# Driver Chuwi Herobook Pro **URL:** \ **Category:** Ask A Question\ **Created:** [June 3, 2021, 9:50pm UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270 "2021-06-03T21:50:45Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Nawid.safi.123](https://avatars.discourse-cdn.com/v4/letter/n/e19b73/32.png) [@Nawid.safi.123](https://forum.chuwi.com/u/Nawid.safi.123)\ **Post date:** [June 3, 2021, 9:50pm UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/1 "2021-06-03T21:50:46Z")
Hello I need Herobook pro Drivers I have no sound after installing windows pls help me! ---
**Author:** ![Biosham](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/biosham/32/351_2.png) [@Biosham](https://forum.chuwi.com/u/Biosham)\ **Post date:** [June 4, 2021, 7:05am UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/2 "2021-06-04T07:05:10Z")
[GLK\_Driver](https://www.mediafire.com/file/ruy0axma6qkntev/GLK_Driver.rar/file) ---
**Author:** ![Nawid.safi.123](https://avatars.discourse-cdn.com/v4/letter/n/e19b73/32.png) [@Nawid.safi.123](https://forum.chuwi.com/u/Nawid.safi.123)\ **Post date:** [June 4, 2021, 8:41am UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/3 "2021-06-04T08:41:16Z")
Hello After installing the drivers I have still This problem ![image](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/f/f2c5b1a6898a388706b92cfa64f7ae4e761f0a7c.jpeg) ---
**Author:** ![Biosham](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/biosham/32/351_2.png) [@Biosham](https://forum.chuwi.com/u/Biosham)\ **Post date:** [June 4, 2021, 10:09am UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/4 "2021-06-04T10:09:58Z")
Uninstall audio driver then try this [win7\_win8\_win81\_r272](https://www.mediafire.com/file/daxzxtcdn7j1woh/win7_win8_win81_r272.exe/file) or this [Realtek ALC269 Sound Driver | Device Drivers](https://oemdrivers.com/sound-realtek-alc269) ---
**Author:** ![Nawid.safi.123](https://avatars.discourse-cdn.com/v4/letter/n/e19b73/32.png) [@Nawid.safi.123](https://forum.chuwi.com/u/Nawid.safi.123)\ **Post date:** [June 4, 2021, 10:42am UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/5 "2021-06-04T10:42:14Z")
I have do it but it’s not working ![image](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/8/867f1926cbdee5e356d604d2215d21a8f65d3927.jpeg) ---
**Author:** ![Biosham](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/biosham/32/351_2.png) [@Biosham](https://forum.chuwi.com/u/Biosham)\ **Post date:** [June 4, 2021, 10:52am UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/6 "2021-06-04T10:52:33Z")
Your audio device is defined as ESAuDriver, but must be Realtek. Write to [service@chuwi.com](mailto:service@chuwi.com), maybe your laptop has a different audio codec. Or try to find the drivers yourself by the VID and PID code. ---
**Author:** ![alejin](https://avatars.discourse-cdn.com/v4/letter/a/8797f3/32.png) [@alejin](https://forum.chuwi.com/u/alejin)\ **Post date:** [June 7, 2021, 7:38am UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/7 "2021-06-07T07:38:09Z")
I have the exact same problem. I have tried installing the drivers as mentioned above, but no joy. No reply from Chuwi either… @Nawid.safi.123 did you find a solution? ---
**Author:** ![Nawid.safi.123](https://avatars.discourse-cdn.com/v4/letter/n/e19b73/32.png) [@Nawid.safi.123](https://forum.chuwi.com/u/Nawid.safi.123)\ **Post date:** [June 8, 2021, 8:11am UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/8 "2021-06-08T08:11:45Z")
No i have not fond the issue ---
**Author:** ![Nawid.safi.123](https://avatars.discourse-cdn.com/v4/letter/n/e19b73/32.png) [@Nawid.safi.123](https://forum.chuwi.com/u/Nawid.safi.123)\ **Post date:** [June 8, 2021, 8:14am UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/9 "2021-06-08T08:14:06Z")
i didn’t get contact from chuwi service pls help me CHUWI X312B Multimedia Audio problem ---
**Author:** ![chapunba](https://avatars.discourse-cdn.com/v4/letter/c/cc9497/32.png) [@chapunba](https://forum.chuwi.com/u/chapunba)\ **Post date:** [June 18, 2021, 5:58am UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/10 "2021-06-18T05:58:25Z")
same problem here 🤐 any found a solution? ---
**Author:** ![Nawid.safi.123](https://avatars.discourse-cdn.com/v4/letter/n/e19b73/32.png) [@Nawid.safi.123](https://forum.chuwi.com/u/Nawid.safi.123)\ **Post date:** [July 9, 2021, 8:43am UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/11 "2021-07-09T08:43:38Z")
Hallo everyone after one week I found the way how to solve it. Follow this way it works 100% first start windows on safe mode and and turn off windows security if it’s possible and install all driver’s 🙂 finish restart your computer everything works good 👍! ---
**Author:** ![Rafi](https://avatars.discourse-cdn.com/v4/letter/r/779978/32.png) [@Rafi](https://forum.chuwi.com/u/Rafi)\ **Post date:** [July 10, 2021, 5:28am UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/12 "2021-07-10T05:28:01Z")
Sir can you give me a Bios file for Herobook pro. My screen is black, ---
**Author:** ![Biosham](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/biosham/32/351_2.png) [@Biosham](https://forum.chuwi.com/u/Biosham)\ **Post date:** [July 10, 2021, 5:47am UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/13 "2021-07-10T05:47:47Z")
This is for GH116 motherboard. If you have 115 write to [service@chuwi.com](mailto:service@chuwi.com) [GH116.CHUWI.P4M8.B06](https://www.mediafire.com/file/716xc1kz0x3q65a/GH116.CHUWI.P4M8.B06.bin/file) ---
**Author:** ![jera554](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/jera554/32/5403_2.png) [@jera554](https://forum.chuwi.com/u/jera554)\ **Post date:** [September 29, 2021, 4:54am UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/15 "2021-09-29T04:54:39Z")
Esos controladores no sirven, ya lo intente con todos ---
**Author:** ![Josef320](https://avatars.discourse-cdn.com/v4/letter/j/46a35a/32.png) [@Josef320](https://forum.chuwi.com/u/Josef320)\ **Post date:** [October 4, 2021, 4:33pm UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/17 "2021-10-04T16:33:11Z")
Hello all, After all the struggle I managed to fix it myself. It is actually pretty easy if you know what to do. I currently have Chuwi HeroBook Pro with **Intel Celeron N4020**. **NOTE:** Your CPU might be different. > Steps to find the drivers: > > 1. Open device manager (Press CTRL+R and write devmgmt.msc and press ENTER) > 2. Locate missing drivers with yellow exclamation mark > 3. Double click on the drivers (Small windows should pop up) > 4. Select Properties (3rd tab) > 5. Go through every option that your device shows. One of them should show something like > DEVTYPE\_{Some number}& **VEN\_{Some number}** & **DEV\_{Some number}** > Copy the VEN and DEV Number to Google as shown in example. Example: > VEN\_8086&DEV\_319A 1. Find the website that might have the driver (I preffer to use **[driveridentifier.com](http://driveridentifier.com)**) 2. Try and download some of the drivers until you succeed. For me the sound was fixed after I installed **Intel ISST** and other file named **u1si03afcja0.exe** If anyone else wants to try their luck. Here are the files which I used to get every device recognized. Files are available on **mega.nz** **[DOWNLOAD HERE](https://mega.nz/folder/EFlgDKra#8bihV_54K_1hes0esJ9xoA)** NOTE: Those files might not work for you. That was only for my setup. Please follow the guide to get the drivers you actually need! ---
**Author:** ![h44h7](https://avatars.discourse-cdn.com/v4/letter/h/53a042/32.png) [@h44h7](https://forum.chuwi.com/u/h44h7)\ **Post date:** [November 29, 2021, 1:45pm UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/19 "2021-11-29T13:45:56Z")
for printer driver, you can visit: [here](https://www.my-hpdrivers.com) have nice day bosss ---
**Author:** ![DenJEv](https://avatars.discourse-cdn.com/v4/letter/d/e56c9b/32.png) [@DenJEv](https://forum.chuwi.com/u/DenJEv)\ **Post date:** [April 10, 2022, 7:14pm UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/20 "2022-04-10T19:14:19Z")
This is very helpful! Thank you! But would you be so kind as to provide a step-by-step procedure on how you get every device recognized using these files? Looking forward to your next helpful message. 🙂 ---
**Author:** ![FrankCL](https://avatars.discourse-cdn.com/v4/letter/f/e480ec/32.png) [@FrankCL](https://forum.chuwi.com/u/FrankCL)\ **Post date:** [June 5, 2023, 12:11am UTC](https://forum.chuwi.com/t/driver-chuwi-herobook-pro/24270/21 "2023-06-05T00:11:30Z")
gracias por tu ayuda, no me sirvieron precisamente los controladores que dejaste, pero si me sirvio mucho la pagina que recomendaste y pude ir actualizando controlador por controlador hasta solucionar el problema, ya llevaba varios meses sin poder solucionarlo… GRACIAS!!!