# Hi9 Plus Android Touchscreen reagiert nicht mehr | Touchscreen no longer responds

**URL:** <https://forum.chuwi.com/t/hi9-plus-android-touchscreen-reagiert-nicht-mehr-touchscreen-no-longer-responds/6190>\
**Category:** Ask A Question\
**Created:** [February 4, 2020, 10:21pm UTC](https://forum.chuwi.com/t/hi9-plus-android-touchscreen-reagiert-nicht-mehr-touchscreen-no-longer-responds/6190 "2020-02-04T22:21:33Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\
**Post date:** [February 11, 2020, 8:30pm UTC](https://forum.chuwi.com/t/hi9-plus-android-touchscreen-reagiert-nicht-mehr-touchscreen-no-longer-responds/6190/7 "2020-02-11T20:30:37Z")

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> [@huba](#):
>
> **New Information 2020-February-06, 8.48P.M. see text after this Morning-Mail at the Bottom.**
> 
> Thank You for Information today. Amberg, 2020-February-06
> 
> I now know that first menu item is Factory Mode.
> 
> But it is hard to reach this menu.
> 
> After pressing volume-down and Power button  
> not always appears this menu.
> 
> Sometimes only a grey screen appears.
> 
> Then I must try to shut down the tablet by pressing POWER BUTTON for about 4 seconds.
> 
> After that I must set the tablet into the KEYBOARD.
> 
> Then clicking on TAB-Key.
> 
> Then cklicking on ENTER-Key.
> 
> Then waiting 2 seconds.
> 
> Then clicking again TAB-Key.
> 
> Then clicking again ENTER-Key.
> 
> Then after 1 second I can hear shut down sound.
> 
> During this procedure the tablet screen is invisible, grey.
> 
> Grey because some background light is on. (I call it blind working)
> 
> This morning (6:45 h) I had no success to ENTER Factory reset menu.
> 
> I always press Power button together with volume-down button for round about 8 seconds until there comes a reaction of the tablet.
> 
> Having success, then the screen turns into orange coloured CHUWI Start screen.
> 
> Having no success, then the screen turns from black into grey screen.
> 
> In this case blind action must be taken, like I described at the top of this letter.
> 
> I will try again and again until I can reach again the factory reset menu.
> 
> But now I must go to work.
> 
> I will give feedback later.
> 
> Thank You.
> 
> Best regards,  
> Hubert Bäumler.  
> **2020-Feb-06 evening:**  
> **Today I tried many times to get Access to the tablet.**  
> **But the display remains dark, Grey, with Little Backlight.**  
> **It only appears this dark, Grey screen. Now no CHUWI Logo Text.**  
> **No text to wish the login screen away.**
> 
> \*\*I hope there is a Chance to get Access to the Hi9 Plus by Special software through the \*\*  
> **USB-cabel connected to Windows PC.**
> 
> **Is this possible?**
> 
> **Best regards, Hubert Bäumler, 2020-February-06, 8:52 P.M.**

Natürlich ist es möglich, das Tablet wiederherzustellen, indem Sie die offizielle ROM mit Hilfe eines PCs neu installieren und die ROM aus dem Download-Bereich dieses Forums herunterladen.

> [@\[Hi9 Plus\] \[Official Version\] Chuwi Hi9 Plus Android, Driver, flashtool Download](https://forum.chuwi.com/t/hi9-plus-official-version-chuwi-hi9-plus-android-driver-flashtool-download/1185):
>
> [Official Version] Chuwi Hi9 Plus Android, Driver, flashtool Flash instuction Download 1.The serial number before 1901XXX (Black Power Botton)Download: Android: [http://www.mediafire.com/file/ykdr06le8ihh1st/0326-%25E9%25A9%25B0%25E4%25B8%25BAX20P\_6797\_8.0\_4%252B64\_%25E7%25BE%258E%25E6%25B4%25B2%25E7%2589%2588\_%25E5%258F%258Cmipi\_2K\_8024%252B8024\_20180820%25E8%25BD%25AF%25E4%25BB%25B6%25E9%259C%2580%25E6%25B1%2582%252BCH1005%25E4%25B8%258D%25E5%25B8%25A6%25E5%2585%2589%25E6%2584%259F.rar/file](http://www.mediafire.com/folder/mxp55cy6xkm5i/Hi9_Plus_Android_firmware) …

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