# Hipad max not starting **URL:** \ **Category:** HiPad Max\ **Created:** [March 19, 2024, 6:14pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823 "2024-03-19T18:14:15Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Amigo326](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@Amigo326](https://forum.chuwi.com/u/Amigo326)\ **Post date:** [March 19, 2024, 6:14pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/1 "2024-03-19T18:14:15Z")
I have a boot problem with my HiPad Max. it no longer boots up, it goes into an options menu but no option seems to work just goes back to Chuwi logo and then to Options menu again. ![17108717052011174659052438140387](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/f/fa3d61d40c598757737ae462fff5c7b433c9fa63.jpeg) ![1710871745769747048310691942016](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/0/071e1601e455feb7a56187b9a90ff59b854fe6a5.jpeg) ![17108717710062470450905080178801|281x500] ![17108719139273584774199372840879](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/5/54410574e23b3371845615857f851f7b7c5b3f03.jpeg) (upload://pqfpy9x4hDdiT75hpzRbq1wSZyS.jpeg) Any suggestions on how I can get this tablet to restart or factory reset? ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [March 20, 2024, 1:17am UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/2 "2024-03-20T01:17:06Z")
@manonegra222 do you think installing again everything would work? @Amigo326 tell me your serial number so i can give you the files ---
**Author:** ![Amigo326](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@Amigo326](https://forum.chuwi.com/u/Amigo326)\ **Post date:** [March 20, 2024, 5:00am UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/3 "2024-03-20T05:00:44Z")
Hi manonegra222, my serial number is 52bb318 (it can be seen on the first image). ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [March 20, 2024, 3:19pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/4 "2024-03-20T15:19:10Z")
The serial number i need it is inside the sim card/Sd card piece. You open that piece and its in a corner super small written. ---
**Author:** ![Amigo326](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@Amigo326](https://forum.chuwi.com/u/Amigo326)\ **Post date:** [March 20, 2024, 5:38pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/5 "2024-03-20T17:38:16Z")
Hi, you were correct about it being small - took me ages to work it out here it is - JHipdMKK20221100510 Thanks ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [March 20, 2024, 7:50pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/6 "2024-03-20T19:50:06Z")
Try to get to recovery mode by turning on the tablet and immediately press and hold the volume button - to see if recovery mode appears on the screen and, among the options, choose to return to factory settings. To move through the options you must use the volume + and - buttons, and to select, the power button. ---
**Author:** ![Amigo326](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@Amigo326](https://forum.chuwi.com/u/Amigo326)\ **Post date:** [March 20, 2024, 9:11pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/7 "2024-03-20T21:11:35Z")
Recovery mode is one of the options that comes up but when I press power button to enter this mode it just loops back to the menu list. There are Six options available. They are - Start Boot to QMMI Boot to FFBM Power Off Recovery Mode Restart to Bootloader The only one that doesn’t return me to the menu list is Power off ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [March 21, 2024, 7:23am UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/8 "2024-03-21T07:23:33Z")
> [@Amigo326](#): > > JHipdMKK20221100510 Firmware for Batch Serial Numbers: JHipdMKK20221100001-JHipdMKK20221103000 JHipdMKK20221103001-JHipdMKK20221104500 JHipdMKK20221104501-JHipdMKK20221105000 > **[HiPadMAX-680-ROW-NEW-2022-1112-U-V.1.5](https://www.mediafire.com/file_premium/d33l0mmo0uyb3ey/HiPadMAX-680-ROW-NEW-2022-1112-U-V.1.5.7z/file)** > > MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere. ---
**Author:** ![Amigo326](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@Amigo326](https://forum.chuwi.com/u/Amigo326)\ **Post date:** [March 21, 2024, 2:24pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/9 "2024-03-21T14:24:53Z")
Hi Maria,thanks for sending me the download. I have unrar’d it and looked at the files within but I cant find an executable program included. Can you please inform me how I can get the files needed to restore the tablet over to it. ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [March 21, 2024, 3:47pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/10 "2024-03-21T15:47:39Z")
@manonegra222 where can he download the manual to install with flashtool? would be valid for Hipad max? ---
**Author:** ![Amigo326](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@Amigo326](https://forum.chuwi.com/u/Amigo326)\ **Post date:** [March 23, 2024, 4:07pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/11 "2024-03-23T16:07:08Z")
Hi Maria, have you had a reply from manonegra222 yet? ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [March 23, 2024, 4:15pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/12 "2024-03-23T16:15:39Z")
he will usually answer directly here, not to me,@manonegra probably he just did not see this mesage, dont worry he will come ---
**Author:** ![Amigo326](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@Amigo326](https://forum.chuwi.com/u/Amigo326)\ **Post date:** [March 23, 2024, 4:25pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/13 "2024-03-23T16:25:49Z")
Ok Thanx ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [March 26, 2024, 8:45am UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/14 "2024-03-26T08:45:32Z")
Sorry for the delay, i waws waiting to confirm the link . I hope now you can do it > **[刷机工具+教程flashtool](https://www.mediafire.com/file_premium/9jrlbmproproz4t/%25E5%2588%25B7%25E6%259C%25BA%25E5%25B7%25A5%25E5%2585%25B7%252B%25E6%2595%2599%25E7%25A8%258Bflashtool.rar/file)** > > MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere. ---
**Author:** ![Amigo326](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@Amigo326](https://forum.chuwi.com/u/Amigo326)\ **Post date:** [March 26, 2024, 1:30pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/15 "2024-03-26T13:30:08Z")
Hi Maria, unfortunately it hasn’t worked or maybe I should say the flashtool went through its operation but the outcome was that the tablet is still in the same state. I followed all the steps on the instructions and ran the update which stated that the download was successful and had finished. Atter turning the tablet on I found it was still in the same state as before. I would be so sad to have to abandon this tablet as I have had a good experience with it in the 15 months I had owned it. I s there anywhere in Europe I can send the tablet to to be checked over and maybe recovered? Thanx for your help. ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [March 26, 2024, 1:49pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/16 "2024-03-26T13:49:39Z")
Yes,we have a repair center in Germany. But before sending the tablet, i would recommend you taking it to a normal repair center on your city, because maybe for not much money they can tell you what it is, who knows maybe its just a stupid thing and they can repair it . Sending to Germany will cost you the money because its out of warranty. ---
**Author:** ![Krakanake22](https://avatars.discourse-cdn.com/v4/letter/k/858c86/32.png) [@Krakanake22](https://forum.chuwi.com/u/Krakanake22)\ **Post date:** [April 2, 2024, 4:44pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/17 "2024-04-02T16:44:52Z")
Starta om den i fabriksåterställning ett bra försök Åke ---
**Author:** ![Amigo326](https://avatars.discourse-cdn.com/v4/letter/a/b5a626/32.png) [@Amigo326](https://forum.chuwi.com/u/Amigo326)\ **Post date:** [April 2, 2024, 7:55pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/18 "2024-04-02T19:55:22Z")
As stated before I cannot get to restart mode. I visited 3 IT repair shops this weekend but none of them have seen this issue and didn’t have any idea on how to fix it. Has anyone seen this menu before? ---
**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\ **Post date:** [April 3, 2024, 2:51pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/19 "2024-04-03T14:51:05Z")
tech told me that you need to erase the download, and it will cause to loose the Imei, and not posible to make good calls (if that is important to you…)If you dont want to have poor signal for Sim card, then the only solution is to send for repair. But If you still want to try: @manonegra222 check these files that tech gave me and can you explain the correct way to install all this? FlashTool > **[flashtool HiPadMax](https://www.mediafire.com/file_premium/ts2nybo0hi3b00z/flashtool_HiPadMax.rar/file)** > > MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere. Flashtool Drivers: > **[Flashtool drivers](https://www.mediafire.com/file_premium/l9yius98urhflye/Flashtool_drivers.rar/file)** > > MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere. Manual: > **[Manual Flashing HiPAd MAx](https://www.mediafire.com/file_premium/me43kaixyhtsee0/Manual_Flashing_HiPAd_MAx.docx/file)** > > MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere. -The drivers of the flashtool must be installed before installing the flashtoolI -In order to erase the download. On the Flashtool windows it need to be selected the options (there are 5 options to be marked in a tick box, you select these two. IsEraseAll IsReboot ---
**Author:** ![manonegra222](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/manonegra222/32/11498_2.png) [@manonegra222](https://forum.chuwi.com/u/manonegra222)\ **Post date:** [April 3, 2024, 5:08pm UTC](https://forum.chuwi.com/t/hipad-max-not-starting/43823/20 "2024-04-03T17:08:55Z")
I understand that you carried out the complete process of flashing the tablet with the software that has been provided to you. In that case: did you see that the tablet was recognized by the system? Did you see the progress of the flash process and finally, did you receive a notification that the process had finished successfully? [Next page](https://forum.chuwi.com/t/hipad-max-not-starting/43823.md?page=2)