# Hi10Max - Touch Screen - Top 1/4 of touch input is very Glitchy **URL:** \ **Category:** Hi10Max\ **Created:** [August 28, 2024, 9:37am UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308 "2024-08-28T09:37:36Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![codeworks.studio.lab](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@codeworks.studio.lab](https://forum.chuwi.com/u/codeworks.studio.lab)\ **Post date:** [August 28, 2024, 9:37am UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/1 "2024-08-28T09:37:36Z")
Hi10Max - Intel N100 - Touch Screen with touch and pen SN: ZHiMaxH240701314 RETAILER: Chuwi Global Store - [#GLB23553] August 21, 2024 ([Account – CHUWI Global Store](https://store.chuwi.com/account/orders/1806ac7a7a4a8320a14dc91afd50c748)) ISSUE: Top 1/4 of touch input is very Glitchy with finger input & pen and steps between 4x 1cm lines of touch in all programs. Could this be a touch screen driver issue or configuration problem? Where can i download the touchscreen driver or all of the Hi10Max drivers? I really like the design of this product and do not want to return it but this issue is critical for use of the tablet. ![Hi10Max](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/1/186303507a961d8c10bcd5a8ecfeb6b001085f85.jpeg) ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [August 29, 2024, 10:33am UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/2 "2024-08-29T10:33:08Z")
Try installing these drivers: [https://www.mediafire.com/file\_premium/9vgs0bqxtq0uzvq/Hi10Max\_Drivers\_Win11\_X64\_V0.1\_20240605.zip/file](https://www.mediafire.com/file_premium/9vgs0bqxtq0uzvq/Hi10Max_Drivers_Win11_X64_V0.1_20240605.zip/file) If not just return the tablet before 14 days passed. Will be better ---
**Author:** ![codeworks.studio.lab](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@codeworks.studio.lab](https://forum.chuwi.com/u/codeworks.studio.lab)\ **Post date:** [August 29, 2024, 12:59pm UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/3 "2024-08-29T12:59:51Z")
Thank you very much for replying i have tried installing the drivers but make no difference and touch on the top part of the display is still broken. Can you please start the RMA process now for this Tablet. Many Thanks ---
**Author:** ![codeworks.studio.lab](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@codeworks.studio.lab](https://forum.chuwi.com/u/codeworks.studio.lab)\ **Post date:** [August 30, 2024, 11:20am UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/4 "2024-08-30T11:20:08Z")
Hello i have not received an email about retuning this tablet when will you send me RMA instructions? ---
**Author:** ![codeworks.studio.lab](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@codeworks.studio.lab](https://forum.chuwi.com/u/codeworks.studio.lab)\ **Post date:** [August 30, 2024, 11:20am UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/5 "2024-08-30T11:20:57Z")
Thank you very much for replying i have tried installing the drivers but make no difference and touch on the top part of the display is still broken. Can you please start the RMA process now for this Tablet. Many Thanks ---
**Author:** ![codeworks.studio.lab](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@codeworks.studio.lab](https://forum.chuwi.com/u/codeworks.studio.lab)\ **Post date:** [September 2, 2024, 1:32pm UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/6 "2024-09-02T13:32:22Z")
Hello any update? i have not received any RMA instructions via email or how to go about returning the tablet for refund. Many thanks ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [September 3, 2024, 2:18am UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/7 "2024-09-03T02:18:47Z")
Please write to [Service@Chuwi.com](mailto:Service@Chuwi.com) and when you do it give me the ticket number so i tell my colleague ---
**Author:** ![codeworks.studio.lab](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@codeworks.studio.lab](https://forum.chuwi.com/u/codeworks.studio.lab)\ **Post date:** [September 3, 2024, 10:49am UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/8 "2024-09-03T10:49:21Z")
This ticket was created on your behalf. Your request (21635) has been received and is being reviewed by our support staff. We strive to provide timely technical support and aim to respond to all inquiries as soon as possible. > [@Hi10Max - Touch Screen - Top 1/4 of touch input is very Glitchy](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308): > > Hi10Max - Intel N100 - Touch Screen with touch and pen SN: ZHiMaxH240701314 RETAILER: Chuwi Global Store - [#GLB23553] August 21, 2024 ([Account – CHUWI Global Store](https://store.chuwi.com/account/orders/1806ac7a7a4a8320a14dc91afd50c748)) ISSUE: Top 1/4 of touch input is very Glitchy with finger input & pen and steps between 4x 1cm lines of touch in all programs. Could this be a touch screen driver issue or configuration problem? Where can i download the touchscreen driver or all of the Hi10Max drivers? I really like the design of this product and do not want t… ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [September 4, 2024, 2:21am UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/9 "2024-09-04T02:21:59Z")
I told my colleague. She will answer soon ---
**Author:** ![codeworks.studio.lab](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@codeworks.studio.lab](https://forum.chuwi.com/u/codeworks.studio.lab)\ **Post date:** [September 4, 2024, 12:59pm UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/10 "2024-09-04T12:59:13Z")
Hello your colleague has replyed via email but there was no updated driver attached? > Dear customer, > > We are sorry for the inconvenience. > Please update this version of the driver. > Regards, > > Chuwi Official Support ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [September 5, 2024, 3:16am UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/11 "2024-09-05T03:16:44Z")
This one: 3.[https://www.mediafire.com/file\_premium/t4665w844xr5rkg/hi10\_max\_TP\_Driver.rar/file](https://www.mediafire.com/file_premium/t4665w844xr5rkg/hi10_max_TP_Driver.rar/file) ---
**Author:** ![codeworks.studio.lab](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@codeworks.studio.lab](https://forum.chuwi.com/u/codeworks.studio.lab)\ **Post date:** [September 9, 2024, 10:28am UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/12 "2024-09-09T10:28:10Z")
The firmware update made no difference and the Issue remains. Please send me RMA instructions via email or how to go about returning the tablet for refund. Many thanks ---
**Author:** ![codeworks.studio.lab](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@codeworks.studio.lab](https://forum.chuwi.com/u/codeworks.studio.lab)\ **Post date:** [September 18, 2024, 6:54pm UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/13 "2024-09-18T18:54:24Z")
The firmware update made no difference and the Issue remains. Please send me RMA instructions via email or how to go about returning the tablet for refund. Many thanks Hello still waiting for a reply i have had an broken tablet for weeks now with no RMA number or instructions of how to retun sent!!. ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [September 19, 2024, 3:17am UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/14 "2024-09-19T03:17:34Z")
i told my colleague to answer you ---
**Author:** ![Hei](https://avatars.discourse-cdn.com/v4/letter/h/779978/32.png) [@Hei](https://forum.chuwi.com/u/Hei)\ **Post date:** [December 23, 2024, 2:54am UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/15 "2024-12-23T02:54:47Z")
Hi, i have the same problem can i have the driver to try? Thanks. ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [December 25, 2024, 5:31am UTC](https://forum.chuwi.com/t/hi10max-touch-screen-top-1-4-of-touch-input-is-very-glitchy/46308/16 "2024-12-25T05:31:12Z")
Yes try the driver