# Hi10 CWi515 Android failure

**URL:** <https://forum.chuwi.com/t/hi10-cwi515-android-failure/15335>\
**Category:** Download&Tutorial\
**Created:** [October 7, 2020, 3:28pm UTC](https://forum.chuwi.com/t/hi10-cwi515-android-failure/15335 "2020-10-07T15:28:58Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Zepherus13](https://avatars.discourse-cdn.com/v4/letter/z/a183cd/32.png) [@Zepherus13](https://forum.chuwi.com/u/Zepherus13)\
**Post date:** [October 7, 2020, 3:28pm UTC](https://forum.chuwi.com/t/hi10-cwi515-android-failure/15335/1 "2020-10-07T15:28:58Z")

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Hi my android system seems to be stuck in a boot loop and will not turn on.  
I tried the power + volume down to try and repair but it doesn’t work and just loads the windows or andriod screen.  
i tried to flash the device using the files on the forum but it failed too:  
“\HI10 16 12月android 8350\HI10 11月安卓固件8350\flash-no-erase-all.json [update] loaded  
10/07/20 15:58:24.527 INFO : [Port 1/1/4] Start flashing the flash configuration with pos start state for EMMCAAE7E8F2  
10/07/20 15:58:24.528 INFO : [Port 1/1/4] Don’t know how to reboot device EMMCAAE7E8F2, state is ‘dnx\_os’  
10/07/20 15:58:24.528 ERROR : [Port 1/1/4] Failed to reboot the device”

Can you help?  
the serial is: Q64G42161200084