# Herobox J4125 - stuck Preparing automatic repair (change SSD) **URL:** \ **Category:** HeroBox\ **Created:** [August 27, 2024, 1:13pm UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301 "2024-08-27T13:13:20Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![anfuca](https://avatars.discourse-cdn.com/v4/letter/a/dfb087/32.png) [@anfuca](https://forum.chuwi.com/u/anfuca)\ **Post date:** [August 27, 2024, 1:13pm UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/1 "2024-08-27T13:13:20Z")
Herobox Type: CWI527 Serial Number: ZHeroBCZ1H220303092 It keeps stucked/freezed on booting with the Windows logo and saying: Preparing automatic repair. I can get into the BIOS pressing ESC. I have tried with so many different types of Windows version (from here from the forum and from Microsoft website). Windows 10 and Windows 11 USB ISOs into a USB pendrive with no luck. WINPE named. FAT32 format. Also NTFS format. No lucky. Always stucking into the Windows logo and a loading circle… Any clue? Thanks in advance ---
**Author:** ![jaap](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@jaap](https://forum.chuwi.com/u/jaap)\ **Post date:** [August 27, 2024, 2:26pm UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/2 "2024-08-27T14:26:56Z")
A suggestion: It might be stuck with secure boot while booting in a corrupted operating system. Assuming you have your data backed up, you could remove SSD, format it, and put it back. Then you should be able to access BIOS and reimage or reinstall an operating system. Cheers, Jaap ---
**Author:** ![anfuca](https://avatars.discourse-cdn.com/v4/letter/a/dfb087/32.png) [@anfuca](https://forum.chuwi.com/u/anfuca)\ **Post date:** [August 27, 2024, 2:44pm UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/3 "2024-08-27T14:44:38Z")
Thanks for the support. By the moment, I’m trying to format using a live Ubuntu USB (with no luck). I don’t have any kind of tool to extract physically the SSD, plug in into an another computer, format it and put it back. Regards ---
**Author:** ![jaap](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@jaap](https://forum.chuwi.com/u/jaap)\ **Post date:** [August 27, 2024, 2:46pm UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/4 "2024-08-27T14:46:00Z")
Clear. Does Ubuntu start? ---
**Author:** ![anfuca](https://avatars.discourse-cdn.com/v4/letter/a/dfb087/32.png) [@anfuca](https://forum.chuwi.com/u/anfuca)\ **Post date:** [August 27, 2024, 2:58pm UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/5 "2024-08-27T14:58:40Z")
Yes, it starts. I’m trying to remove all the partitions and format the SSD. I used to do this kind of stuff long time ago, but I’m a bit rusty… ---
**Author:** ![jaap](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@jaap](https://forum.chuwi.com/u/jaap)\ **Post date:** [August 27, 2024, 3:54pm UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/6 "2024-08-27T15:54:25Z")
Good. I normally use gparted. You can install that in the live version with “sudo apt install gparted”. Then you can start gparted. Just remove all partitions and create a gpt table. You could then try to start with a USB flash drive created by the Windows Media creation tool. Windows setup will create the partitions it needs. Cheers, Jaap ---
**Author:** ![anfuca](https://avatars.discourse-cdn.com/v4/letter/a/dfb087/32.png) [@anfuca](https://forum.chuwi.com/u/anfuca)\ **Post date:** [August 27, 2024, 4:26pm UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/7 "2024-08-27T16:26:07Z")
Thanks, I’ve tried with gparted with no luck. I’ve also tried with gdisk and parted, no luck either… All the apps get stucked at the time of trying to delete the partitions. ---
**Author:** ![jaap](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@jaap](https://forum.chuwi.com/u/jaap)\ **Post date:** [August 27, 2024, 4:50pm UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/8 "2024-08-27T16:50:48Z")
Then I fear you have a hardware error. Hopefully the SSD because that can be replaced. Cheers, Jaap ---
**Author:** ![anfuca](https://avatars.discourse-cdn.com/v4/letter/a/dfb087/32.png) [@anfuca](https://forum.chuwi.com/u/anfuca)\ **Post date:** [August 27, 2024, 5:18pm UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/9 "2024-08-27T17:18:55Z")
Thank you very much for your help, jaap. This is a snapshot from Disks: ![image](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/6/65c5a7603c1d0e57d15dcfa7afc3e97133e14f48.jpeg) Then, here are the steps I’m trying with GParted… ![image](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/5/5d6e5e5884102101cf1dcda55cb77456cb9cbaba.jpeg) ![image](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/f/f164c52850aa9f5189a5cfeb1ed763f95157f007.jpeg) It seems that everything is ok… ![image](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/1/1f788b1b6f4c1b184b4f3983a31108c22ff65a13.jpeg) But when I click OK, everything is again as at the beginning: ![image](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/3/3a80f31b3b6dcf4131b12cb2ed38ddd2a32120bb.jpeg) I think that, as you said, it seems to be a hardware issue… Thanks ---
**Author:** ![jaap](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@jaap](https://forum.chuwi.com/u/jaap)\ **Post date:** [August 27, 2024, 6:54pm UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/10 "2024-08-27T18:54:02Z")
> **[Specifications of Netac SSD 256GB Drive with Firmware U1013A0](https://smarthdd.com/database/Netac-SSD-256GB/U1013A0/)** > > Information about the Netac SSD 256GB data storage device model with firmware U1013A0 of the Netac trademark Maybe you’re lucky and it is just the drive. Seems to be a 2.5 inch drive. I saw a Kingston for less than 30 Euro on Amazon. Cheers, Jaap ---
**Author:** ![anfuca](https://avatars.discourse-cdn.com/v4/letter/a/dfb087/32.png) [@anfuca](https://forum.chuwi.com/u/anfuca)\ **Post date:** [August 31, 2024, 8:13am UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/11 "2024-08-31T08:13:20Z")
So, I finally bought a new SSD - SATA III. After installing it, the Herobox kept freezing at the Windows logo with the loading symbol. I removed the NVMe hard drive, leaving only the new SSD in the Herobox. After that, I was able to install Windows 10 normally, and now it’s working like a charm. Thanks, Regards ---
**Author:** ![jaap](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@jaap](https://forum.chuwi.com/u/jaap)\ **Post date:** [August 31, 2024, 11:03am UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/12 "2024-08-31T11:03:23Z")
That’s good news. Out of curiosity, what applications do you use? This CPU is not the fastest, especially when using Windows. Cheers, Jaap ---
**Author:** ![anfuca](https://avatars.discourse-cdn.com/v4/letter/a/dfb087/32.png) [@anfuca](https://forum.chuwi.com/u/anfuca)\ **Post date:** [September 1, 2024, 7:12am UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/13 "2024-09-01T07:12:01Z")
Very basic use. Email, browsing the Internet, watching movies… PS: It’s not my computer 😛 ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [September 2, 2024, 3:51am UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/14 "2024-09-02T03:51:57Z")
Thank you for showing this, i am sure it will help other users. ---
**Author:** ![hero2026](https://avatars.discourse-cdn.com/v4/letter/h/dc4da7/32.png) [@hero2026](https://forum.chuwi.com/u/hero2026)\ **Post date:** [October 7, 2025, 3:52am UTC](https://forum.chuwi.com/t/herobox-j4125-stuck-preparing-automatic-repair-change-ssd/46301/15 "2025-10-07T03:52:55Z")
> [@anfuca](#): > > I removed the NVMe hard drive I was under the impression that the M2 slot only supports SATA SSDs? Maybe that was your issue.