# HeroBook Pro Battery doesn't charge

**URL:** <https://forum.chuwi.com/t/herobook-pro-battery-doesnt-charge/14490>\
**Category:** HeroBook\
**Created:** [September 15, 2020, 12:31pm UTC](https://forum.chuwi.com/t/herobook-pro-battery-doesnt-charge/14490 "2020-09-15T12:31:31Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Gordianus](https://avatars.discourse-cdn.com/v4/letter/g/b3f665/32.png) [@Gordianus](https://forum.chuwi.com/u/Gordianus)\
**Post date:** [September 15, 2020, 12:31pm UTC](https://forum.chuwi.com/t/herobook-pro-battery-doesnt-charge/14490/1 "2020-09-15T12:31:31Z")

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Hi all, on **07/09/2020** I bought via Wish an **HeroBook Pro** , arrived fastly on **11/09/2020**.  
Unfortunately, I noticed that **internal battery** or **power charge unit** (I think internal battery) doesn’t work correctly, so laptop couldn’t be fully charged and soon switched off.  
At this moment is impossible to reboot it again, because battery is completely discharged and can’t recharge when plugged.  
I wrote immediately to [aftersale@chuwi.com](mailto:aftersale@chuwi.com), but I haven’t received a reply yet.  
Please, anyone can help me to solve this problem?  
Thanks to all in advance.  
kind regards.