# Herobook Touchpad Problem

**URL:** <https://forum.chuwi.com/t/herobook-touchpad-problem/51980>\
**Category:** Herobook Pro\
**Created:** [June 15, 2025, 3:29pm UTC](https://forum.chuwi.com/t/herobook-touchpad-problem/51980 "2025-06-15T15:29:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![124.023](https://avatars.discourse-cdn.com/v4/letter/1/3bc359/32.png) [@124.023](https://forum.chuwi.com/u/124.023)\
**Post date:** [June 15, 2025, 3:29pm UTC](https://forum.chuwi.com/t/herobook-touchpad-problem/51980/1 "2025-06-15T15:29:54Z")

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Hi all,  
i’m sitting here with an older HeroBook on my knees and I don’t what do do…  
Succesfully installed a “modified” Win 11 Home and everything works. Same as on other much older systems I updated in this way. This is not the cause.  
Activation: done  
Updates: running well  
DeviceManager without yellow flags  
Serial-#: HeroBookQ64G19083978  
Intel Atom E8000, 4 GB RAM, 64 GB (Awful, I know, even enough for my purpose).

But the damn touchpad is terrible and unusable. 😵‍💫  
Arrow moves a little bit, freezes, moves again after a few seconds and the clicking results in funny actions.  
I tried to use different HID driver which are mentioned here in some threads, but no success.  
The old thing would be good for Internet and mail on vacation, but if I can’t find a solution I’ll throw it away.  
It’s a shame and not sustainable either…

Has anybody an idea which driver works or what else I’ve done wrong?

Thanks for all response.  
Frank

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<div class="post-metadata">

**Author:** ![bruzan2025](https://avatars.discourse-cdn.com/v4/letter/b/b5e925/32.png) [@bruzan2025](https://forum.chuwi.com/u/bruzan2025)\
**Post date:** [June 15, 2025, 3:39pm UTC](https://forum.chuwi.com/t/herobook-touchpad-problem/51980/2 "2025-06-15T15:39:05Z")

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> [@124.023](#):
>
> But the damn touchpad is terrible and unusable.

Hi.  
Have you tried using a wireless mouse ?

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<div class="post-metadata">

**Author:** ![124.023](https://avatars.discourse-cdn.com/v4/letter/1/3bc359/32.png) [@124.023](https://forum.chuwi.com/u/124.023)\
**Post date:** [June 15, 2025, 5:48pm UTC](https://forum.chuwi.com/t/herobook-touchpad-problem/51980/3 "2025-06-15T17:48:58Z")

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Hi.  
Not a wireless, only a wired mouse, works perfect.

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**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\
**Post date:** [June 16, 2025, 4:47am UTC](https://forum.chuwi.com/t/herobook-touchpad-problem/51980/4 "2025-06-16T04:47:27Z")

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Install the drivers

> **[Support Center - CHUWI](https://support.chuwi.com)**
>
> Chuwi Support Center - Access device drivers, software updates, FAQs, and product guides to ensure the best possible Chuwi product experience.

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<div class="post-metadata">

**Author:** ![124.023](https://avatars.discourse-cdn.com/v4/letter/1/3bc359/32.png) [@124.023](https://forum.chuwi.com/u/124.023)\
**Post date:** [June 16, 2025, 6:47am UTC](https://forum.chuwi.com/t/herobook-touchpad-problem/51980/5 "2025-06-16T06:47:54Z")

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Thanks for the hint, but  
Service Center recognizes my serial no with following comment:

“Database Working Un-normal now, Please contact local retails and distributor for Service.”

Since weeks, many trials, everytime the same.  
I’m getting tired of it and will throw it away in a few days.