# HI10 Xpro Cant remember pin need to factory reset
**URL:** https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615
**Category:** Hi10 XPro
**Created:** [March 5, 2024, 4:55pm UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615 "2024-03-05T16:55:24Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@sstecker](https://forum.chuwi.com/u/sstecker)
#### Post date: [March 5, 2024, 4:55pm UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/1 "2024-03-05T16:55:24Z")
can not remember pin to get into tablet. need to factory reset.
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### Author:  [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)
#### Post date: [March 6, 2024, 2:40am UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/2 "2024-03-06T02:40:07Z")
In this case, you can only reinstall everything from Zero. If you give me your serial number i will give you the files.
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### Author:  [@sstecker](https://forum.chuwi.com/u/sstecker)
#### Post date: [March 6, 2024, 2:37pm UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/3 "2024-03-06T14:37:24Z")
all that is on the case is type:cw1559 there are no serial numbers on the outside of the tablet
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### Author:  [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)
#### Post date: [March 7, 2024, 1:19am UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/4 "2024-03-07T01:19:11Z")
would you please make me a picture of the back? or do you still have the box?because cw1559 is not enough for me we have many batch of serial numbers with different software ;(
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### Author:  [@sstecker](https://forum.chuwi.com/u/sstecker)
#### Post date: [March 12, 2024, 3:46pm UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/5 "2024-03-12T15:46:39Z")
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### Author:  [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)
#### Post date: [March 13, 2024, 1:38am UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/6 "2024-03-13T01:38:53Z")
i need to see the Serial Number. Can you check in the box¿
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### Author:  [@sstecker](https://forum.chuwi.com/u/sstecker)
#### Post date: [March 13, 2024, 1:41pm UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/7 "2024-03-13T13:41:46Z")
i did not keep the box.
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### Author:  [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)
#### Post date: [March 14, 2024, 1:16am UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/8 "2024-03-14T01:16:05Z")
Then would be hard to give the the files to install if i cant know the Serial Number.Did you buy in Chuwi Store? maybe with the order number i could check which one was sent to you.
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### Author:  [@sstecker](https://forum.chuwi.com/u/sstecker)
#### Post date: [March 25, 2024, 2:57pm UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/9 "2024-03-25T14:57:51Z")
i bought through newegg but from the “FROM CHUWI OFFICIAL STORE”
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### Author:  [@Ar2r](https://forum.chuwi.com/u/Ar2r)
#### Post date: [March 26, 2024, 1:14pm UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/10 "2024-03-26T13:14:49Z")
The serial number is written on the sim card tray. This is indicated on the official website.
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### Author:  [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)
#### Post date: [March 27, 2024, 1:45am UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/11 "2024-03-27T01:45:57Z")
Thanks for the tip.
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### Author:  [@Klamarieking](https://forum.chuwi.com/u/Klamarieking)
#### Post date: [March 27, 2024, 5:28pm UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/12 "2024-03-27T17:28:48Z")
Can you send me files
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### Author:  [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)
#### Post date: [March 28, 2024, 4:50am UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/13 "2024-03-28T04:50:25Z")
HEre:
OS
> **[4680\_ChiWei\_ums9230\_1h10\_\_p30\_3g\_Hi10\_XPro\_smr3\_USER\_OTA\_20230922t18](https://www.mediafire.com/file_premium/1htpauinq1u08pi/4680_ChiWei_ums9230_1h10__p30_3g_Hi10_XPro_smr3_USER_OTA_20230922t18.7z/file)**
>
> MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.
how to:
> **[Android flash tutorial](https://www.mediafire.com/file_premium/x2cd3hfc9i7bztt/Android_flash_tutorial.rar/file)**
>
> MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.
---
### Author:  [@talesferreirao](https://forum.chuwi.com/u/talesferreirao)
#### Post date: [August 1, 2024, 2:21pm UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/14 "2024-08-01T14:21:22Z")
I’m on the same situation. Here is the serial number that i’ve found on sim card tray. Could you share the files and android flash tudorial please. Thanks in advance.
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### Author:  [@talesferreirao](https://forum.chuwi.com/u/talesferreirao)
#### Post date: [August 1, 2024, 2:24pm UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/15 "2024-08-01T14:24:38Z")
YH10XpAB20230703478
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### Author:  [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)
#### Post date: [August 2, 2024, 9:39am UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/16 "2024-08-02T09:39:48Z")
@talesferreirao
> **[4680\_ChiWei\_ums9230\_1h10\_\_p30\_3g\_Hi10\_XPro\_smr2\_USER\_OTA\_20230711t16](https://www.mediafire.com/file_premium/5zs08s72ru47ra2/4680_ChiWei_ums9230_1h10__p30_3g_Hi10_XPro_smr2_USER_OTA_20230711t16.7z/file)**
>
> MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.
> **[Android flash tutorial](https://www.mediafire.com/file_premium/x2cd3hfc9i7bztt/Android_flash_tutorial.rar/file)**
>
> MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.
> **[展讯刷机工具+教程Spreadtrum Flash Tool + Tutorial](https://www.mediafire.com/file_premium/ktm1yzh6qmzd8a8/%25E5%25B1%2595%25E8%25AE%25AF%25E5%2588%25B7%25E6%259C%25BA%25E5%25B7%25A5%25E5%2585%25B7%252B%25E6%2595%2599%25E7%25A8%258BSpreadtrum_Flash_Tool_%252B_Tutorial.zip/file)**
>
> MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.
> **[VID\_20240715\_124706](https://www.mediafire.com/file/n8nt0hhv0bvmkox/VID_20240715_124706.mp4/file)**
>
> MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.
---
### Author:  [@Ibrogim](https://forum.chuwi.com/u/Ibrogim)
#### Post date: [August 19, 2024, 9:57am UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/17 "2024-08-19T09:57:17Z")
I have the same situation. Here is the serial number that I found on the sim card tray JH10XpAB50240104473. Could you share the files and the Android tudorial firmware, please. Thank you in advance. By the way, I definitely didn’t set any pin code.
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### Author:  [@MESSIAS](https://forum.chuwi.com/u/MESSIAS)
#### Post date: [August 19, 2024, 6:58pm UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/18 "2024-08-19T18:58:49Z")
I have the same problem as my friend above, I didn’t enter any PIN, and now the tablet is blocked/no access, I’m trying to do the master reset, but I can’t boot it. I ask for help
IME: JH10XpAB50240302998
Estou com o mesmo problema do meu amigo acima, não coloquei nenhum PIN, e agora o tablet se encontra bloqueado/sem acesso, estou tentando fazer o master reset, mas nao consigo da o boot. peço auxilio
IME: JH10XpAB50240302998
---
### Author:  [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)
#### Post date: [August 20, 2024, 4:52am UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/19 "2024-08-20T04:52:21Z")
> [@Ibrogim](#):
>
> JH10XpAB50240104473
@Ibrogim@MESSIAS
> **[4680\_ChiWei\_ums9230\_1h10\_\_p30\_3g\_Hi10\_XPro\_smr4\_USER\_OTA\_20240113t10](https://www.mediafire.com/file_premium/cmi0fpxvww6bxgb/4680_ChiWei_ums9230_1h10__p30_3g_Hi10_XPro_smr4_USER_OTA_20240113t10.7z/file)**
>
> MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.
> **[Android flash tutorial](https://www.mediafire.com/file_premium/x2cd3hfc9i7bztt/Android_flash_tutorial.rar/file)**
>
> MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.
> **[展讯刷机工具+教程Spreadtrum Flash Tool + Tutorial](https://www.mediafire.com/file_premium/ktm1yzh6qmzd8a8/%25E5%25B1%2595%25E8%25AE%25AF%25E5%2588%25B7%25E6%259C%25BA%25E5%25B7%25A5%25E5%2585%25B7%252B%25E6%2595%2599%25E7%25A8%258BSpreadtrum_Flash_Tool_%252B_Tutorial.zip/file)**
>
> MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.
> **[VID\_20240715\_124706](https://www.mediafire.com/file/n8nt0hhv0bvmkox/VID_20240715_124706.mp4/file)**
>
> MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.
---
### Author:  [@Ibrogim](https://forum.chuwi.com/u/Ibrogim)
#### Post date: [August 20, 2024, 12:09pm UTC](https://forum.chuwi.com/t/hi10-xpro-cant-remember-pin-need-to-factory-reset/43615/20 "2024-08-20T12:09:07Z")
Hello. I tried following the instructions from two different computers and tried 3 different cables, but I can’t connect the tablet to ResearchDownload\_R25.21.1401. I need help.
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