# Hi10X with number Q128G20013022 **URL:** \ **Category:** Hi10 X\ **Created:** [April 3, 2020, 4:02pm UTC](https://forum.chuwi.com/t/hi10x-with-number-q128g20013022/8383 "2020-04-03T16:02:44Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Mavvern](https://avatars.discourse-cdn.com/v4/letter/m/258eb7/32.png) [@Mavvern](https://forum.chuwi.com/u/Mavvern)\ **Post date:** [April 3, 2020, 4:02pm UTC](https://forum.chuwi.com/t/hi10x-with-number-q128g20013022/8383/1 "2020-04-03T16:02:44Z")
Hi there, bought this Hi10X at Wish and it worked fine from the start. After upgrading to windows 10 Pro by using a W10 Pro license the Touch Screen and Pen stopped working. Also, in de Notification area there’s no longer a setting for screen rotation. I tried all the Goodix touchscreen downloads I could find on this forum put it keeps on telling : The folder you specified doesn’t contain a compatible software driver for your device : If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems. And so my Hi10X is indeed a 64 bit windows 10 Pro. I also tried it with a startup disabling the requirement for signed drivers but also after doing a restart like that the driver gives the same error. Is it true that none of the Goodix Touch drivers support 64 bits or is there a way to install the driver bypassing this error. ---
**Author:** ![Mavvern](https://avatars.discourse-cdn.com/v4/letter/m/258eb7/32.png) [@Mavvern](https://forum.chuwi.com/u/Mavvern)\ **Post date:** [April 3, 2020, 4:42pm UTC](https://forum.chuwi.com/t/hi10x-with-number-q128g20013022/8383/2 "2020-04-03T16:42:18Z")
Finally found the best solution right on this forum. Look at this complete [**Driver location in OneDrive**](https://onedrive.live.com/?authkey=%21AMu3g3Edl%2DJFjlw&id=6C26015E04DAE4AE%212314&cid=6C26015E04DAE4AE). Download the Drivers and these worked for me. Thanks for supplying those Chuwi! ---
**Author:** ![Matthewchu](https://avatars.discourse-cdn.com/v4/letter/m/b9bd4f/32.png) [@Matthewchu](https://forum.chuwi.com/u/Matthewchu)\ **Post date:** [May 26, 2020, 2:19pm UTC](https://forum.chuwi.com/t/hi10x-with-number-q128g20013022/8383/3 "2020-05-26T14:19:05Z")
I have the same problem as yours, but now the share file in your link are deleted… can you please share the file to me again? ---
**Author:** ![umerz](https://avatars.discourse-cdn.com/v4/letter/u/848f3c/32.png) [@umerz](https://forum.chuwi.com/u/umerz)\ **Post date:** [February 14, 2021, 8:43pm UTC](https://forum.chuwi.com/t/hi10x-with-number-q128g20013022/8383/4 "2021-02-14T20:43:56Z")
I recently also tried to upgrade to Win 10 Pro with a 10 Pro licence but failed whatever I tried. After I re-installed an official Win 10 Home I could easily upgrade just by entering the 10 Pro key and everything works well. The Chuwi 10 Home installed version might not be an authorized one (said an Microsoft expert).