# Hipad X Striped screen after system reinstatement

**URL:** <https://forum.chuwi.com/t/hipad-x-striped-screen-after-system-reinstatement/44525>\
**Category:** Hi10 X\
**Created:** [April 27, 2024, 12:33am UTC](https://forum.chuwi.com/t/hipad-x-striped-screen-after-system-reinstatement/44525 "2024-04-27T00:33:46Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Nrnjo94](https://avatars.discourse-cdn.com/v4/letter/n/8dc957/32.png) [@Nrnjo94](https://forum.chuwi.com/u/Nrnjo94)\
**Post date:** [April 27, 2024, 12:33am UTC](https://forum.chuwi.com/t/hipad-x-striped-screen-after-system-reinstatement/44525/1 "2024-04-27T00:33:46Z")

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One day the touchscreen stopped working, I send an email asking for help and the agent replied requesting me to reinstall the drivers using the files on a link he provided. After doing so the screen went black and not it only shows stripes. Help me please.

 ![Imagen de WhatsApp 2024-04-26 a las 18.31.38_1e6e94a7](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/0/07ecd75fd124af9ce204ede372fede6f38bfb32b.jpeg)  
 ![Imagen de WhatsApp 2024-04-26 a las 18.31.39_ab8cb6c4](https://us1.discourse-cdn.com/flex020/uploads/chuwi/original/2X/6/69e8f244cc7a888384d0abd2be6a9daffa941c13.jpeg)

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**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\
**Post date:** [April 27, 2024, 9:50am UTC](https://forum.chuwi.com/t/hipad-x-striped-screen-after-system-reinstatement/44525/2 "2024-04-27T09:50:15Z")

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Probably the flashing was not done properly. Did you receive the instructions also on how to do it?

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<div class="post-metadata">

**Author:** ![Nrnjo94](https://avatars.discourse-cdn.com/v4/letter/n/8dc957/32.png) [@Nrnjo94](https://forum.chuwi.com/u/Nrnjo94)\
**Post date:** [April 28, 2024, 2:12am UTC](https://forum.chuwi.com/t/hipad-x-striped-screen-after-system-reinstatement/44525/4 "2024-04-28T02:12:03Z")

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No I didn’t ☹

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<div class="post-metadata">

**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\
**Post date:** [April 28, 2024, 2:13am UTC](https://forum.chuwi.com/t/hipad-x-striped-screen-after-system-reinstatement/44525/5 "2024-04-28T02:13:31Z")

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I checked and support send you how to flash on the email, there was a link to download the tutorial. Did you follow the steps?

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<div class="post-metadata">

**Author:** ![Nrnjo94](https://avatars.discourse-cdn.com/v4/letter/n/8dc957/32.png) [@Nrnjo94](https://forum.chuwi.com/u/Nrnjo94)\
**Post date:** [April 28, 2024, 6:17pm UTC](https://forum.chuwi.com/t/hipad-x-striped-screen-after-system-reinstatement/44525/6 "2024-04-28T18:17:16Z")

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oh, so if it that was flashing, then yes, I did

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**Author:** ![ChuwiESnotactive](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.chuwi.com/chuwiesnotactive/32/8190_2.png) [@ChuwiESnotactive](https://forum.chuwi.com/u/ChuwiESnotactive)\
**Post date:** [April 29, 2024, 3:28am UTC](https://forum.chuwi.com/t/hipad-x-striped-screen-after-system-reinstatement/44525/7 "2024-04-29T03:28:55Z")

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Then if flashing was succesfull, then is hardware problem. You need to send it to repair. Write again to my colleague in support, and ask them to send it to repair. He will help you to do that.