# Hi10 Max + No boot **URL:** \ **Category:** Hi10Max\ **Created:** [January 11, 2025, 10:03pm UTC](https://forum.chuwi.com/t/hi10-max-no-boot/49245 "2025-01-11T22:03:27Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Evgenios](https://avatars.discourse-cdn.com/v4/letter/e/e8c25b/32.png) [@Evgenios](https://forum.chuwi.com/u/Evgenios)\ **Post date:** [January 11, 2025, 10:03pm UTC](https://forum.chuwi.com/t/hi10-max-no-boot/49245/1 "2025-01-11T22:03:27Z")
On September 27 i ordered the Hi10 Max windows laptop from the [chuwi.de](http://chuwi.de). The laptop after 3 months is not turning on anymore. It works only the blue led light on the side but then again it gets off. I have contacted Chuwi Support for the Warranty ,they replied after 3 days that i have to send it for repair in Germanyand if I agree then i have to pay the delivery. I agreed but they never sent me more info where to send the laptop or something like this. The support is really bad ,slow and i cannot trust. I am afraid i cannot trust either to buy again a product from the chuwi website. ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [January 14, 2025, 8:04pm UTC](https://forum.chuwi.com/t/hi10-max-no-boot/49245/2 "2025-01-14T20:04:13Z")
I am so sorry lately with Christmas we are overloaded. I told my colleague to answer your today ---
**Author:** ![Evgenios](https://avatars.discourse-cdn.com/v4/letter/e/e8c25b/32.png) [@Evgenios](https://forum.chuwi.com/u/Evgenios)\ **Post date:** [January 17, 2025, 10:10am UTC](https://forum.chuwi.com/t/hi10-max-no-boot/49245/3 "2025-01-17T10:10:10Z")
The response is really slown and only after posting the problem publibly in the forum. Otherwise they ignore you. ---
**Author:** ![Evgenios](https://avatars.discourse-cdn.com/v4/letter/e/e8c25b/32.png) [@Evgenios](https://forum.chuwi.com/u/Evgenios)\ **Post date:** [January 30, 2025, 11:29pm UTC](https://forum.chuwi.com/t/hi10-max-no-boot/49245/4 "2025-01-30T23:29:40Z")
Two weeks passed and still waiting for an update. I have np odea what is happening to the process of the laptop even if i asked chuwi for an update. Extremely slow answer to emails and not good service. ---
**Author:** ![Evgenios](https://avatars.discourse-cdn.com/v4/letter/e/e8c25b/32.png) [@Evgenios](https://forum.chuwi.com/u/Evgenios)\ **Post date:** [February 1, 2025, 11:28pm UTC](https://forum.chuwi.com/t/hi10-max-no-boot/49245/5 "2025-02-01T23:28:58Z")
Can you tell me when am i going to get my laptop? There is no updates neither answer to my emails! Since the laptop is bought from the european website [chuwi.de](http://chuwi.de) I am going to use soon my rights Under German Consumer Law (§ 439 BGB - German Civil Codeunder, against Chuwi. ---
**Author:** ![Malta](https://avatars.discourse-cdn.com/v4/letter/m/ac8455/32.png) [@Malta](https://forum.chuwi.com/u/Malta)\ **Post date:** [February 3, 2025, 6:52am UTC](https://forum.chuwi.com/t/hi10-max-no-boot/49245/6 "2025-02-03T06:52:03Z")
Hi, I just bought this product and started having this issue of booting from day 1. To boot it I have to press the power button a number of times and until it boots it’s happening just like you’re experiencing, having the blue light coming on and off. I sent support, let’s see if they sort out my issue professionally and without wasting time. ---
**Author:** ![Evgenios](https://avatars.discourse-cdn.com/v4/letter/e/e8c25b/32.png) [@Evgenios](https://forum.chuwi.com/u/Evgenios)\ **Post date:** [February 8, 2025, 10:05am UTC](https://forum.chuwi.com/t/hi10-max-no-boot/49245/7 "2025-02-08T10:05:26Z")
Update! I received a packet today with le Chuwi Complete format! I although i sent them my chuwi attached with the keyboard, i just got back the tablet WITHOUT THE KEYBOARD! HOW IRRESPONSIBLE IS THAT CHUWI? I am so pissed of with the whole process!! I will let you know soon if chuwi sends me my keyboard back! ---
**Author:** ![Evgenios](https://avatars.discourse-cdn.com/v4/letter/e/e8c25b/32.png) [@Evgenios](https://forum.chuwi.com/u/Evgenios)\ **Post date:** [February 12, 2025, 12:31am UTC](https://forum.chuwi.com/t/hi10-max-no-boot/49245/8 "2025-02-12T00:31:56Z")
Still no response from Chuwi about my missed keyboard which they never returned after service… ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [February 15, 2025, 7:52pm UTC](https://forum.chuwi.com/t/hi10-max-no-boot/49245/9 "2025-02-15T19:52:36Z")
I already told my colleague he will answer you on MOnday ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [February 15, 2025, 7:53pm UTC](https://forum.chuwi.com/t/hi10-max-no-boot/49245/10 "2025-02-15T19:53:13Z")
Return it, if you just bought you can return if less than 14 days passed since you received