# GEMIBOOK xPRO N100 - touchpad not working **URL:** \ **Category:** Gemibook XPro\ **Created:** [July 4, 2025, 11:20am UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273 "2025-07-04T11:20:30Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Myriam](https://avatars.discourse-cdn.com/v4/letter/m/848f3c/32.png) [@Myriam](https://forum.chuwi.com/u/Myriam)\ **Post date:** [July 4, 2025, 11:20am UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273/1 "2025-07-04T11:20:30Z")
I bought my gemibook pro 4 months ago. the key 9 is not working anymore (since the beginning) and the touchpad (since 2 months) neither ; I can’t use it. A already download the drivers on your support website and install it but it didn’t fix the problem. on the system parameters, i try to check there is not touchpad block… my device unique identifier/serial number is HGeBXPCY2H240803733. i need u to provide me a solution so i can work. This is a device i bought for my work and i can’t ---
**Author:** ![Ahmadvirk](https://avatars.discourse-cdn.com/v4/letter/a/b487fb/32.png) [@Ahmadvirk](https://forum.chuwi.com/u/Ahmadvirk)\ **Post date:** [July 5, 2025, 11:24pm UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273/2 "2025-07-05T23:24:49Z")
Same here. My touchpad stopped working after i installed a new window. ---
**Author:** ![Ahmadvirk](https://avatars.discourse-cdn.com/v4/letter/a/b487fb/32.png) [@Ahmadvirk](https://forum.chuwi.com/u/Ahmadvirk)\ **Post date:** [July 5, 2025, 11:29pm UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273/3 "2025-07-05T23:29:46Z")
,Did you by any chance reinstalled or repaired your windows? ---
**Author:** ![bruzan2025](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)\ **Post date:** [July 6, 2025, 5:06am UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273/4 "2025-07-06T05:06:08Z")
> [@Ahmadvirk](#): > > installed a new window When you install Windows you have to install the drivers ---
**Author:** ![Ahmadvirk](https://avatars.discourse-cdn.com/v4/letter/a/b487fb/32.png) [@Ahmadvirk](https://forum.chuwi.com/u/Ahmadvirk)\ **Post date:** [July 6, 2025, 5:19am UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273/5 "2025-07-06T05:19:39Z")
I installed all the drivers but it still doesn’t work ---
**Author:** ![bruzan2025](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)\ **Post date:** [July 6, 2025, 5:24am UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273/6 "2025-07-06T05:24:01Z")
> [@Ahmadvirk](#): > > I installed What version of Windows did you install ? ---
**Author:** ![Ahmadvirk](https://avatars.discourse-cdn.com/v4/letter/a/b487fb/32.png) [@Ahmadvirk](https://forum.chuwi.com/u/Ahmadvirk)\ **Post date:** [July 6, 2025, 5:24am UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273/7 "2025-07-06T05:24:34Z")
Windows 11 Home 24H2. Current update that was on the Microsoft website. ---
**Author:** ![bruzan2025](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)\ **Post date:** [July 6, 2025, 5:44am UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273/8 "2025-07-06T05:44:53Z")
> [@Ahmadvirk](#): > > Windows 11 Home Have you had any problems reinstalling Windows ? ---
**Author:** ![Myriam](https://avatars.discourse-cdn.com/v4/letter/m/848f3c/32.png) [@Myriam](https://forum.chuwi.com/u/Myriam)\ **Post date:** [July 6, 2025, 8:03am UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273/9 "2025-07-06T08:03:56Z")
I have these problems without installing à systems windows It s Just stop working. ---
**Author:** ![Myriam](https://avatars.discourse-cdn.com/v4/letter/m/848f3c/32.png) [@Myriam](https://forum.chuwi.com/u/Myriam)\ **Post date:** [July 7, 2025, 8:54am UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273/10 "2025-07-07T08:54:03Z")
Haloooo any Chuwi support team over here to help? How do i get my money back since is less than 6months i bought the laptop. I suppose i’m under warranty? ---
**Author:** ![Myriam](https://avatars.discourse-cdn.com/v4/letter/m/848f3c/32.png) [@Myriam](https://forum.chuwi.com/u/Myriam)\ **Post date:** [July 7, 2025, 7:57pm UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273/11 "2025-07-07T19:57:12Z")
I even try these nothing > **[Drivers for CHUWI GemiBook XPro Laptops — Download and Install](https://www.drvhub.net/laptops/chuwi/gemibook-xpro)** > > Download and install the latest versions of drivers for CHUWI GemiBook XPro laptops for Windows 11, 10, and 8 (32-bit and 64-bit). ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [July 10, 2025, 3:17am UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273/12 "2025-07-10T03:17:11Z")
If you install a generic Windows it wont work, you need to install the windows that is in support page plus the drivers specific. Our computers are customized. You can find them here > **[Support Center - CHUWI](https://support.chuwi.com/)** > > Chuwi Support Center - Access device drivers, software updates, FAQs, and product guides to ensure the best possible Chuwi product experience. If not, write to [service@chuwi.com](mailto:service@chuwi.com) they will send you ---
**Author:** ![Myriam](https://avatars.discourse-cdn.com/v4/letter/m/848f3c/32.png) [@Myriam](https://forum.chuwi.com/u/Myriam)\ **Post date:** [July 11, 2025, 9:32am UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273/13 "2025-07-11T09:32:37Z")
Hi. I didn’t install any windows. I just update the one which came with my computer. I already write to the support. I need to know which way i can send a video showing i can’t use the touch pad and the touch 9. ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [July 11, 2025, 9:34am UTC](https://forum.chuwi.com/t/gemibook-xpro-n100-touchpad-not-working/52273/14 "2025-07-11T09:34:28Z")
when support answer you you can send them a video added in the email, or by wetransfer you upload there