# CHUWI HiPad X is giving me problems

**URL:** <https://forum.chuwi.com/t/chuwi-hipad-x-is-giving-me-problems/56148>\
**Category:** HiPad X\
**Created:** [August 12, 2026, 8:18am UTC](https://forum.chuwi.com/t/chuwi-hipad-x-is-giving-me-problems/56148 "2026-08-12T08:18:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Rinoko](https://avatars.discourse-cdn.com/v4/letter/r/dfb087/32.png) [@Rinoko](https://forum.chuwi.com/u/Rinoko)\
**Post date:** [August 12, 2026, 8:18am UTC](https://forum.chuwi.com/t/chuwi-hipad-x-is-giving-me-problems/56148/1 "2026-08-12T08:18:49Z")

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Model: CHUWI HiPad X  
Serial: YHipaAEP40231024078  
Android: 11  
Project Version: sharkl5pro\_pub  
HW Version: sharkl5pro\_modem  
I am in South Africa. The recovery menu is locked and Volume Up enters Spreadtrum Factory Test Mode. Please provide the correct stock .PAC firmware and flashing tools for this exact serial/hardware revision.

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**Author:** ![bruzan2025](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)\
**Post date:** [August 12, 2026, 9:25am UTC](https://forum.chuwi.com/t/chuwi-hipad-x-is-giving-me-problems/56148/2 "2026-08-12T09:25:46Z")

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> [@Rinoko](#):
>
> I am in South Africa. The recovery menu is locked and Volume Up enters Spreadtrum Factory Test Mode. Please provide the correct stock .PAC firmware and flashing tools for this exact serial/hardware revision.

You need to contact Chuwi customer service.