# Herobook Pro Factory Reset

**URL:** <https://forum.chuwi.com/t/herobook-pro-factory-reset/11674>\
**Category:** Herobook Pro\
**Created:** [June 18, 2020, 6:20pm UTC](https://forum.chuwi.com/t/herobook-pro-factory-reset/11674 "2020-06-18T18:20:27Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![LS42](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@LS42](https://forum.chuwi.com/u/LS42)\
**Post date:** [June 18, 2020, 6:20pm UTC](https://forum.chuwi.com/t/herobook-pro-factory-reset/11674/1 "2020-06-18T18:20:27Z")

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I bought a Herobook Pro which I wish to return.

However, I’m struggling to find a way of factory resetting it. I have tried the normal way through windows but I get the error ‘Couldnt find the windows recovery environment’.

I have also tried creating a recovery drive, it didn’t let me do that either.

Has anyone managed to do this?

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<div class="post-metadata">

**Author:** ![LS42](https://avatars.discourse-cdn.com/v4/letter/l/3be4f8/32.png) [@LS42](https://forum.chuwi.com/u/LS42)\
**Post date:** [June 19, 2020, 3:43pm UTC](https://forum.chuwi.com/t/herobook-pro-factory-reset/11674/2 "2020-06-19T15:43:20Z")

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Can anyone help me here?

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**Author:** ![coderex](https://avatars.discourse-cdn.com/v4/letter/c/df705f/32.png) [@coderex](https://forum.chuwi.com/u/coderex)\
**Post date:** [July 27, 2020, 9:29pm UTC](https://forum.chuwi.com/t/herobook-pro-factory-reset/11674/3 "2020-07-27T21:29:42Z")

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Probably the Windows Recovery Environment is not active, try this on cmd  
`reagentc /enable`  
After this search in windows “Create a recovery drive” and plug in an USB device, follow the istruction and try again to reset PC  
Let me know if you resolve!