopped-booting-up/3957.md?page=2)