# Chuwi support not responding

**URL:** <https://forum.chuwi.com/t/chuwi-support-not-responding/53779>\
**Category:** Hi10Max\
**Created:** [October 19, 2025, 4:02pm UTC](https://forum.chuwi.com/t/chuwi-support-not-responding/53779 "2025-10-19T16:02:07Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Juanjt](https://avatars.discourse-cdn.com/v4/letter/j/ec9cab/32.png) [@Juanjt](https://forum.chuwi.com/u/Juanjt)\
**Post date:** [October 19, 2025, 4:02pm UTC](https://forum.chuwi.com/t/chuwi-support-not-responding/53779/1 "2025-10-19T16:02:07Z")

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```auto
I contacted support 10 days ago. Initially, they responded within 24 hours, but after the last message... complete silence. Disappointing.

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**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\
**Post date:** [October 19, 2025, 4:03pm UTC](https://forum.chuwi.com/t/chuwi-support-not-responding/53779/2 "2025-10-19T16:03:11Z")

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What’s wrong in your device?

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**Author:** ![Juanjt](https://avatars.discourse-cdn.com/v4/letter/j/ec9cab/32.png) [@Juanjt](https://forum.chuwi.com/u/Juanjt)\
**Post date:** [October 19, 2025, 6:54pm UTC](https://forum.chuwi.com/t/chuwi-support-not-responding/53779/3 "2025-10-19T18:54:14Z")

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Broken screen

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**Author:** ![George1](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/george1/32/10578_2.png) [@George1](https://forum.chuwi.com/u/George1)\
**Post date:** [October 20, 2025, 2:50am UTC](https://forum.chuwi.com/t/chuwi-support-not-responding/53779/4 "2025-10-20T02:50:23Z")

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remove the screen and find one on Aliexpress. I made a big mistake, I sended my laptop to Chuwi. I am waiting now 4.5 months and get no answer on my Emails. the aftersales of Chuwi are criminals.

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**Author:** ![Juanjt](https://avatars.discourse-cdn.com/v4/letter/j/ec9cab/32.png) [@Juanjt](https://forum.chuwi.com/u/Juanjt)\
**Post date:** [October 20, 2025, 5:02am UTC](https://forum.chuwi.com/t/chuwi-support-not-responding/53779/5 "2025-10-20T05:02:04Z")

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```auto
Maybe when they see on social media that Chuwi support is very poor, they'll reconsider.

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