# Chuwi UBOOK touch screen stopped working **URL:** \ **Category:** UBook\ **Created:** [September 24, 2019, 11:26am UTC](https://forum.chuwi.com/t/chuwi-ubook-touch-screen-stopped-working/1489 "2019-09-24T11:26:51Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![andrea.bruera](https://avatars.discourse-cdn.com/v4/letter/a/67e7ee/32.png) [@andrea.bruera](https://forum.chuwi.com/u/andrea.bruera)\ **Post date:** [September 24, 2019, 11:26am UTC](https://forum.chuwi.com/t/chuwi-ubook-touch-screen-stopped-working/1489/1 "2019-09-24T11:26:51Z")
Hi, the touch screen on my Chuwi UBOOK stopped working all of a sudden. I tried reinstalling the drivers with the ones you provided in another thread, but it still won’t work. When I open the Device Manager, the problem seems to lie in the I2C HID Device, whose status is as follows: This device cannot start. (Code 10) A request for the HID descriptor failed. Hope you will be able to help me. Thanks in advance! ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [September 24, 2019, 9:36pm UTC](https://forum.chuwi.com/t/chuwi-ubook-touch-screen-stopped-working/1489/2 "2019-09-24T21:36:17Z")
> [@andrea.bruera](#): > > the touch screen on my Chuwi UBOOK stopped working all of a sudden. I tried reinstalling the drivers with the ones you provided in another thread, but it still won’t work. > > When I open the Device Manager, the problem seems to lie in the I2C HID Device, whose status is as follows: > > This device cannot start. (Code 10) > > A request for the HID descriptor failed. > > Hope you will be able to help me. Thanks in advance! Do you know if the drivers were installed or gave you a message that could not be installed or that the best driver was already installed? ---
**Author:** ![andrea.bruera](https://avatars.discourse-cdn.com/v4/letter/a/67e7ee/32.png) [@andrea.bruera](https://forum.chuwi.com/u/andrea.bruera)\ **Post date:** [September 24, 2019, 10:59pm UTC](https://forum.chuwi.com/t/chuwi-ubook-touch-screen-stopped-working/1489/3 "2019-09-24T22:59:54Z")
Indeed, according to Windows the best drivers were already installed - I also tried to update the drivers in unsigned mode, but Windows still told me the best drivers were installed. ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [September 25, 2019, 8:15am UTC](https://forum.chuwi.com/t/chuwi-ubook-touch-screen-stopped-working/1489/4 "2019-09-25T08:15:04Z")
You are not doing it for the right place, you must use the option below “Search for driver software on your computer” on the first screen, on the second, the option below “search for a list of drivers on your computer”, and in the third screen “use disk”, selecting the disk folder in which you have unzipped the drivers and leaving the option “search in subfolders” Follow these steps and you will get to install the driver ---
**Author:** ![andrea.bruera](https://avatars.discourse-cdn.com/v4/letter/a/67e7ee/32.png) [@andrea.bruera](https://forum.chuwi.com/u/andrea.bruera)\ **Post date:** [September 25, 2019, 8:38am UTC](https://forum.chuwi.com/t/chuwi-ubook-touch-screen-stopped-working/1489/5 "2019-09-25T08:38:01Z")
Yep, did that already. It still told me that the best drivers were already installed. ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [September 25, 2019, 8:44am UTC](https://forum.chuwi.com/t/chuwi-ubook-touch-screen-stopped-working/1489/6 "2019-09-25T08:44:11Z")
remove the drivers and do it again ---
**Author:** ![andrea.bruera](https://avatars.discourse-cdn.com/v4/letter/a/67e7ee/32.png) [@andrea.bruera](https://forum.chuwi.com/u/andrea.bruera)\ **Post date:** [September 25, 2019, 8:55am UTC](https://forum.chuwi.com/t/chuwi-ubook-touch-screen-stopped-working/1489/7 "2019-09-25T08:55:38Z")
Did that too, to no change. ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [September 25, 2019, 9:00am UTC](https://forum.chuwi.com/t/chuwi-ubook-touch-screen-stopped-working/1489/8 "2019-09-25T09:00:45Z")
Last step: Restore Windows Start, configuration, update and security, recovery, restore this PC -when you ask, mark that you want to keep your files-, put the charger and let it finish, it will take hours and even if it seems that it is stopped, be patient and wait. ---
**Author:** ![andrea.bruera](https://avatars.discourse-cdn.com/v4/letter/a/67e7ee/32.png) [@andrea.bruera](https://forum.chuwi.com/u/andrea.bruera)\ **Post date:** [September 25, 2019, 11:26am UTC](https://forum.chuwi.com/t/chuwi-ubook-touch-screen-stopped-working/1489/9 "2019-09-25T11:26:10Z")
Just tried that. I2C HID device still giving the same error code 10… ---
**Author:** ![Armindo](https://avatars.discourse-cdn.com/v4/letter/a/45deac/32.png) [@Armindo](https://forum.chuwi.com/u/Armindo)\ **Post date:** [March 14, 2020, 11:57pm UTC](https://forum.chuwi.com/t/chuwi-ubook-touch-screen-stopped-working/1489/10 "2020-03-14T23:57:05Z")
Hi, Did you solve the problem? i have the same problem…