# GemiBook Plus N100 (new purchase) No sound/ audio

**URL:** <https://forum.chuwi.com/t/gemibook-plus-n100-new-purchase-no-sound-audio/50681>\
**Category:** Gemibook Plus N100/N150\
**Created:** [March 29, 2025, 7:21am UTC](https://forum.chuwi.com/t/gemibook-plus-n100-new-purchase-no-sound-audio/50681 "2025-03-29T07:21:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![nagini](https://avatars.discourse-cdn.com/v4/letter/n/3ec8ea/32.png) [@nagini](https://forum.chuwi.com/u/nagini)\
**Post date:** [March 29, 2025, 7:21am UTC](https://forum.chuwi.com/t/gemibook-plus-n100-new-purchase-no-sound-audio/50681/1 "2025-03-29T07:21:06Z")

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Hi,

I received my GemiBook Plus N100 yesterday.  
I updated drivers and I am currently updating all windows version (windows 11 pre-installed).  
Since I received I have no sound (the drivers seem to be working, I have no issues in device manager and all seem up to date).  
Is this maybe a hardware problem? Did I receive a faulty laptop?

Any guidance much appreciated, I am trying to assess if I should return it.

Thanks

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**Author:** ![bat](https://avatars.discourse-cdn.com/v4/letter/b/7ba0ec/32.png) [@bat](https://forum.chuwi.com/u/bat)\
**Post date:** [March 30, 2025, 6:15pm UTC](https://forum.chuwi.com/t/gemibook-plus-n100-new-purchase-no-sound-audio/50681/2 "2025-03-30T18:15:05Z")

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Bonsoir Nagini,  
Essayer :  
 ![symbole son coupé (en vidéo)](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/7/763d607ffe4c222ffca7a1e252cf4683c099b335.png)  
En cliquant sur ce symbole,  
ou saisir :  
 ![touche son](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/e/ee9d8e8d7b88f8ce0b03c123d32322b84685226c.jpeg)

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**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\
**Post date:** [April 18, 2025, 7:25am UTC](https://forum.chuwi.com/t/gemibook-plus-n100-new-purchase-no-sound-audio/50681/3 "2025-04-18T07:25:52Z")

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did you solve it?

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**Author:** ![nagini](https://avatars.discourse-cdn.com/v4/letter/n/3ec8ea/32.png) [@nagini](https://forum.chuwi.com/u/nagini)\
**Post date:** [April 18, 2025, 7:46am UTC](https://forum.chuwi.com/t/gemibook-plus-n100-new-purchase-no-sound-audio/50681/4 "2025-04-18T07:46:57Z")

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Hi, I tried to get a partial refund since it was working but Aliexpress/CHUWI store declined. As I did not want to return it (to return it I had to pay around 40 euros to ship it to a foreign country which is a lot, and then wait for probably a long time but I had work that couldn’t wait!), I opened it up, disconnected the speakers from the motherboard and reconnected them again and now it works like a charm. It was a loose speakers connection, so I was lucky.

Really nice product, with excellent display, but the warranty/customer service was disappointing (since the speakers were not working but bluetooth sound was working, I thought that a partial refund would be reasonable instead of paying to return it and probably wait for months, as I had university work to do which couldn’t wait!).